New Hampshire Volkswagen Dealers

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Manchester VW - Manchester, NH

On 6/18/2009 2:01:50 PM schu42@gmail.com wrote:
At about 4k miles, my 09 Jetta TDI developed a hesitation and surge when accelerating from a stop. I took the car to Manchester VW where I found the service manager (John) and his team to be very accommodating. The biggest impression I got was that the service team is not only technically savvy (John himself has over 20 years of experience), but also very professional, courteous, and empathetic (ie: the team really took ownership of the issue and worked to minimize my inconvenience). In the end, the problem proved to be a real challenge for a number of reasons beyond their control: An entirely new engine design for this model year (CBEA common rail diesel) with a complex drive-by-wire system, a lack of spare parts availability, and most of all a problem that was tough to isolate resulted in me having to make several return trips. Nevertheless, the service team's professionalism and dedication to cracking this puzzle made for a positive experience.. one that exceeded my expectations. I highly recommend Manchester VW and would not hesitate to go back.

Manchester VW - Manchester, NH

On 5/13/2009 11:54:06 AM ebozzterone wrote:
my trusted neighborhood mechanic diagnosed the engine light in my car, said the catalytic converter needed replacing. I called VW Customer relations and read some online forums where I read that the warranty on catalytic converters for my car (2000 Jetta) is 120,000 miles/10 years. When I brought my car in they were very nice at the desk and helped me right away. Reggie greeted me and inspected my car and gave me an understanding of what would be done and time frames. The mechanic called me in after a few hrs to tell me that it would cost me 900 dollars to replace the converter. I told him "I already researched this and I know it is 120K/10 yrs warrantied. he said "I think it is 8yrs/80K but I will research this and call you back" Well, they called back and told me "You are right, it is under warranty for 120k/10 yrs". Long story short, they replaced the catalytic converter at no charge, but beware of this point. Nobody in this world is looking out for you. Had I not done all the research I would have dropped $900 cash to fix a part that was still under warranty. DO YOUR HOMEWORK! And don't be afraid to call VW Customer Relations with (specific) questions about your vehicle 1-800-822-8987 and research as much as you can online to find out the facts before you pay for something that may be covered, b/c in most cases the dealers have no idea what is covered on warranties and/or do not research this for you. Overall, the service team was extremely courteous on each and every phone call, and ultimately I didn't pay a dime for this replacement part so I am very happy and will bring my car back to them the next time I need dealer work done on the vehicle. They also gave me an estimated time of completion and we absolutely precise. Thank you.