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Mile One Motorworld Mercedes-Benz - Wilkes-Barre, PA

On 11/3/2009 3:31:21 PM DrRaoMD wrote:

I am writing this review with lots of pain because I don’t wish to write this but I am forced to express my experience with Motor World.
I purchased Mercedes Benz GL-350 Blue Tec 2010 from Motor World almost 40 days ago and my sales person was Robert Chaikin.
At the time of purchase he said “As it is Mercedes Benz so they don’t settle for any review less than the perfect. If I have any grievances just call them and they will make things the best. “
I did receive along with vehicle only 1 pair of remote keys and manual book.
He said 2 remotes controls for The Rear-Seat Entertainment System and keys (I think ignition key if I am not wrong) was missing and they will send with FedEx. I called Twice 8 days and 20 days after my purchase and he give excuse that as this vehicle came from another dealer and other dealer is careless because I did buy vehicle from “Motor World”. I have two teen age kids, how I should convince them that 72 grand price tag MB but still they can’t use Rear-Seat Entertainment System.
What should I say? If this is how Mb and its dealers do business then what is difference between small auto company and Mercedes Benz? All these items may cost couple of hundred dollars and can be sent direct from company in last 40 days. I can even pay through extra couple of hundred dollars for these items if they ask for more money. The problem is they don’t care customer after sale.
I will never recommend this sales person and “Mile One Motor World Mercedes - Benz “to anyone. I can’t expect that Mercedes - Benz dealers can be so irresponsibly especially in this financial meltdown when there sales persons are spending their time in chatting without work.

Mile One Motorworld Mercedes-Benz - Wilkes-Barre, PA

On 10/6/2009 10:00:10 PM heath9179 wrote:
I was looking for a very specific Mercedes Benz C300 Sport 4Matic. I had seen a Mars Red 2009 used at another dealer and was going to purchase that. I had been visiting the area and called to see if they had one on the lot. They did, however it was not exactly what I had wanted. Bill called me a few days later to see if I made a decision. He informed me that he had a 2008 being traded that was an amazing car. He suggested that I did not do anything until I saw this vehicle. He arranged for me to see it before it was even on the lot. I fell in love the moment I saw it and was thrilled with the price of the fully loaded 2008 C300 sport. It was the exact color combination I had wanted and had less than 10,000 miles. He managed to get me into my dream car. Thank you Bill!!!