9 Vermont Subaru Dealers

Darren and Mike were wonderful and they made the car - Libbymayharrison

Darren and Mike were wonderful and they made the car buying experience feel completely painless They felt like family by the time the deal was done I highly recommend white river Subaru

I've had mixed experiences with the dealership itself but - JUAN.BAENA

I've had mixed experiences with the dealership itself but Jen has been the only member on the service side that shows care, respect, and goes above and beyond to assist.

Hannah was probably the reason I bought my Forester from - hmbroner

Hannah was probably the reason I bought my Forester from Burlington Subaru rather than the dealership closer to my home. She never pressured me, just helped me find what I was looking for at a fair price. I also appreciate the helpful person who sat in the car with me after the purchase and showed me all the electronic settings.

While on the road traveling from Virginia to Newport. - Laurel & Gary

While on the road traveling from Virginia to Newport. VT, the emergency brake light came on and would not go off. When calling our home Subaru dealer, they said we needed to get to a dealer right away. Luckily, we could stop at Saint J. One of the service men came out to take a look, diagnosed the problem in a couple minutes and corrected it by connecting two wires in an instant. No charge!! He was knowledgeable, friendly, and efficient! Unfortunately, we didn't get his name. We are lucky to have such a great Subaru dealer near our summer home in Vermont.

My experience with 802 Subaru/Twin City Subaru, has been - toddran71

My experience with 802 Subaru/Twin City Subaru, has been extremely disappointing and alarming. The dealership has engaged in warranty fraud and negligence that has endangered my safety. This goes beyond poor customer service—it is unethical and unsafe. Here’s what happened: 1. Warranty Non-Disclosure: 802 Subaru failed my safety inspection and quoted me ~$2,600 to repair a defective exhaust system without disclosing the part was still covered under my emissions warranty. 2. Wasted Time and Oversight: After confirming with their staff that the part was indeed covered, I scheduled an appointment for the repair. However, they failed to order the required parts, causing me to waste over half a day’s wages and drive an unnecessary 70 miles in my unsafe defective vehicle. They didn’t even apologize for their oversight, but were happy to provide yet another quote for $1,330 in repairs which included repairing a warrantied part. 3. Deceptive Practices: After I involved the State consumer protection agency, 802 Subaru altered the description of the part on a new quote, changing it from a warrantied part to a non-warrantied part description. 4. Omission of Key Information: They mislead the State agency by entirely omitting the part in question from communications to avoid honoring my warranty. 5. Extortion Attempt: They attempted to extort $730 for non-warranty parts by withholding a promised $5,000+ warranty repair. 6. Proposal of Non-Genuine Parts: They propose using a non-genuine part, which both my warranty and the manufacturer (SOA) confirmed could void my warranty coverage. 7. Withdrawal of Services: 802 Subaru withdrew their repair quote (which had no expiration date) because I didn’t want their non-warranty services and attempted to have me sign an affidavit they would not draft until I agreed to pay their charges. This was a blatant attempt to force me to waive my rights and protect themselves from their own negligence. Now they’re refusing to service my vehicle at all, despite 5 years remaining on my warranty. 8. Unsafe Negligence: Due to their actions, my vehicle remains unsafe to drive because of a warrantied defective part, endangering not only me but also my passengers and family. 9. Repeated Fraudulent Behavior: This isn’t the first time 802 Subaru has attempted warranty fraud. Previously, they tried to charge me for a new brake caliper—clearly covered under warranty—because a non-warrantied brake pad wore out due to the seized caliper. Only after I escalated the issue to the sales manager did they reluctantly complete the warranty repair without charge. This level of dishonesty, negligence, and blatant disregard for customer safety is completely unacceptable. I even copied the owner to provide an opportunity to address and resolve the situation, but he said nothing and failed to offer even a basic apology for their conduct. This same lack of accountability was also displayed by their general manager as well, who never so much as commented on my situation. I have filed formal complaints with Subaru of America, the State Attorney General, FTC, and Automotive Consumer Action Program (AutoCAP) and will be pursuing further action. If you value your safety, time, and peace of mind, I strongly urge you to avoid 802 Subaru. There are many honest dealerships—this is not one of them.

Worst service ever. - Mamaevab

Worst service ever. Complete rip off. After carefully milked 2700$ the “complementary” wash wasn’t even done, the inside plastic wasn’t put back on and I’m missing a piece from a letter Q on the tailgate. What a terrible experience. Do not recomend

Thank you jay, davis, glen and holly for all your help - Loribj58

Thank you jay, davis, glen and holly for all your help and support in helping me choose a newer cross trek! Though i was stressed when i csme in these folks were all helpful and i'm very happy! Lori

Each time I have gone in to look at new cars, I have been - VTbuyer

Each time I have gone in to look at new cars, I have been given the threat about tariffs making the cost go up soon, so I should buy now. They also used the tariff excuse as to why they couldn't negotiate the price with me. I did not appreciate it. Finally, when they emailed me about the car (threatening the tariffs again), they wrote my name wrong. I just didn't feel like I was respected. Also, the sales person did not know much about the different lines of vehicles. He had to look it up on the website, and I seemed to know more than him.