6 Massachusetts Acura Dealers

This dealership has excellent sales, service and finance - melissa

This dealership has excellent sales, service and finance personnel. I’ve had a great experience with each of them.

I purchased my 2024 Acura RDX on October 22nd and have - will13005

I purchased my 2024 Acura RDX on October 22nd and have been very satisfied with the purchase. When I arrived to Metro West Acura I had no intention to purchase the RDX on that day. My sales Rep Stephanie Pimental was so helpful and professional answering all my questions and request that I end up making the deal. Feeling confident that I made the correct decision. I highly recommend Stephanie and not only thru the purchase was so helpful but since then I have contacted her a few times asking her questions on my vehicle and she is prompt with answering and assuring me I am taken care of.

Just so simples to get in and out. - stevengstein

Just so simples to get in and out. Justin couldn’t have been more professional or courteous and it was done sooner than I expected.

I had a very unpleasant experience at Acura of Boston and - papi83dm

I had a very unpleasant experience at Acura of Boston and felt disrespected throughout the process. I worked with previous managers in the past, and those experiences were much better. They were professional, transparent, and easy to work with. I understand this is a business and the goal is to make money, but respect still matters. I have purchased four vehicles from this dealership before. I returned because I expected a smooth and fair process. Instead, I was offered roughly 60 percent of my car’s current trade-in value. On top of that, I was given multiple negative comments about my vehicle, which felt unnecessary and dismissive. At the same time, the vehicle I was interested in was priced about 40 percent higher than its market value. They refused to negotiate at all. The combination of a low trade offer, inflated pricing, and poor communication made the experience frustrating and disappointing. Loyal customers should be treated better than this. Based on this visit, I would not recommend this dealership.

Poor customer service resolution for price misquoted over - Dmitriy

Poor customer service resolution for price misquoted over the phone. General Manager doesn't value customer feedback and is ready to lose customer over $250 issue.

Our Salesman was Aaron Maldonado. - Kristin

Our Salesman was Aaron Maldonado. He provided excellent customer. He was very down to earth and welcoming. I would deal with him again and again. Very knowledgeable of the cars features.