Awesome Service - dressagequeen87
My husband and I recently leased a truck here. It was a fabulous experience! Scott is fantastic, we have bought several cars from him and will definitely be back to buy again!
disappointed in sales man - marina
I purchased a new jeep grand Cherokee recently. Everything went smooth except when I showed up to pick up the car on Monday, my salesman wasn't there. He promised me he would connect my phone, show me all the details etc., when he sold the car, but didn't bother to show up after the sale when I was to pick it up. Another salesman made a comment that this is common for Louis. I was very disappointed. I personally had been in sales for over 20 years and would have never done that to a customer. The person that filled in, a young man named Jack? was wonderful and explained all the features of the car. I had wished he had got the commission on the car.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Extremely helpful! - Kristenpepper
Garrett went above and beyond to help us get what we wanted! He didn't make us feel pressured to buy anything. Couldn't of asked for a better experience and would highly recommend Garrett to anyone shopping for cars!
Superb Experience - Steve Leask
My experience at this dealership was the best I have ever had anywhere. Top notch people--Josh, Randy, Bruce & Eric were great. I highly recommend Newcastle Chrysler Dodge Jeep Ram. Love my purchase!!!! Steve Leask/Southgate Family Restaurant,Bath 9/19/16
MyFirstNewCar - Shaunacy13
Dave at the dealership was very patient with us. This was our first time getting a car, and he explained a variety of things very thorough. The experience here was great.
Easiest way to buy a car - Mams
From the beginning of deciding it was time for a new car to the time I drove it off the lot was the easiest thing ever. Everyone at Charlie's was most helpful. The whole experience was very pleasant. I would highly recommend Charlie's to any one shopping for a car.
"Where the customer comes first " - 91bmedic
To those who are thinking of purchasing a vehicle this year Just a little heads up on dealerships I really thought the days of the customer coming first went out the window until I went to Lee Doge in Westbrook,I had the best experience this last week I was nervous about a high payment as I have had no vehicle payment for at least ten years I loved my truck and didn't really want to give it up but it was time When I arrived at Lee Dodge I was introduced by Andre ,my sales agent .He made the process very smooth He brought out several vehicles I wanted to try until I found the right one He was very professional and worked hard at getting me the vehicle I wanted along with a low monthly payment and taking advantage of all The rebates . I decided to lease my vehicle I signed all my finance papers left a 5336 deposit with Tim in financing, who did all the paperwork , getting the figures down to where I wanted the payment to be Andre helped me unload my things from my truck into my new vehicle and Off I went .The next morning After a sleepless night going back and forth in my head about purchasing or leasing my vehicle , (mind you I had signed the paper work and already took my vehicle ) I called Andre and Tim to explain I had made a mistake and changed my mind about Leasing I now wanted to purchase my vehicle I had emailed and called Andre and Tim ridiculous amounts of times during the day requesting information about my lease First canceling my warranty then purchasing it again I was getting crazier by the hour Despite all my letters and calls to both Tim and Andre They remained professional at all times .and they always got right back to me Tim stated the paper work had not been sent in yet to the bank and if I wanted to change things to a purchase It would not be a problem He would just have to redo the paper work Tim said he and Andre would get together and work it all out keeping in mind what I wanted Andre stressed that He wanted me to be happy with my vehicle and my choice of financing They both were so nice despite the fact my craziness had them coming and going !! Buy the time I left that morning I had switched my new vehicle to a purchase,I had a payment a little less then I expected I got a discount on my maintenance Warranty and loads of great rebates! My payment was at a price I could handle . I Thanked them both for making the changes and being so nice about everything I had read on line the night before that once you leave the dealership with the papers signed and your vehicle the dealership is under no obligation to make any changes to the contract Your pretty much stuck with your decision for the next few months until the lease ends ,you sell, or refinance Then you will pay some fees. I left pretty Happy that morning that things went my way Andre said "Customers are important to Lee Dodge.Their Goal is to make people Happy so They will keep coming back" A Satisfied Customer in Cumberland Maine Judy Philbrick and family
Excellent Sales and Service - Jimjs
Recently I purchased a new used car from this dealership. My experience with the sales representative Travis was excellent, getting me a car courteously and professionally which I could afford and was to my liking. My trade in was evaluated at the highest level and the bank rate was excellent.
