31 Virginia Nissan Dealers

My console camera froze while I was at an appointment 5 - westdonaldj

My console camera froze while I was at an appointment 5 minutes away from Tri State Nissan and I drove right in. Skylar greeted me and took the car in the bay. They tried a procedure to unfreeze the camera which didn't reset the system. She informed me they would have to call the company about the camera. She offered me a replacement vehicle because the tech to help with the problem wasn't there, so I drove my car home. Skylar called me the next day at 10:00 A.M. and told me to come back because the tech found the solution. The company tech talked the service department through the procedure and fixed the problem. I am so grateful for everything. Everyone worked together to solve the problem. Thank you!

They are always polite and courteous. - cfpp99

They are always polite and courteous. They keep you informed of things about your vehicle while it's being serviced

Relaxing! - stsgurl22

Relaxing! It was a very peaceful and relaxing experience! I actually look forward to going there. The service is always so pleasant!

Absolutely great to work with. - red8ntenn

Absolutely great to work with. Will always recommend southern team Nissan for service and car buying needs.

Victory Nissan has the best dealership team! - NDILLIGA

Victory Nissan has the best dealership team! Everyone was courteous and kind. They took the time to help me find the vehicle I want and not just what they wanted to sell. Best dealership in Richmond, Virginia!!

I was a cash buyer and wanted a quick, no-nonsense - zinsmeistern

I was a cash buyer and wanted a quick, no-nonsense experience. Adrian Gonzalez provided everything I was seeking. He was professional, knowledgeable about the vehicle I purchased, did not pressure, and adhered to my budget specifications. Passport is lucky to have him.

Saad was great in helping with our purchase. - angelbugs1001

Saad was great in helping with our purchase. Everyone at Stevens Nissan was helpful and friendly

Mike was the service writer for the replacement of the - rick7003

Mike was the service writer for the replacement of the rack and pinion power steering assembly on our 2010 Infiniti EX-35 Journey. He quidkly got us scheduled for the replacement and kept us informed of progress, including ordering an OEM part from an Infiniti Dealer in Richmond, VA. The service department completed the replacement, along with a 4 wheel alignment, in 4 days and returned our SUV to us in a timely manner, especilly considering the time it took to get the OEM part. We couldn't be happier with the service and give Mike and the service department the highest rating possible for their service. We really appreciated their efficient, professional handling of our repairs and they will be our go to service department ih the future.

El señor Joel bautista nos atendió de una manera muy - Santos Salgado

El señor Joel bautista nos atendió de una manera muy profesional una persona muy conocedora en atención al cliente

Yet again service has knocked it out of the park. - iamawsum

Yet again service has knocked it out of the park. Will always come here for all my Nissan service needs.

They took care of us after we changed our minds about - shanechavez

They took care of us after we changed our minds about which car to buy. They made the process very easy.

Jacob was the best salesman I have ever dealt with. - Tonja

Jacob was the best salesman I have ever dealt with. He made the process easy . Thank you Dutch miller for employing him. He will be a great asset to your company.

I recently leased a Pathfinder from Loyalty Nissan of - mjm910

I recently leased a Pathfinder from Loyalty Nissan of Short Pump. More specifically, I chose the car because of my salesperson: LOGAN HODNETT. She built a rapport with me because of her loyalty to me. The process took a week because she was so thorough with satisfying my needs first and foremost. She answered every question I had and she solved all of my needs. Her concern for me was genuine. I felt that my concerns came first, not the dealership’s or her own. For an entire week, she worked tirelessly on my behalf. LOGAN HODNETT put me first. She found the exact car I wanted and she personally traveled to bring the car back to me in Richmond. She proved that her agency was to me. I recommend LOGAN if you are in the market for a car. Her timeless efforts for me were evidenced by her professionalism and the dogged determination to get me the exact car I wanted to lease. Logan’s sales manager, Trevor, must recognize her value as a team member. Moreover, her efforts made me a Loyalty of Short Pump family member for life. Sincerely, Michael Monaghan.

Great folks, excellent selection of vehicles and their - w_medani

Great folks, excellent selection of vehicles and their service department is truly the gem there.

I wouldn't recommend no one to go to this place they do - Mr NASCAR

I wouldn't recommend no one to go to this place they do not want to eat anything had issue over a battery warranty for 7 years that I paid $400 and some dollars for it and they want another 300 plus today but I told them I had a warranty a seven year warranty they didn't care they just want money

Sales representatives Jabbran and sales manager AJ did an - T_Jahed

Sales representatives Jabbran and sales manager AJ did an excellent job making my car buying experience enjoyable. They were extremely knowledgeable and easy going. They never tried to rush or upsell me. Grateful for their service and professionalism.

