151 Ohio Ford Dealers

Today my elderly mother took her 2020 Ford Escape in for - chris64brmc

Today my elderly mother took her 2020 Ford Escape in for factory service. She was treated poorly by one of two service personnel and he was very inattentive to her needs or concerns with the vehicle. After a short time period, she was advised her vehicle service was completed but found no reason for the service display wrench icon, speculating that her oil simply needed changed. This vehicle was purchased new from Waikem Ford & has less than 17,000 miles. She was charged $90 for an oil change & tire rotation. The service rep also failed to deduct a $10 service coupon she presented prior to the vehicle being serviced, promising to make it up to her "next time." After speaking with her today, I can assure the Diehl management team both in Massillon & Butler PA she nor any other member of our family will patronize any of your dealerships again for service or sales. We have long supported the Waikem family of dealerships having lived in the Massillon area for over 55 years. My wife & I personally have purchased over 12 new & used cars from Waikem over the decades but no longer. Perhaps Corinna Diehl needs more stringent oversight of the Massillon operations to ensure the total lack of concern to customers is remedied but any corrective action will be too late for us.

First service of new bronco; scheduled on line and was - Valley2525

First service of new bronco; scheduled on line and was quickly serviced...need better coffee!

Willie was patient in waiting for us to get the the point - binney.fouts3

Willie was patient in waiting for us to get the the point of buying our Bronco Sport. He was terrific!

They always go above and beyond. - K.levak

They always go above and beyond. We wouldn’t go anywhere else to purchase a vehicle!

I purchased a 2023 Audi A4 from Columbiana Ford in April - john m

I purchased a 2023 Audi A4 from Columbiana Ford in April 2025. I was unable to travel there so needed to conduct the transition over the phone until delivery of the vehicle. As is similar to an above complaint, I asked the sales rep, Josh Wilt, and his manager if the car had any accidents and was told very clearly that it had not. Upon delivery of the car it was clear that the info they provided was false and the sales rep informed me that their dealership had, in fact, body work done to the car but did not paint the work because it would have cost them too much. The finance person, Jason, did everything possible to obfuscate the actual interest rate and bank fees, which was not clearly shown until delivery of the car. His explanation of the rate difference, when questioned, was suspect at best, which is likely generous. Lastly, the car was delivered with only one key, which was never mentioned prior to delivery. The sales rep texted me during the delivery that he would provide me with a second key. After two weeks and only when pressed, he said “we just don’t have the power to expense something like that unfortunately.” Extremely poor experience dealing with Columbiana Ford. The only suggestion I can provide to other consumers considering Columbiana Ford is BUYER BEWARE

Originally had a terrible experience there because of bad - J.Adams

Originally had a terrible experience there because of bad communication between the employees at the dealership when I went to look at a vehicle. Taylor made it all right though. Thanks.

We have bought several vehicles from Donley they are - napadale

We have bought several vehicles from Donley they are always very friendly and helpful. They always get us where we need to be. Thank you Jim Casebolt

Writing this in regards to my mother in law. - Tiffany

Writing this in regards to my mother in law. She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week later the car’s fan starting making a terrible noise. She took it in, they had her sit there for 4 hours. Told her that in one week a rodent built a nest from fender to fender, that it was a strong rodent because it bent metal, then charged her over $400.00 to “clean out the nest”, replaced a filter that supposedly was changed a week earlier, never fixing the fan or noise. Donley told her the engine needed to be removed to fix the fan & it would not be covered under her extended warranty. Had her take it to another Ford dealership, fan is being fixed under warranty, engine does not need to be removed. Donley saw an elderly widow & took advantage. This is sad & pathetic.

Wow! - Deechamp62

Wow! What a wonderful dealership with pleasant, friendly helpful people! Our sales person, Syerra Wood was great, Bryant Kucera , Ronaldo Deas, just to name a few were great and accommodating and easy to work with, no pressure just total consideration,. Would go back and travel out of town to buy again.

