Great experience with Syed - haroonbhutta12
Syed was very helpful throughout the entire sales process. He gave us a breakdown of all our options within our budget and was able to get us a great deal with terms we were looking for. We were in and out within 2 hours with our new car. I'd recommend him to anyone that comes to East Hills for a new or used car.
Quickest, most human experience ever - JMiddlebrook
I can't say enough about how much I appreciated our experience at Arroway. We test drove on Sunday and made a decision to buy by Tuesday. So easy and stress free.
Jeep Renegade - Jenny913
This was our 2nd purchase at this dealership.
Ramona made this purchase extremely easy and actually a relaxed one as well. My husband got the Jeep and wanted and the monthly payments I wanted. Perfect deal!!
The staff were polite and very patient with our two boys.
Will definitely being see Ramona when we're ready for another vehicle.
Amazing process - Craig Hicks
Our agent Charlie Kennedy was fantastic. Made car buying experience so easy.smooth and pure joy. He was very personable, from showing his love of family and growing watch collection.
Our finance rep Richard was equally as amazing.
He discussed financial issues with ease and a common goal of being a first time cruiser.
Will definitely use again...Thanks again.
William and Craig Tisman - Hicks
Bought a car - Donna
Damien was very nice and great to deal with as is the whole team we dealt with and we appreciate the help in picking out a vehicle
EXCELLENT!!! - Weve1970
Frank was knowledgeable and helpful . Actually made the process of buying a car fun.He got me the car I was looking for in a day .I highly recommend him if your looking for a car.
Thank you !!!
Great Deal - jocrfde7
Purchased a 2017 jeep compass limited from John DiPasquale. I've purchased many vehicles from John always leave the dealership feeling like he took good care of me. Would recommend highly.
Awesome - polaca
Alise is awesome!! She was honest, knowledgeable and accommodating. Giuseppe also was very helpful in closing the deal and making me a proud owner of Wrangler! I highly recommend this dealership and look forward doing business with them future !!
Top Reviewed Specialists At This Dealership
Great Deal - Jamesbuckley
Sean was absolutely amazing in helping me lease my first car ever. Was very helpful in finding me a great car with a great deal to meet my budget and finances. Would highly recommend him to anyone looking for a Jeep in NYC.
Easy to work with - No Hassle Purchase of Pacifica - Birdman1957
Dealer was very easy to work with. Salespeople were excellent. Business office did not pressure you on up-sell of items you did not want.
All and all...very positive experience..
Fast friendly and painless - Happycamper1
I was looking at other vehicles and my wife said have you tried Krystal yet? After going to Krystal they had what I was looking at the right price. I will definitely try there first next time
Great!!! - Veteran35
Just picked up my new Dodge Durango and I'm very satisfied on how easy and stress free, profesional and no pressure process it was. From the sales person Barry to the manager Pino. Keep it up guys.
Amazing - Lindsay91
My husband and I recently got a Jeep Wrangler Sport from Garden City Jeep, after weeks of trying to find the perfect deal we decided to visit Garden City Jeep and I have to say it was the best choice we ever made. Everyone was so helpful, but we want to give a special thank you to Henry Batista he was so amazing, answered every single question we had, he honestly went above and beyond to help us out. I highly recommend you visit Garden City Jeep :)
Great dealership and great deals!! - Bswish
I went contacted Al at the dealership looking for a particular vehicle and a great deal that would accomodate what I was looking for. I got all of that and more. I was sincerely happy with my whole experience with Al and everyone at the dealership and would definitely reccomend them to anyone looking for a great vehicle and a great deal!!!!!
Certified Sales Professional
Good Customer Service - JeepGirl
I recently leased a Jeep from Town and Country, and had a very good experience. All of the staff were very respectful, knowledgeable and knew their job well. They were very competent and didn't waste any of my time they did everything as quickly and efficiently as possible.
When I first spoke with the salesman Michael Lester and told him what I was looking for and how much I wanted to spend he worked tirelessly for several days to get a good deal for me. I would highly recommend him, he was very pleasant to work with.
Getting my new 2017 Jeep - Scarlos
Service was Awesome, very, kind & professional.
