Pennsylvania Audi Dealers

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Holbert's - Warrington, PA

On 9/21/2009 3:31:48 PM Bill Jenkins wrote:
A friend of mine researched and found his dream car in September of 2007: A pre-owned 2003 Audi RS6. It was purchased used with approx 44k miles and with an Audi Platinum warranty that was supposed to be good until 10/2010 or 100k, whatever comes first (in writing). This car was literally on the dealer’s showroom floor, in perfect condition…the dealership was Holbert’s Audi/Porsche/VW in Warrington, PA. “Family owned and operated since 1954? they say. Fair market value of approx $45k was paid.

He was told the car had a “minor fender bender in the rear and the bumper cover and trunk lid were replaced”. They were shown a CarFax and the incident wasn’t even listed on the report. The car was originally sold at this dealership as well, so they stated that it had a “totally clean history”.

Fast forward to 2009 when he goes to sell the car…first issue: upon warranty confirmation- learning that the warranty expires 12/09. WOW! After complaining they offered to extend it, but couldn’t do a 100k miles, only 24k additional miles. But wait, there’s more…

Second issue: A potential buyers sends a current CarFax that states “car was in a severe collision- rear ended- major damage- car needed to be towed away”. Not really a “fender bender” as described…So now the car is completely un-sellable...nobody would touch it. This car should have NEVER been sold by an Audi dealership after this accident- it should have been sent to an auction "as is", which is standard practice with this type of damaged vehicle.

2003 Audi RS6’s were selling on the market for about $35k-$39k earlier this year. My buddy needed a wagon for his growing family so they offered up a ‘08 VW Passat wagon demo they had if they were given $10k PLUS the RS6. Based on this calculation, that means they valued the RS6 at under $20k, which is far from fair market value, even for a trade in, let alone under these circumstances. The market value of the VW was approx $30k, they had it listed for approx $33k.

He ended up trading them the RS6 plus $2500, (which I think is outrageous), but had no choice short of going into litigation. Dealer representatives later admitted (literally) that "this car should have gone straight to wholesale and should never been sold through the dealership". Really shocking story, but 100% true.

Imports by Day - Monroeville, PA

On 9/2/2009 3:34:18 PM mrchmjp wrote:
This was by far the worst I've ever been treated as a customer...ANYWHERE! I went to take my 2006 A4 in for service and was told that they did not have a loaner car for me because I was late...meanwhile I was never told to be there by a certain time. The sales manager, Joe Vlasic, was extremely rude and ignored me for the first 15 minutes I was there. I went inside to ask where to take my car for service and he was very sarcastic and asked why I was there. He then told me to pull it into the service garage MYSELF! He ended up pulling my car in but was so rude and peeled out when he got in it. I stood outside for another 15 minutes while no one contacted me. I went inside to the service center and was told to sit down while they checked my car. I sat there for an hour before they returned, telling me that my car was "completely unsafe to drive", meanwhile, had me drive my own car to the dealership AND had me attempt to pull my own car into their service garage. I had no ride home and ended up sitting there for 4 hours that day while everyone stared at me. When my car was done, they didn't even call ME they called the dealership that I bought my car from to say that it was done. If this isn't poor customer service, I don't know what is. I will NEVER go back here again and I strongly recommend going to the Sewickley Audi dealership even if it means a longer drive there...