I have to say I am disappointed. - R1
I have to say I am disappointed. I still consider the owners of this dealership as friends from many years ago, butI can't pretend to be happy. I brought my older truck in for a factory recall which they performed. Almost immediately got warning malfunction indicator when driving. Called immediately to report with "if we determine it is our fault then you won't have to pay". I get the reason but the approach is unfortunate. To their credit, when they had to order parts to fix again (have a feeling they knew it was not exactly right, the furnished me with a loaner vehicle. This was a good surprise.
I am having one AC problem that I did not have before this airbag recall repair (dash) so I brought in today. Again, to their credit, they looked at it without a diagnostic fee, which I do appreciate.
However, I must say that each time I go into the service department, one employee makes me feel like I am doing or have done something wrong. Today the problem I am reporting was dismissed like it isnt happening. I have owned my truck for 22 years. I know how it operated until the warranty work. If they had said that they saw it but the problem was not a result of the work, I could understand it, but to make me feel as though I am imagining it is wrong, I am not imagining the issue nor am I imagining the discomfort of the interaction. I even called management during the warranty repair to express my concern. I did not do that to complain, but just to have someone aware because I would assume I am not the only one. Of course, no one called me back about that either.
So, to my friends to own the dealership: I am not looking to buy anything from you right now, but in the future, how could I?
I need to trust the service techs and I need to feel like they are also taking me seriously. Neither of those equations is happening.
If I am saying it, so are others, and then the rest just go somewhere else.
I am sorry to say I am disappointed.
Notes: They did not make me wait to look at my vehicle. I took it in with no appointment and they looked at it. That makes it even harder that there were things that they did which were very good and appreciated, and I also want to reiterate that some of the people I talk to were very nice. But I can do without the sarcasm from the service department. I didnt have that problem at Audi.
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