Helped me find the perfect car.will recommend everyone I know to him thank you julio for your help I will bring all of my friends and family to you
Internet Sales Consultant
Excellent - Patty P.
I came into Central Ave Jeep to look at the Compass. Alejandro showed my son and I a 2017 compass that I fell in love with. The vehicle did not have navi or a sunroof. Alejandro told me he would try his best to get the Jeep I wanted. Within two days he got the color I wanted with everything I wanted in it. Thank you Alejandro I am very satisfied and would absolutely recommend my family and friends to see you!
Cortese is the definition of great customer service!! - Kerry W. Ithaca, NY
This is about Great Customer Service........... I got a sudden urge to purchase a Ford Focus RS about the first of March 2017, I researched and found that 100 miles away from Ithaca, NY, where I reside, there was a Ford dealer in Rochester, NY that had a few of these very exclusive and hard to acquire cars on their lot. I arrived with my 2016 Honda C-RV with 2500 miles on the odometer, with the new car interior smell still prevalent. I parked the Honda, I nosed around the 3 RS cars that they had on display and decided to find a salesperson to give me some more info and a test drive. I had no idea that when Leah Gardiner approached me with a smile, and extending her right hand to shake mine that I was "finally" going to experience truly enthusiastic salesmanship and be introduced to what great customer service was. Simply said, I asked my questions and I got answers. I asked for a test drive prior to possibly purchasing this $50k pocket rocket and with, as I would describe, salesperson Leah Gardiner, almost cheering that she was going to finally get a ride in a Focus RS. The test drive went great and I decided to trade in the virtually new Honda on the spot. Cortese Ford offered me exactly what I paid for the Honda a couple months earlier and I was very pleased.
A couple days later I arrived at Cortese Ford to take my new toy home. The F & I department at Cortese got me a great interest rate of 2.4% for 36 months, all the paperwork was in order and had carefully loaded the extra set of wheels and tires into the hatchback, paying close attention to put padding and materials under and around the item so that the interior would not be damaged. After actually getting congratulations from a variety of employees at Cortese Ford for purchasing this "hard to find" and special Focus RS. After an extensive reveiw and explanation of how the ammenities and displays in this packed with technology RS could be accessed and modified to meet my needs.....the paperwork was signed and off I went back to Ithaca, NY.
Now, there were some issues when I got back home.... The car cover was missing and a special socket needed to remove the wheels was nowhere to be found. I called Leah Gardiner, my salesperson. No problem, 1 day later the car cover arrived overnight. It seems that it was a simple oversight when the car was loaded with all the tires and wheels. The socket arrived within days directly from Ford. Problems solved. By the way the Cortese dealership called and/or texted me, when appropriate, to make sure that indeed both items had arrived at my residence and that I was pleased.......again customer service that cares about the details.
Lastly, and here is the best part about Cortese Ford customer service..... I had a part on my Focus RS that was secured improperly during the initial manufacturing process apparently. The costs to replace the items was about $2k. I called Cortese Ford and spoke with Keith Osier, told him my predicament with my 600 miles on the clock RS. Within 1 hour, YES, 1 hour he had located all the parts, had instigated having all the parts expedited to Cortese Ford immediately. Keith Osier and Patrick Zimmerman scheduled a convenient time for me to drive up to Rochester, NY (200 miles round trip) and have everything in hand to fix the car in a few hours. No questions, no disparaging and/or accusatory questions (as I got from my "local" Ford dealer) just a, “We got you covered Kerry, NO PROBLEM.”
In conclusion, I have not had this kind of attention from a dealership ever. From Leah to Keith to Patrick to the General Manager Ron Christiano (who called to say thanks for choosing Cortese Ford and assuere me that the warranty issues would be addressed quickly). I have owned in the past or own currently own Maserati, Porsche, Ferrari, Lotus, Aston Martin, Chevrolet, Toyota, Suzuki, VW, Honda, etc. and Ford cars and trucks....Cortese Ford is the best customer service, attention, interaction and care I have received in my 45+ years of car buying. Thanks to ALL at Cortese for providing great service before during and after the sale. I will gladly travel the 200 miles to Cortese Ford ton have my car(s) serviced. When you open a dictionary to get a definition of “customer service”….Cortese Ford should be the picture displayed. Enough said!!
