809 Massachusetts Used Car Dealers

I purchased a 2003 Nissan Murano. The sales side of it... - wappy

I purchased a 2003 Nissan Murano. The sales side of it with Steve was easy going, he was friendly, answered all my questions. It wasn't until after I purchased the vehicle that I had some issues. I brought my car back for a couple of "issues" that were fixed without a problem. Well the last week of my 30 day warranty I experienced a CRAZY transmission problem while driving on the highway. Of course I called and brought my car in and was pretty much told that it must of been a "fluke thing." Sorry but I believe if it happened once, it'll happen again. So literally a week later, I ran into the owner of ANOTHER dealership that I was dealing with previously. I told him what I purchased, and without knowing about my transmission issue, he voluntarily told me that Nissan had an extended warranty on my vehicle, which was not told to me by any of the sales or service guys at Paul Clark. I understand its a volkswagon dealership and I bought a Nissan, but if they are selling the car, then they should know kind of warranty, if any, is associated with that car. I brought my car to the Nissan Dealership that same week and found out I had 3 weeks left to the warranty and long story short, ended up with a BRAND NEW TRANSMISSION!!! If I hadn't run into this previous dealer, i would of had no idea of this extended warranty and I would of been stuck with a vehicle with a really bad transmission! After this, I go back to Paul Clark, Inc and speak with Paul Clark directly. I explained to him the situation and asked in return for saving them $7000 on a new transmission if he would take care of another SAFETY issue that Nissan had brought to my attention that was going to cost me a $1000. He was very nice in person told me he wanted to talk to a couple of people first and he would call me back "shortly". That was the last time I spoke with him. I called twice a week for 5 weeks and left voicemails EVERY time. I also went to the dealership to speak with him directly and he was never in. No matter what kind of company you work for, that is just very poor customer service on any level, never mind when you are the owner of the dealership! He didn't even have the decency to call me back or even send an email. I will NEVER recommend this dealership to anybody!!

thank you for great service and a great car - bigdaddy02359

thank you for great service and a great car

Crooks - viktres

Total scammers including the guys that inspect their vehicles!! They sold us a used pickup truck that broke down and brakes failed two weeks after purchase. Our reputable mechanic said truck had missing parts out of the tranmission and front and rear brakes where ground down to the roters. It could NEVER HAVE PASSED A TRUE INSPECTION. The dealer said because we hadnt purchased the warranty they will do nothing. WE COULD HAVE BEEN KILLED! Luckily a curb stopped the truck instead of another car or pedestrian!! n

Sold Me A Lemon - Symboliceon

Robert Peixinho seemed like a nice, honest guy. I even believed him when he told me that, "just last night" someone had come in and offered him cash for the full cost (not -value-, of course) of the car I was interested in, but since he was such an "old school" kinda genuine, authentic guy he said that he'd reserved it for me! Wow! Anyway, got the car. 2009 Jetta Wolfsburg worth about $4k less, apparently, than he was selling it for. I didn't know that; naive from not having owned a car in about 12 years. That's cool, I liked my car. A lot. It enabled me to go to all sorts of cool places I hadn't been able to for a long time. That is, until the engine died 7 months later on 90W (just before 84, so, middle of nowhere) during one of the coldest ('15-'16) winters I've ever experienced. Turned out it had some irreparable carbon build up and had to be scrapped. Any idea how much replacing a 2.0T engine on a Jetta Wolfsburg costs? I do. It's about $3k out of pocket, plus the $2500 the warranty covered...so it's a good thing he sold me on that, too. The guy who did the work had some hilarious things to say about "whatever dbag sold you this thing." There have been other smaller issues, most of which can be attributed to it just being an older car, but the reason I'm writing this review -now- is I've got some time to kill; I'm at Firestone getting new tires, and it's taking a while. Why? The key to unlock the wheels is MIA. They're in the process of forcing the wheels off now. Sweet! Thanks, Bob!

These folks go out of their way to make sure the vehicle... - RAW

These folks go out of their way to make sure the vehicle you buy is as close to perfect as possible. When we need another car, I will purchase it here.

My son purchased a car from prospect auto where the - Gormanrp

My son purchased a car from prospect auto where the advertised price was $6,995. They then charge document fees of $695. They prepared document to provide to the registry that show taxes of $481, leading him to believe the the $481 was included in the $695 doc fees. When he attempted to register it he was charged an extra $481 in sales tax, he was told the paperwork provided didn’t certify that prospect auto would pay the tax so we needed them to refund us. After contacting them they refused to refund the taxes and stated they were allowed to charge doc fees. When I checked the law both statements were true, however the Massachusetts Consumer Blog clarifies the law related to document fees stating they need to be included in the advertised price. In effect my son ended up paying an extra 10% unfairly. See below and beware of prospect auto. “When a dealer advertises the price of a car, the doc fees must be included in the advertised price. If the dealer tries to charge more than the advertised price, it is deemed an unfair and deceptive practice under the Attorney General’s motor vehicle regulations. “

2015 Mercedes-Benz - Dean C

Had been looking on line for a clean late model Mercedes C300 4MATIC with low mileage...had the pleasure of talking with owner Jeff Reynolds who provided me with exactly what I needed for information on the vehicle with no high pressure sales tactics. Very professional and a pleasure to deal with. Drove down from Vermont after agreeing on a price went for a test drive, the car was as described. We completed the transaction with no stress or hidden expenses. Would highly recommend Jeff, and will certainly check with him first when we are buying our next MB.