The service in prepping the car was outstanding and assistance with learning how to use all the buttons and gadgets was prompt and expert.
I can recommend the dealership from the sales, service and the friendly and down to earth owner Dan to anyone who would appreciate a comfortable, honest and best fitting choice for the customer.
They are the best dealer I've dealt with in Maine.
Mike K and the Lee Dodge Auburn team rock!! - dendawg14
This is our Third vehicle purchase from Lee Dodge Auburn. Mike K and the team at Lee go above and beyond our expectations. This is why we continue to return for our car buying needs. We get a great deal and great customer service. Thanks Mike K and Rick (finanve guy) for a great buying experience. We will be back!!
Sold me a lemon and worse customer service from Mike & Jim - Octavia
Mike StPierre convinced me that the Jeep Compass was the best of Jeep with lower mpg that I was looking for. I have owned several Jeep models, Grand Cherokee, Cherokee, Wrangler and Rubicon.
I just wanted a Jeep with low miles and low MPG.
I took it out for a drive, seemed it would be just getting used to a smaller vehicle.
The day after taking delivery of the brand new Compass I put about 65 miles on it.
It was making a "shudder" going at different speeds, I also found that this model was very low quality in its interior, poor handling, 9 speed is a joke, I felt like I was driving an old Vega! Remember those?? I brought the Compass back to Mike ( I won't even call it a Jeep) to let him know my displeasure and disappointment with this vehicle and the fact that it had a random"shudder" happening.
Long story short, the service dept had the Compass the first 30 of 90 days that I owned it as the problem was getting much worse, the put nearly 50" miles on my new car before the found that it had a faulty abs sensor! And a couple of other problems having to do with the breaking.
In the mean time I told Mike and The owner Jim that I did not want to keep this vehicle and I was told by Mike that he had a Jeep Cherokee with the things I'd want and it only had 95,000 miles on it!! He obviously does not know or really care about his customers.
This started the first of August and is not settled yet, the attorney generals office is working with me but all Bodwell will do is offer an extended warranty on this piece of junk! To this day, I have had to make all contact with Mike and Jim Bodwell- never once did either of them reach out to me, not once from the day I dropped a check for this car!! But, early on, Jim would ask my coworker how I was doing??
I always put up positive reviews for great service etc. if I'm not satisfied, I just don't go back and being a former multi business owner I took reviews very seriously.
This vehicle is an entry level Jeep, very poor crash tests results and the poorest quality of material and workmanship I have ever encountered.
I also have had several conversations with Chrysler and they were not impressed with the level of customer service from the owner or the sales rep of this dealership that I have received.
I was on vacation from Florida when my ball joints needed... - keoghp
I was on vacation from Florida when my ball joints needed to be replaced. Bessey Motor Sales gave me a loaner vehicle and got my truck repaired in a day. All of the work was covered by an extended service contract, but I was very happy with my visit to Bessey.
I have purchased two trucks from this dealership and I'm... - StingerF18
I have purchased two trucks from this dealership and I'm about to purchase another, the people are great, they thrive on customer service unlike other dealerships (Darlings). Mr. Lovejoy has been nothing less then great on finding and getting what I wanted in a truck. Their service department is wonderful to deal with and again unlike (Darlings in Augusta). If you have to travel to Farmington from Augusta it's worth the drive to this dealership and what they don't have they can sure try and find it for you.
Satisfied Customer and Will be returning.!!!
Durango Purchase - durango2015
Very good customer service. Being one of the 1st few to purchase a Chrysler product from this dealership, things went pretty smoothly as the staff is still learning the new system. Very accommodating. Highly recommended for anyone is the market for a new or used vehicle.
Vehicle Sales Representative
Darling's Auto Mall