56 New York Subaru Dealers

The salesman that helped me was very helpful and very - suziesferrazza101

The salesman that helped me was very helpful and very patient. He explained how everything works in the car and the app as well.

Pleasant staff, good service and felt confident the car - pse

Pleasant staff, good service and felt confident the car was safe for our pending trip.

Subaru is very good at what they do for your vehicle. - Bernie

Subaru is very good at what they do for your vehicle. There waiting room is great.

Paul, once again, was incredibly welcoming and - MMagner

Paul, once again, was incredibly welcoming and professional, referenced the specifics of my previous service right off the top of his head, and moved my vehicle through the whole process in short order. And at the conclusion of my visit, provided me with Subaru’s scheduled maintenance recommendations and costing for same in preparation for future visits.

Fantastic guidance on reviewing all cars. - Rmona44020

Fantastic guidance on reviewing all cars. In depth descriptions on accessories and vehicle performance on the road.

Avoid this place at all costs. - dheanue3

Avoid this place at all costs. I had the misfortune of visiting Mid-Hudson Subaru, and it has been an absolute nightmare from start to finish. I’m no stranger to dealerships, but this place takes the cake for the most unprofessional, deceitful, and frustrating experience I’ve ever had. First off, the service manager, Clay, is beyond rude and completely unhelpful. From the moment I stepped into the service department, he gave off an air of superiority and acted like I was an inconvenience. I tried to explain my concerns about my vehicle, and instead of listening, he interrupted me and barely acknowledged what I was saying. His condescending attitude was not only disrespectful but downright obnoxious. He clearly has no understanding of customer service and makes you feel like you're bothering him just by being there. To top it all off, I paid nearly $4,000 for repairs that, in hindsight, didn’t even address the issues I brought my car in for. Fast forward to a few months later when I took my car to another Subaru dealership for a routine state inspection. Surprise, surprise—my car failed due to a severely rusted-out subframe with visible holes, which Clay and his team never disclosed. This was an issue that was right in front of their faces during my initial evaluation, and they either missed it or chose to ignore it. Even worse, the repairs they did perform started failing almost immediately. When I contacted Clay and the dealership about this, I was met with zero accountability. I requested a refund for the shoddy work done, but they flat out refused to help, leaving me stranded with a car that’s still unsafe and thousands of dollars lighter. To make matters worse, Subaru corporate hasn’t stepped in to resolve this either, and after months of trying to get some sort of resolution, I’ve been completely ignored. This place is a scam, and their customer service is a joke. Clay should not be in any position of authority, and the dealership should be ashamed of their actions. Do yourself a favor and stay far, far away from Mid-Hudson Subaru. I wouldn’t trust them to fix a flat tire, let alone anything important on my vehicle.

The service department is fantastic. - benjamin.t.harris1

The service department is fantastic. Nick was amazing to work with. My previous visit was actually my first to this dealership. My car wouldn’t start because the battery had died. The service department offered to rush me in and took care of me. They saved my day and I was able to make it to work. Coming back for regular service was an easy choice. Thank you, Subaru White Plains!

I was treated professionally from the moment I arrived at - Doc

I was treated professionally from the moment I arrived at service bay. I was directed to Tanya who wrote down my concerns. I was provided a loaner car as promised. Don arranged the lo a new for me and made it a pleasant experience. I was contacted about other work that was needed. I approved some of it. I noticed that the cars performance is better now.

Good homey dealer and service. - Arnold of Westchester

Good homey dealer and service. You feel like you are dealing with people, not a huge bunch of stone statues. Work performed well.

Vinny and his staff are personable, work hard to get you - vabarto

Vinny and his staff are personable, work hard to get you the best deal possible, follow up and are terrific at what they do. They really care about the customers needs.

