Minnesota Lexus Dealers

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Lexus of Wayzata - Wayzata, MN

On 6/30/2009 9:59:16 PM carbuyer99 wrote:
Purchased new IS250. Had the car exactly 1 month. Still no calls or contact from the dealership other than a computer generated postcard. I expect a personal thank you or some type of contact from the sales person or dealership, but nothing...It's been 30 days and no calls that the plates are in. Driving around with expired registration as of 6/21....So much for the Lexus experience.... Finally called sales mgr today, he called back 10 min before closing and "was going to have someone come out and put them on, but since we're closing they wouldn't make it"... I got an apology and he suggested the he switch me to a different sales rep...can't wait....

Lexus of Wayzata - Wayzata, MN

On 6/4/2009 8:46:45 PM carbuyer99 wrote:
Purchased new vehicle. Sales Mgr is over the top claiming they pay invoice price and how his family members have to pay 1000 over invoice. Felt insulted as he lied to our faces. Did end up purchasing, but had other issues with sales person first saying the car had a certain option, then during final checkout saying it didn't. In the end he found someone else that verified it had the option we wanted. Also, interest quoted by sales rep was then said to be a mistake by financing person. Had to argue to get them to honor the quote, had to listen to him talk about how they have this problem and tell the reps to check with them before telling customer. How is this my problem their sales force can't get it right? As we drove off from the lot in the new car, we found a crumpled up Wendy's fast food bag in the passenger side door storage slot. Also, had appointment at 6:30 and did lots of sitting around waiting as our sales rep talked to other customers. When I asked about it he said, yeah the other guy had a later appointment but showed up early...Again, how is this my problem. We didn't get any type of feeling we were a valued customer.