If I could give 0 stars I could. - rachel.e.miller3
If I could give 0 stars I could. I also want to preference if I was the one driving the truck this past Friday evening this would be having a different review as well as a different outcome. I am beyond blessed that my husband was a first responder that drove ambulances and fire trucks. Due to his quick thinking and past experience it saved him, the truck, and anyone else that was on the road.
Our RAM truck had two recalls so we had to get our truck service here. We also needed new brakes on all 4 tires (the other parts that deals with brakes). Our service rider was Jerry Nash. He said that there is an automatic diagnostic charge. I immediately questioned this since we knew about the recalls and we knew what we wanted as far as for the brakes. He stated that it was standard procedure.
I dropped the truck off midday Wednesday. My husband picked the truck up the next day mid morning.
This past Friday evening, after 5pm, my husband was driving on the freeway when he heard a loud pop in the back of the truck. Then there were error messages on the dashboard stating that there were no brakes and an error code of one of the recalls (that mind we took it the truck in for) that came up. Naturally, my husband tried to use a the brakes thinking that the dealership did not clear the codes in the system. He was then met with the brake pedal, going all the way to the floor, and of course the truck was not slowing down. Due to his quick thinking, he immediately took the nearest exit; and doing so he drove into the embankment of said exit and then proceeded to drive in circles until the truck naturally slowed down. He then called the dealership and they towed the truck to the dealership. The service writer who originally answered the call last Friday evening, stated that our original service writer was out until Wednesday.
Mid morning on Saturday, my husband received a call from Jerry Nash, even though he apologized he stated that the earliest that the truck can be seen is when he was back to work on Wednesday. Mr. Nash did not offer a loaner/rental car. He also stated in the conversation that when it comes to any type of compensation that talks will be discussed after one of his teammates looked at the truck on Wednesday.
I then personally called customer service Saturday afternoon and one of the employees took the information down and stated that this email will be going to Mr. Nash and upper management. The employee was shocked about the turn of events especially Mr. Nash’s non-urgency of the matter.
My husband has received a call in the morning on Monday by the service manager, stating what the next steps are. We are on hold. The service manager did reassure us that we will be compensated for our rental car for however long that they have our truck. My husband brought up compensation for everything taking place, but that topic was overlooked in the next topic was discussed during the conversation with the service manager.
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