No follow through - CARGUY1

Initial experience good. However they failed to follow through on needed maintenance issues promised in contract. Dealer appears to be undermanned and equipped for repair needs. Expects customers to drive to Worcester.

Vinny and Gene were very professional and disclosed every - Normproulx

Vinny and Gene were very professional and disclosed every thing I wanted on the history of the car. They worked well with my Bank, made the repair I wanted and my mechanic back home told me that I have a very sound car and it was a fair deal. Thank you Rockies Auto

took dodge for clunking noise in front end - worried... - landtrans

took dodge for clunking noise in front end - worried about brakes or broken shock - feared BIG BILL type expense. turned out just a tie-rod - they could have really padded the bill but didn't - just charged for the tie rod and labor. very friendly service.

George has been running this small dealership for 40+... - montfennel

George has been running this small dealership for 40+ years and it's obvious why -- he's an honest, friendly guy who is so NOT your typical car salesman -- I trusted him completely buying a used car. Sarris Auto sells higher-end cars, and they appear to be in great condition. Mine was just one year old with a mere 4500 miles on it! This dealership's costs are low, so it does not need to charge customers a higher profit margin -- you can get a great deal. George even through in a free oil change when I asked, and repaired a punctured tire one week after I bought the car! Totally recommend you stop by...

I've been buying cars for forty years and I have never - caddy man

I've been buying cars for forty years and I have never had such a bad experience, they promise you everything and give you Arpege Buyer Beware sold me a car and had no title waited a week for registration Car needed service work to get insp.so I sent it to a trusted mechanic they agreed to reimburse me when I sent the bill, Gio said he could have had it done for a third of the price, that I paid understandable I guess, so they agreed to send me a check NEVER RECIEVED IT always a story after 3 months I told them to keep there check and hopefully someone can learn from my BAD EXPERIENCE.

I am very pleased with my experience thus far with this - craigabruckelmyerllc2

I am very pleased with my experience thus far with this dealer. Friendly. & willing to answer or find answers to all my questions If I can secure financing, before they sell the vehicle I'm interested in,I am going to buy it!

Todd and Rebecca were amazing and so easy to work with. - mloura8

Todd and Rebecca were amazing and so easy to work with. I had a ton of questions and they answered them all. They were not pushy either which was nice. When I need a new car I will definitely be going back here.

After a long search and many hours driving around looking... - bsssm126

After a long search and many hours driving around looking for a vehicle only to find it either sold or not as advertised I started to lose all hope. I made one final stop and I am sure glad that I did. I meet Herman @ Somerset Motor Cars; he made buying a car fun again. He helped me pick out a 2007 Chrysler 300 and I absolutely love it. The car was perfect; he gave me a good value for my trade in, detailed my new car, handled the financing and had me driving the very same day. It could not have been easier! If you are in the market for a used vehicle, save yourself the hassle at stop at Somerset Motor Cars first, you will be glad you did.

Great customer service, competitive prices and excellent - Rod

Great customer service, competitive prices and excellent inventory selection. I’ve been working with Lilly for over 10 years and she always helps my family get the best deal

Tony s is a definite plus as a dealer. - Johnnydriver455

Tony s is a definite plus as a dealer. He too the time to show the car and answered every question we asked. Very honest. I would highly recommend

Bought a used vehicle for my son. In and out of the... - tjarred

Bought a used vehicle for my son. In and out of the mechanics shop for the first month. Could not pass inspection. Then had it put up on a lift and found out that the car had been in a bad accident and wasn't structurally sound. Returned the car and they tried to make good by pawning another used vehicle with a bad transmission. Stay away from there. They take advantage of people with bad credit that are in dire need of a vehicle. Fortunately, I am not in either one of those situations. Just looking for a decent first car for my son. Oh, and we paid 3400.00, I don't know about you, but at that price, I expect the car to last more than a month.

I bought a x5 diesel - BMWFanatic

I found a pretty rare 2012 BMW X5 diesel on their website. The pictures looked great but half the time when you show up to see it, it’s nothing like the pictures. I was pleasantly surprised how clean this truck was and how nice the guys that work there were. Read many of their reviews before i gave them a try and i wasnt disappointed. Price was right and customer survice was excellent. Thanks guys!

I was very pleased by service provided at your dealer in... - Louis_Diaz

I was very pleased by service provided at your dealer in Weymouth. Eric was extremely helpful and answered all questions I had about my trade and the new Grand Vitara I was purchasing. He was making sure that I was totally satisfied with the answer I got about my new vehicle. He took his time giving me and my wife a demonstration of the features of my new vehicle. Thank you very much!

I’m happy with my purchase, I can’t think Jean Preval - Gaito

I’m happy with my purchase, I can’t think Jean Preval enough he has a lot of knowledge… I recommend anyone to him . Overall it was a great experience the sale Manager was great also