The process was quick and easy! - Stephaniejedra

The process was quick and easy! Richelle and staff were very friendly and extremely informative.

Very honorable and ethical in discussing a purchase for a - Wjohnson

Very honorable and ethical in discussing a purchase for a used vehicle and possible trade in. Dave Kress was great to work with.

Now Baumann Ford - Had my mustang at the service dept. - dvrom

Now Baumann Ford - Had my mustang at the service dept. for a possible harmonic balancer issue. They confirmed it was bad but chose not to work on the car simply because the OEM part was obsolete. The parts dept. confirmed aftermarket was avail same day and was willing to order the part. Instead they took the diag money and sent us packing. I called the Ford dealer on the other side of town, made the appt and they already ordered the part. Extremely poor service to refuse service and still take my money. I have been in service for many years and aftermarket parts are commonly used in dealerships, even though it changes the warranty. Prior to making our appt we were even told we would need to sign a waiver in order to use aftermarket parts.

Great place did what they promised to do had car ready - Bloominghatlady

Great place did what they promised to do had car ready for pickup as described great experience!!

We purchased a new Ford Edge 2024 with a trade in. - scottborsick

We purchased a new Ford Edge 2024 with a trade in. There was no hard sell and we were happy with the full trade in value of our vehicles. Jason, Rob, and Bob, and the rest of the sales staff are very honest and forthright. This is our second vehicle purchase from this dealership. The service division is also very professional as well. All our vehicles have been serviced by this serviced by them as well.

This dealership is a small town dealership with a great - F-150 Guy

This dealership is a small town dealership with a great touch on client care. They listen to you for your cars needs and wants! Great team there.

It's always comforting to me to visit Buckeye Ford. - Julie Kay Smithson

It's always comforting to me to visit Buckeye Ford. I've purchased three vehicles from them since the late 1980s and with each experience, my confidence only grows! Whether ordering, purchasing, having service work done, or buying from the parts department, it's all a "two thumbs up" for me! Each employee is well-trained, personable and professional, with that vital extra of friendliness. In addition to the employees, I've never had a Buckeye Ford vehicle that was anything other than fantastic. I'm a truck person, from a 1992 Ford F-350 crew cab diesel dually to a 1998 Ford Ranger XLT to my current 5-star truck, a 2022 Ford Maverick XL Hybrid in velocity blue. Chad Swartzmiller was my salesman and guided me through the ordering process to the bewildering array of technological improvements to trucks since I bought the 1998 Ranger (which was a lot!). His patience and expertise are unmatched! Without exception, every experience I've had with each department at Buckeye Ford has been a blessing!

Awesome Experience - bethaneye

Cambridge Classic is the only place I take my vehicle to get serviced. Friendly staff and they treat you like family! Recommend them to everyone who is needing to get their car serviced.

I had several services done at the same time, and the - Coffee Countess

I had several services done at the same time, and the tech actually postponed his lunch to get me in & out in a timely manner. Thank you!! Everyone in the service department gets a gold star from me!!

So far my experience has been good. - Bravestar1

So far my experience has been good. I am looking forward to meeting them in person, they have answered all my questions, and they didn't pad the price with needless dealer fees that other places wanted to charge. I hope they are true to their word, and the car I picked out has no issues, and all is as well with this car as my last one.

Helpful, personalized and great deals - OhioRich

Personally helpful to what you want and great service! Can’t find what you’re looking for? They will find it! Just ask! They’ve always done us right.

salesman AJ and a fellow saleman went out of his way to - acornelius0527

salesman AJ and a fellow saleman went out of his way to help us and get the price we wanted. the finance team was exceptional in making things simple. the service team honored the promised work on time and to our complete satisfaction.

Was pleasantly greeted and helped to find what we were - Ted

Was pleasantly greeted and helped to find what we were looking for without having to drive to other dealers. Austin was great to work with. A big thanks to the whole Team!!!