I would choose zero stars if I could. - Doyle.joanne

I would choose zero stars if I could. I recently had an issue with my 2017 forester having a loud noise sometimes when idling and not starting on 3 separate occasions. I had to have it towed to Subaru on the day I was having it checked. After checking out the car I was told that the engine was seized and it would cost $8000-$10000. immediately upon hearing this news Ellen Yerry said "Do you want to talk to someone in sales?" I was told that obviously the engine is seized since the sticker in my window shows I am 30000 miles over for an oil change and it looks like someone put fresh oil in after the fact. This assumption was wrong as I had had an oil change less than 2000 miles prior and had just had a 90000 mile check up at this dealership. I showed all the paperwork to prove this. The attitude at this dealership was "Oh Well, sometimes things just happen" as told to me by Buddy Schism, the service manager. This is the dealership that I bought my car from. I was skeptical from the moment I was asked if I wanted to talk to someone in sales. I had the car towed to 1st Place Auto and Tire. In less than 2 hours they had diagnosed that the engine WAS NOT seized and it turned out to be the air condition compressor and belt. Fixed at a cost of $1200 The customer service I received was cold and uncaring every step of the way. I was charged $75.00 to incorrectly diagnose my car My car never moved from where I had it towed in the parking lot. Instead of taking my car in and actually looking at it they assumed what the problem was. Buddy claimed he was going to talk to someone at corporate to see if there was anything they could do to help ( my extended full coverage had recently run out from the 5 year mark but was still under 100000 miles.) I don't believe that he tried to talk to anyone. I truly feel that they were trying to SCAM me into buying a new car OR the mechanics are completely incompetent. I called this dealer to let them know about my car being fixed etc. Ellen claimed she would let Buddy know. Haven't heard a peep in 5 days. Where is this so called LOVE Subaru? I will tell everyone I know not to go there And I will share my story as far and wide as possible

Just picked up my 2024 BRZ, which I had to order. - Jdpollack35

Just picked up my 2024 BRZ, which I had to order. Gerry kept me advised of details as to when it was going to arrive. When it arrived and I went to pick it up, I was treated like I was the only one there and their most important customer. This is the second Subaru I bought, first was a Crosstrek which is a great car that Gerry searched and found for me, from Gregoris and I recommend Subaru’s and Gregoris to anyone in the market for a new or used car. Thank you Gerry and the staff at Gregoris!

Every thing fell into place, very happy about my results - radexter55

Every thing fell into place, very happy about my results at Romano Subrau as my Dealership

We can’t thank you enough! - brown.walter

We can’t thank you enough! Our experience at Tasca Subaru was nothing short of extraordinary—something straight out of a movie. We walked in with the odds stacked against us, but the amazing team (Walter, Roger, Igor, and Naverick) turned everything around and made it POSSIBLE for us to join the Subaru family. I can't believe the tremendous effort, respect, and care the whole team showed us. I will absolutely recommend Tasca Subaru to my family, friends, and anyone who will listen. You all made our transition to the Subaru family so smooth and memorable. Keep up the great work! Thank you again for all your help!

Stephen was above and beyond helpful to our daughter who - Audrey

Stephen was above and beyond helpful to our daughter who recently bought her first car. She completed grad school, landed her first real career position, and Stephen couldn’t have been any nicer, thorough and patient in explaining everything to her. She leased a 2024 Impreza; all went smoothly and quickly. All the employees we met were professional and welcoming. Highly recommend Stephen and Bill Rapp Subaru!

They made it easy to find the write vehicle at the price. - angiesimms06

They made it easy to find the write vehicle at the price. I will definitely do business with them again.

Awesome! - Darlene Waldron

Everyone here is so kind, courteous, and helpful in whatever you need. Whether you are buying a vehicle or getting one serviced--they are great!!

Would give them a ten but only had the car a week. - Sonnick

Would give them a ten but only had the car a week. Great and friendly staff. Got a real good deal. Highly recommend them. Tyler is awesome😊

Great agent, great car, great price, BUT... - SEO74

Erica, my sales agent, was friendly, patient and attentive. My kids actually loved the vehicle. Oh, and I believe I paid a fair price. Otherwise, I am fairly disgusted with Benedict. I live 40 minutes away, and Gordon didn't bother to really check on the vehicles I called about. It was two hours between our phone conversation and my appointment, and when I arrived he told me one of the vehicles actually sold the night before. I return the next day thinking I am going to complete a purchase with Erica only to discover a bank transfer (on my end) hadn't gone through. Again, 40 minute drive over, I didn't know what to do. I am discussing financing and personal options with Erica when Paul appears. He introduces himself as the sales manager, and he tells me to call if I have any questions, literally dismissing me from the dealership. Banking all settled, I return again the next day, and this time it's the warranty lady who merely grunts an "Ok" and walks away when I decline purchasing a warranty. No "Have a nice day," no "Are you sure?" Just nothing. Erica and I finalize my sale, and Erica walks me out to my new car. Paul, who is across the room, never acknowledges my existence. He doesn't approach me, he doesn't thank me for my business. He cared enough to kick me out when he thought I didn't have any money, but can't lower himself to shake my hand and appreciate that I came back and gave them my business. As for the vehicle itself, it hadn't been gone through, touched, detailed since before quarantine. The only thing they did between my test drive and purchase was clean off a bird dropping. The fluids weren't topped off, and the gas tank was at half. There are even a couple specks of paint chipped on the hood (most dealers would have touched that up). It's a 2019 so everything's relatively good, anyway, but the old-school buying a vehicle (even used) and feeling like you came straight out of the factory is apparently not a thing anymore, at least not with this dealership.