Kerry W. Ithaca, NY
I Trust Rick Completely!!! - Dyanne
My husband and I have bought many, many vehicles from Rick and he is the best!!! He is honest and trustworthy. He listens to you and truly wants you to leave happy. It can be exhausting dealing with me and he does it with a smile😬!!! Dyanne Crotty
Senior Sales Consultant MVP Certified
Sales & Leasing Consultant
Sales and Leasing Consultant
A Breeze - Angelic1
Meka was amazing. She made my buying experience feel like a breeze. She might just be the best salesperson in there. Plus her southern charm was so refreshing.
Great Experience - jtimhoff
Thanks for making our car buying experience simple. Dave was knowledgeable and very helpful in getting us what we needed for the price we wanted to pay. Thanks again!
just made a key for me - EDCHIARELLO
not much to say as I just needed a key cut and programmed
Alex Benitez did a good job negotiating my deal and delivering the car
Very very happy with sale person neil. - Curtis H Christian
I was referred by a friend and it was the best deal I ever had. this guy Neil was so helpful and pleasant that I would tell all my friends and family.
New Jeep Grand Cherokee - anthonype
This is our first Jeep. Christopher was very helpful with all aspects of the lease process. He gave me updates during the entire process and did everything as expected in terms of colors, payments, and warranties. He was quite accommodating, in fact, we changed colors on the Jeep last minute while the original one was already prepped awaiting for our pick up. I would recommend this dealership and especially Mr. Christopher Lewis!
Additionally, Ken in finance was very helpful and we didn't feel pressured on the up-sells. He was well prepared and the signing process was simple and quick.
Thank you Christopher,
Anthony and Maria
Certified Used car purchase with trade in. - Barbara's JEEP
Our experience was excellent. Mike was on the spot, greeting me while I was browsing at the certified used inventory. My husband and I have had years of experience at Zappone Chrysler Jeep, my husband with a business fleet and myself with our personal vehicle maintenance recomendations and service. Don Ruf has been exceptional in working with my husband's business needs, as well as any needs requested for our personal vehicle. Jeff Coon has been the best service department representative I have EVER worked with from my first new vehicle purchase in 1973 to present!!! Thank you to all at Zappone Chrysler Jeep for your exceptional, friendly, curteous and professional service.
PS I love my new Grand Cherokee Summit JEEP!
Sales experience with Walter - Whit
I saw a car on the web and when I called I got Walter. All I can say is wow! Our entire transaction was done by phone, text and email. I am from out of state and Walter went above and beyond. Walter went so out of his way to assist me that he picked me up at the train station. When I got to the dealership the transaction was super smooth, the car was ready and off I went with a smile. He was so considerate that he texted me that evening to make sure I got home safelt. Amazing!
Outstanding sales experience. - Gdubs
Great buying experience. They did a great job of explaining the warranty and payments. A low stress, no pressure sales team. I would definitely go back.
Sales person Nelson very unprofessional, ghetto, & low class - Jetmechanic77
Very disappointed with Rockaway Jeep and Dodge. I had a bad altercation with the sales person (Nelson) to the point he almost ASSULTED me and used such an extreme profound language. Told me to go F**k my mother, Really??!! Real ghetto and low class. It was all caught on my cell phone. The man seems to be mentally unstable. I made a report with his manager ( Mr. Armstrong) and FCA jeep corporate. Will also put the video of his behavior on youtube and all social media sites. This guy needs to be FIRED!!! To my understanding this wasn't the first time Nelson has done this before. STAY AWAY!!!!
They treat you like a human being - MC204
I was very happy with my experience here, from sales to finance, they treated us with with respect rather than just a mark. After being at so many places that either want to prey on you, or don't want to have to be bothered to work a little harder to get you into a car, it was very nice going someplace where the sales and finance staff realize that life happens, and they actually try to work with you.
Professional Sales & Leasing Consultant
Ask for Andre Rosales - Abby
This was the best experience I've ever had at a dealership. Andre was honest, straightforward, and I never felt any pressure. I would highly recommend this dealership and specifically the sales associate, Andre.
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