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Latest Maryland Lexus Dealer Reviews
On 10/25/2009 12:30:36 AM wsha2k9 wrote:I have been in the market looking for a new car since my car was totaled. And I went into this Lexus dealership in Rockville and wanted to check out the hybrid IS250 AWD and HS250. When my spouse and I walked into the door, we first were not greeted by the receptionist until we walked past her desk, then she finally gave us a look and then decided to ask us "how can I help you?" And I told the receptionist that I wanted to check out cars. She then tried to get someone to help us, the first one she found refused to help and walked right out of the door at the time, then we waited by a HS250 in the showroom before someone else showing to help.
After a couple minutes later, we were introduced to a sales person, but I forgot his name now. He was not friendly at all especially when I inquired about the base-model of the new HS250 then later the IS250 AWD, he told me that they don't have that many in stock and started ask me "what do you look for in car?" I was like, "didn't I just ask you about these two cars?" and he couldn't really tell me about these cars but asking me in return "what do you look for in car?" We were not even invited to sit in these cars and do comparison. Then I thanked him and walked away. So did he. He was not patient at all. I will never go back to that dealership for any business in the future.
On 9/26/2009 9:57:30 PM marie-bonsai wrote:Professional. No heavy handed sales pitch. We did comparison shop and research. Knew what we were looking for in a car. We have purhased numerous cars, so comments based on years of car buying experience. Based on our purchase experience and tour of facilities, a first class dealership.