1,451 North Carolina Cadillac/1000 Service Centers

Our entire experience with Samuel our advisor was a - clay.colmant

Our entire experience with Samuel our advisor was a pleasure. The entire dealership is clean and well organized. Samuel even had our car washed as a courtesy.

The day that I called to make an appointment for my oil - ernestajr824

The day that I called to make an appointment for my oil change and tire rotation, they took me in that morning. I was also made aware of my cabin filter. I am always happy wit the service at Hiester CHEVROLET in Lillington.

Nice service advisor, however, the quality of service is - Nick

Nice service advisor, however, the quality of service is not good. Went in for an oil change and brake line flush. When I picked up my car when it was completed, my glove box was on the floor of the passenger seat had to go back into the dealership and ask them to put it back in.Makes me wonder what other items they forgot to put back when they change my oil and flush my brakes.

Johnson Volvo has provided excellent service on our 2 - Shawn

Johnson Volvo has provided excellent service on our 2 Volvo vehicles, XC 90 hybrid and XC40 for over 5 years. Paulino has always accommodated my appointment requests and has been professional, courteous and always friendly. Every Volvo staff member I have talked with have been great, but I have to say that Paulino has gone above and beyond.

Jordan did a great job. - mwhittington1958

Jordan did a great job. Very courteous and professional. The work on my car was completed on a timely basis.

It’s rare to come across a team that’s both efficient and - Marceniovaldez

It’s rare to come across a team that’s both efficient and genuinely customer-focused, but that’s exactly what you get with John and Jonathan. They went above and beyond to ensure everything was done properly and on time. I left feeling confident in the work they did and appreciated the honesty and care they put into their service.

Longtime client using mobile solution, convenient and - David D

Longtime client using mobile solution, convenient and professional. Highly recommend. Randy Marion Ford is the best Ford dealer in region.

Everyone was very friendly and accommodating. - thestonedr

Everyone was very friendly and accommodating. My service was done correctly and in a timely fashion

Prompt and friendly. - Sam

Prompt and friendly. I have been going for years and see many of the same faces.

Very nice. - Jerrysikes7

Very nice. Great customer service! I am a widow and they worked with my budget. I highly recommend them!

The customer service was wonderful, and they were on - yvonne_dominion

The customer service was wonderful, and they were on point with everything I needed done!

Friendly staff and they always take good care of my car. - melanied

Friendly staff and they always take good care of my car. Their staff is very knowledgeable

Had to take vehicle in twice to fix problem. - Harleyguy

Had to take vehicle in twice to fix problem. Was provided with delivery at home that was nice.

They stand behind their work 100%. - lubomir.ratchev

They stand behind their work 100%. Rest assured that their service dept. will take care of you. I go out of my way to get my servicing done here even though I live 4.5 hours away.

Great customer service have been dealing with them for - Randy

Great customer service have been dealing with them for years last few vehicles has been bought threw them

This service department has got to be, hands down, the - leiyasmom

This service department has got to be, hands down, the best at a dealership to deal with! They have always ensured we are completely satisfied with our service and have gone above and beyond, many times to make sure my family is taken care of and not without a vehicle for to long. We will continue to buy and have vehicles serviced here, because you just don’t get this kind of care at any other dealership!

Great experience every time I have my car serviced. - litticiamccombs

Great experience every time I have my car serviced. Highly recommend service is above par.

My 2012 E350 Mercedes Radio Stop working on me. - chuckysanders48

My 2012 E350 Mercedes Radio Stop working on me. So i went online and order me a used Radio Just like the one i had in my car. when i Received it, the radio had a code on it showing Anti theft Protection Activated. Service Required. so i called Northlake to speak with a service advisor about my situation. after explaining to the advisor about the anti theft situation, he told me that i needed to purchase a new radio from them, because the used radio would not work, because it had to have the same serial number as my car in order for it to work. i call parts dept to price a new radio, then he gave me a Quote of 5000.00 for a radio, also told me that no other radio would work for my car. so i called Independent Mercedes Benz and explain to them what was going on with my radio in my car. made me appointment and they reprogrammed my radio and removed the anti theft code. that radio i bought online for my car is working fine, thanks to Mercedes on independent. its sad how a dealership can tell you ,That its impossible for you to use a aftermarket radio work in your car which Wasnt true to get you to purchased a 5000 dollar radio.

