After more than two weeks of silence, missed follow-ups, - Josh G
After more than two weeks of silence, missed follow-ups, and vague non-answers, I’ve completely lost faith in Lithia Dodge of Eugene.
I brought in my vehicle expecting professional service. What I got was a black hole of communication and a service department that operates like customer updates are optional.
When I finally received a message from Jimmy Schaberg, it was full of excuses:
“We can’t fix it without parts…”
“I’m sorry the communication was delayed…”
“We ordered your part without a deposit...”
So now I’m supposed to be grateful they finally did the bare minimum after two weeks of nothing? No timelines. No accountability. No proactive communication. And no follow-up on the personal property left in my vehicle. Just weak apologies and a pat on the back for doing what they should’ve done on day one.
Let me be clear: this is not a communication problem. This is a culture problem. Their service department clearly doesn’t value customers’ time or trust. If I hadn’t pushed for answers, I’d probably still be waiting in silence while my vehicle sat untouched.
I’ll never be back. And if you care about your time, your property, or being treated like more than an inconvenience—take your business anywhere else.
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