I Purchased a used car from this dealer a couple months... - Dustin B

I Purchased a used car from this dealer a couple months ago. Had it shipped at my expense. It arrived with undisclosed cosmetic issues. I was also told it was being detailed and found french fries in the back seat along with general gunk in every space that would hold it. All of that is somewhat tollerable and not why I am writing this review. I typcally purchase used cars and rarely from my own state. I understand they will not be perfect when they show up. However, this car had frozen and pulsing rear breaks. I brought this up the second day of having the car and was told to get an estimate to repair. I did this at my cost and submitted. I was then told this would be taken care of mutiple times for almost two months now that a check was in the mail and tracking would be supplied. Needless to say this has not been taken care of and I as a customer should not have to chase a dealership to ensure a car they sold is safe and functioning in a normal way. I have bought many cars in the past and never lied to, certainly not outright and multiple times. I have never written a bad review before but I think if you have no recourse then this is what you have to do. Buyer beware with this dealer.

Don’t trust this dealership, Jason in the finance - Jim baker

Don’t trust this dealership, Jason in the finance department when it comes to Don a refund of your money. He wants to play around and take his sweet time doing it and then they want to get kicked off when you ask him where the refund money is a tell you not to call .Don’t trust this dealership Jason in the finance department when it comes to Don a refund of your money he wants to play around and take his sweet time doing it and then they want to get kicked off when you ask them where your refund money is and tell you not to call him no more I canceled the extended warranty on December 21 of 2023. He gust set on the paperwork. Until January 10 of 2024 then he sent it to the warranty company. The warranty company issued them a check for my refund on January 16. I called him today about it. He made a sarcastic comment. Don’t call me no more and hasn’t refunded my money yet of an a little over 2400 and 1 I still haven’t received it yet. Has it been sent to me or the bank and they were supposed to send it directly to my bank account like I said do not trust these people they like you left and right

A nice friendly place to get an oil change have a cup of... - billyd_1000

A nice friendly place to get an oil change have a cup of coffee and see what's new.

The service department is, by far, the best I've ever - TReid

The service department is, by far, the best I've ever dealt with! I actually live closer to multiple other Ford dealerships, but I chose this one because of the service. The closest Ford dealer to me tried to rip me off on warranty work. My husband called Fuller and they not only handled it correctly and quickly, but they were super professional about the other dealership. They also saved me money on the deductible due to the hassle I'd already dealt with, even though they didn't cause the issue. It's rare to find a mechanic or body shop you can trust. I will always bring my vehicle to them for oil changes, tune ups, and anything else my vehicles need! Last week, I had body work done, and Fuller did an amazing job. My Explorer has not looked better as long as I've owned it, and the service was excellent. They stuck to their time estimate even though I added some extra touch ups, and the cost estimate didn't budge either. The shop manager came out to the garage to confirm I was happy with the work. Also the wonderful gal who checked me out was such a sweetheart. 5 stars!! I'm super picky about customer service and ensuring I get what I pay for, and it's rare that I give such good reviews. But Fuller deserves these praises, and more. I'll always look to them first any time I need my car serviced or to shop for a Ford.

They were professional, straight forward, and honest. - scottherbert70

They were professional, straight forward, and honest. They represented the vehicle I bought very accurately! They gave me a projected dollar value for my trade-in and lived up to their projected value! I spent less than an hour completing everything for my purchase. I would absolutely, unequivocally recommend dealing with them.

No Pressure - phillips113

Ryan showed me the vehicle and when I told him I needed to research the car. He understood and there was no urgency to buy. When I came back I got what I wanted for my trade in. Overall the best car buying experience I have had.

Tom was great to work with and went above and beyond to - rondahoward

Tom was great to work with and went above and beyond to make sure I was satisfied with the purchase of my vehicle! I recommend him to future buyers who want great service.

Wonderful people! - csh

Wonderful people! Very friendly and helpful! I got a sweet deal at Greg Sweet Ford! Smaller dealership and big on customer service! Thank you! I would definitely recommend this dealership!