Every time I come to this dealership, Daryl and or - BibinG316

Every time I come to this dealership, Daryl and or Cantrell from Service always takes care of me and make sure that I am well taken care of from beginning to end of service. They always keep me informed and always treats me as a very valued customer. I highly recommend the service department of this dealership.

service is always great. - SHAMMONDS

service is always great. Janera and staff are always friendly and helpful. Service was done in a timely manner.

Doug C. - Suburban

Doug C. did a excellent job with my oil service and tire rotation. I recommend Terry Labonte service to all my friends.

Honest,straightforward, friendly service! - pjmogs

Honest,straightforward, friendly service! Up front about the best way to maintain your Subaru and how to get the most out of the Subaru Maintenance Program. Most of the employees seem to have been there over time and are committed to relationship building to sustain the business!

Worse experience I've ever had at a dealership repair - anapat33

Worse experience I've ever had at a dealership repair shop. They took my money and didn't fix anything that was wrong with the car. All they did was a tune-up and water pump, after which the car still wasn't running, and they took $3,400 to do nothing to make the car run. I even had to take it to another mechanic for an additional $2,100 of repairs, totaling $5,500 for something that should have cost only $800. Biggest fail in the history of all repair shop fails. They think they should get a participation trophy (ie. your money) just for trying to repair your car, not actually fixing it, but just for trying. There is something wrong with that kind of thinking. It makes them unethical and not trust worthy, and they will not work with you to actually fix your car after they've done nothing to fix it but still taking your money. And they will blame you and make excuses and then do nothing but take the money and run and leave you with a car that's not fixed.

Excellent customer service. - Abdelaty

Excellent customer service. Upon entering, I was promptly greeted and assisted. Belinda demonstrated exceptional professionalism and kept me updated throughout the entire process.

Jacob is always great to work with from start to finish. - JBellNC

Jacob is always great to work with from start to finish. Definitely recommend reaching out for service work.

The rear hatch on my SRX wouldn’t open any more. - Michael

The rear hatch on my SRX wouldn’t open any more. I took it to a Cadillac dealership who advised me that the issue was un-fixable as the necessary part was no longer available. In desperation, I called Randy Marion Cadillac for a second opinion. The receptionist connected me with Danny who knew what my problem was even before I had the chance to tell him I already knew. They fixed the problem with a brand new part and cleaned my car so well, my wife yelled at me for buying new rims. Danny was personable, knowledgable and responsive. Since he was able to save me some money from the original quote (one of the parts turned out to be unnecessary), he offered to also repair another issue (strong salesman’s skills). I couldn’t be happier. Kudos to senior management for running a tight ship, Danny my advisor and to the mechanics. Nice job !

The Salespeople made the car purchase easy and fun, my - ALETAWAGONER

The Salespeople made the car purchase easy and fun, my purchase was enjoyable and everything i wanted was made available, I will return for my next purchase,

Everyone is always courteous, friendly, nice and helpful. - Kirchjam

Everyone is always courteous, friendly, nice and helpful. Always a good experience here. You always feel welcome here.

these people are the best. - pwalker4

these people are the best. i am totally pleased with the service. i found the courtesy pickup and return to be very helpful, informative, accurate and a godsend. thank you Crossroads Ford of Lumberton. It was a pleasure.

Always outstanding service and friendly staff. - John S

Always outstanding service and friendly staff. I wouldn't take my F150 anywhere else. Thank you.