805 Minnesota Infiniti/1000 Service Centers

Troy Sunken is awesome to work with. - aleta.looft

Troy Sunken is awesome to work with. I’ve purchased several vehicles at Hawkins and Troy has always made the process so easy. Highly recommend him.

A dealership you can trust. - Rosey.williams

A dealership you can trust. They are professional and do quality work. I recommend this dealership.

Have worked with Brad on several of my VWs. - Pelts

Have worked with Brad on several of my VWs. Recently I purchased a very clean used Passat from Linda at Burnsville VW. After new tires, it needed a steering adjustment. Brad (with Scott Vick) worked me into their busy schedule and promptly took care of it. Excellent communication all around, no surprises. The tech also nailed it perfect. Thanks again for the great service. Eric

Arrived a bit early for scheduled service, Jim and - ANNEMARTIN_LAUER

Arrived a bit early for scheduled service, Jim and Jessica both were friendly and fast. A dirty filter was found during the inspection after oil change, we were shown the problem, told the cost, and it was quickly changed along with other work. Paperwork detailed everything that was done and checked, a few things to look for in the future noted, and we were on our way. Excellent service.

The dealership was great to work with. - Fisher

The dealership was great to work with. Friendly helpful staff. Ford itself is the problem

Regardless of who manages your service, I've always been - crack68

Regardless of who manages your service, I've always been treated with respect and they made me feel I was their number one customer.

Clean with knowledgeable service managers. - cornelwwalker

Clean with knowledgeable service managers. The work was explained throughly and in easy to understand terms. The work was completed promptly

Very responsive to our needs and tried their very best to - jeff.mikula

Very responsive to our needs and tried their very best to help us with the issues we were experiencing,

The service advisor Kirk Thoren was helpful and - Matt h

The service advisor Kirk Thoren was helpful and professional throughout the entire process of my service,

I’ve worked with the people at this dealership for more - Douglas N Smith

I’ve worked with the people at this dealership for more than two decades as their customer. The people there are just fantastic. They go out of their way to help you and to solve problems. It’s clear that customer service is ingrained in their culture. I count on them for nearly all of my transportation needs, and they always come through.

I have been a customer since 2017. - subhasinicet.ekka2

I have been a customer since 2017. Never had any complaints. Always the best and helpful

Great professional service. - dmschrandt

Great professional service. Very easy to schedule and pick up. Work was was explained in a manner that was easy to understand.

Professional, knowledgeable, fair pricing, easy to get - mike@mjlhomes.com

Professional, knowledgeable, fair pricing, easy to get in, beautiful dealership, and everyone is very nice

Everything was done in a very timely manner Did not plan - Ferrisbeeler

Everything was done in a very timely manner Did not plan on trading in and buying another vehicle but did so within two hours

The time for a tire rotation and oil change should be - clyde.w.tiffany

The time for a tire rotation and oil change should be faster than 1.5+ hours.

My service appointment did not disappoint or has it ever! - semerick17

My service appointment did not disappoint or has it ever! Friendly Great Service and Employees! Lucas, my service writer, did a great job making sure I was able to get to my next appointment on time!

Shannon made the engine replacement process stress free. - coreyz

Shannon made the engine replacement process stress free. She updated me regularly and kept me informed. What I thought would be a nightmare was made to be a pleasant experience. It didn't hurt that she set me up with an electric Hummer for a loaner :)

Trust Matt Leonard with helping me make the best decision - mattboockmeier

Trust Matt Leonard with helping me make the best decision regarding repairs to my vehicles. He has always has the best interests of me and my family in mind with any recommendation.

Staff tried hard to get the Jeep done quickly since I was - ndwestby

Staff tried hard to get the Jeep done quickly since I was waiting at the dealership.

My online reservation did not show up for them, but they - Andygross593

My online reservation did not show up for them, but they were able to accommodate me. Thank you.

The experience was very good, I was met by My service - gdlehman1

The experience was very good, I was met by My service team and all very courteous. I felt my car was in good hands..

I have always received courteous, prompt and professional - conradd7

I have always received courteous, prompt and professional service at PENZ GMC in Rochester Minnesota.

She was great very efficient and helpful. - JOYCEMESSNER8

She was great very efficient and helpful. Would highly recommend. Dan Swards is very nice to work with also

Jeremy checked me in for my 2nd covered routine - Burke.mark76

Jeremy checked me in for my 2nd covered routine maintenance visit for my Tucson and was pleasant to work with. In addition to the oil change, tire rotation and inspection, they also updated my navigation software and performed recall work that I was unaware of, all at no charge.

My check engine light came on and I was able to bring my - danielwestphal3

My check engine light came on and I was able to bring my car in first thing in the morning. I received a ride to work and back to the dealership. They couldn't finish the repair that day so they let me borrow a loaner car. I received my repaired car the next morning. They were pleasant to work with. My car is running fine now.

Alex was great. - Timothy.sandvig

Alex was great. He made sure I was well informed on the work being completed and was extremely accurate on how long the services would take. He went above and beyond on this visit.

Always excellent service and advice. - Mark

Always excellent service and advice. Service advisors and mechanics know their stuff! Customer waiting is smears clean and comfortable.

Recently I was in a bind and really needed assistance - Grant.l.lindberg

Recently I was in a bind and really needed assistance with limited time to resolve. Toby Hewitt knocked it out of the park! He problem solved and executed a solution with time to spare. He could have easily found excuses but instead he delivered solutions!! The complexity and timing of this service was superb!

met and exceeded expectations on service and product - denny.loving

met and exceeded expectations on service and product selection. excellent discussions on options available to me to make informed decisions.

My wife is a small lady and she hates bringing in - Jolson

My wife is a small lady and she hates bringing in vehicles for service because she always feels like a minnow surrounded by sharks, But Not at your Service Center. Everyone is supper nice to her, talks to her instead of at her and makes her feel comfortable waiting there until the work is completed. I can’t tell you how much we appreciate that. Great job to all of your team members that work in your Service Center.