I bought my 2024 Subaru Impreza in July and recently hit - Marcus V

I bought my 2024 Subaru Impreza in July and recently hit 6K miles, prompting me to seek my first oil change, tire rotation, and a safety recall fix. After checking with various local Subaru dealerships, including Goldstein, Mackey, North Country, and finally Capitaland, I chose Capitaland due to a friendly and competitive service from Barry. I scheduled, dropped off the car, promised a 1.5-hour service and received a prompt call for pickup. Upon returning, I found the car ready but was disappointed to discover grease/oil stains on the driver's seat, oil/grease/dirt and scuff marks on the door sill, oil/grease/dirt on my new Weather Tech floor liner, and fingerprints on the windshield where the service reminder sticker was placed. Despite always keeping my car well-maintained, I had to address these issues with Darrel and Tony from the service desk. Although the problems were promptly resolved and I received an apology, the experience left me disappointed and frustrated. Vehicles are very expensive and when we place them into the hands of a dealership, a certain level of trust is granted. We customers expect that our investment will be respected and cared for with the utmost attention to detail. To add insult to injury. This morning, I noted oil/grease residue on the beige headliner of the driver side grab bar area and so I got to spend an hour of fun on my day off, cleaning up the grease. The service department is the heart of a dealership; the brand as a whole. Service is an opportunity for dealerships to highlight their strengths, technical skills/knowledge, attention to detail and respect for the product and their customers. Such experiences do have a negative impact on future purchasing decisions and it's unacceptable for people to spend money and have their vehicle disrespected. - Reusable/Washable Seat covers? - Paper floor liners? - Watch for placement of boots and hands? Is anyone in the service department performing a once over of a customer's vehicle to ensure everything is acceptable before the customer signs paperwork, pays for service and drives off? Overall, this was not a good experience and I'm hopeful this service department can do better in the future. If so, I will update my review to reflect the experience.

Very knowledgeable and friendly Salesman knows his cars - Bowerselbb

Very knowledgeable and friendly Salesman knows his cars and isn’t pushy I was treated very well

I purchased my second Subaru Outback from Ruge's Subaru - morsepata

I purchased my second Subaru Outback from Ruge's Subaru and am very happy with it. The sales people are knowledgeable and helpful and the showroom is very comfortable. Steve Dinelli was our salesperson and he deserves a five-star rating!

Alex was very helpful and was not pushy. The dealership... - wrc80

Alex was very helpful and was not pushy. The dealership is in a nice area of Ithaca.

I have been a customer of Royal Auto Group for 5 years - JUAN CALVO

I have been a customer of Royal Auto Group for 5 years now. Just leased my 3rd auto from Royal and always have a great experience. The reason for my great experience is due to one employee ( Salesman) Michael Howell. He is the reason I keep coming back to this dealership. He made my lease return and new lease so easy and hassle free. He is extremely knowledgeable with his products and features. He is not only a professional at his job, but also a kind man and willing to go the extra mile to take care of his customers. If you need or just looking for a new or pre owned vehicle, then this is where you go and who you need to see.

We had the best experience for a second time. - travelingcamperrn

We had the best experience for a second time. 1 yr ago we bought our outback..few weeks ago it was totaled in an accident ..#1safety for sure husband walked away..so needed replacement. Marshall Brady is the best sales person..as always did the the best and in less than 3 hours we drove our with a 2024 Impreza sporty model..everything goes smooth from test drive to the girl that did the paperwork part and insurance and plates..West Herr is #1 for us and Marshall is the best sales person we ever had for the whole process.

Pay full price, very little to choose from, etc. - Customer

I bought a 2014 new Subaru. Salesman told me they don't negotiate price but that they would take great care of us (as in exceptional service.). I wanted to buy local and have good service so I paid the sticker price. I took the Subaru in for a $70.00 oil change and waited 2 1/2 hours! If I hadn't gone to the "service" counter I'd still be there waiting. Why would I want to recommend a business that just does not care about building relationships with customers from their community?