I conducted thorough internet research. - drozda33

I conducted thorough internet research. I knew exactly what I wanted to purchase. When my car of choice showed up on the Banister website, I immediately went to test drive...and purchase. I am very happy with my experience. Darius Rudd, the sales and leasing consultant, was extremely helpful. He made the experience of buying a formerly owned car very enjoyable.

Asia take care of all my questions and sold me the car I - Cklash

Asia take care of all my questions and sold me the car I was looking at! The whole experience was very good/grate and she had me in and out within two hours with the new car.

I bought a truck from them that was fraudulently - CNS23072

I bought a truck from them that was fraudulently presented and sold as Nissan CPO including a CPO-Wrap warranty. Shortly after delivery, many issues were found outside Nissan's standards. I discovered it wasn't certified legitimately, no inspection and reconditioning as required by Nissan. Initially they insisted I made a mistake, that the truck was sold as dealer certified, not Nissan Certified. If I had not purchased the CPO-Wrap contract (only applicable on CPO vehicles) I would have been stuck with a truck that wasn't as presented and worthless warranty - a victim of their deception. They implied they could certify post-sale but they were going to certify without the reconditioning needed to address some issues found, then have me try to get repairs made under warranty so Nissan would be paying for repairs the dealer should have. I learned that Nissan could deny warranty claims and invalidate the CPO-Wrap warranty. I sent a demand letter for return of the truck and refund of what I paid. They said they would buy the truck back but I would be out over $1400 in taxes and fees even though in cases of fraud, a dealer must make the customer whole. The reason given for not refunding taxes was that it has already been paid on my behalf. In this scenario, there's no financial impact to the dealer if they refund taxes, they just file an amended return or take a credit on the next return. Between taxes, fuel wasted and accessories purchased for a truck I no longer have, I'm out over $3,000.

I brought my 2026 Nissan Pathfinder in to have the oil - Shellyemma73

I brought my 2026 Nissan Pathfinder in to have the oil changed. I received a text message from them stating that my battery only had 41% health and you only have 489/760 cold cranking amps which means your battery isn't very strong right now, and if you have a cold morning, you most likely will have issues starting the car. It will then just be a snow ball affect, and you will start to have more and more problems. I texted back stating, "Why isn't it under warranty? It's in the 3 year, 36000 miles, so you're telling me with 14000 miles on it, I need a new battery? If it needed a new battery, it should be covered under the factory warranty? The sales person calls me. She states that the battery machine that is used, is not completely accurate. I said, "Then why would you be trying to tell somebody they need a new battery for $355? In addition, why would you even quote me $355 for a new battery if the battery is covered under the factory warranty? She then proceeds to state that she wasn't aware it was a 2026 with only 14k miles on it!! I said, How would you not know this when it's right in the computer? She proceeds to say that it will have to be hooked up to another machine to "accurately" test the battery to see if it will be covered under the warranty!!! I will NEVER go there again! They gave me lies and deception and thought they would get away with it!!!!!

I gave them one star because zero was not an option. - corriesieh88.cs

I gave them one star because zero was not an option. I've never had such a terrible experience trying to purchase a vehicle. I had made an appointment to test drive a New Nissan Sentra 2 days prior to my arrival. When I got there, after 20 minutes standing outside in 97 degree heat, the salesman informed me that the vehicle was not available. He then convinced me to consider another, which I did, and thought I had made a deal. I made a sizeable down payment and was informed that the vehicle would be available in 2 to 3 days. Five days later they had not sent the purchase documents to my lender with whom I had already secured financing prior to my appointment. I spent an hour trying to contact the dealership. When I finally got response from the sales representative he informed me that I would have to wait another day because the person handling the finalization was not there. Very disappointed! I will be expecting a refund of my deposit. More of my time wasted and I'm certain it will be equally as frustrating.

Very polite and helpful, even though I did not have an - js9522642

Very polite and helpful, even though I did not have an appointment they were pleased to fit me into their days schedule.

I purchased a used 2020 Toyota RAV4 from this dealership - yarb10

I purchased a used 2020 Toyota RAV4 from this dealership and Miya made what could have been a bad experience seamless. She even brokered free delivery to my home in Hampton Virginia. I would defiantly buy from this dealership again.

Dishonest and incompetent - walker

I had multiple problems with this dealership. I had called beforehand to inquire about the car I was purchasing and a price was agreed upon. When I got to the dealership, they kept trying to increase the price and get me to buy additional extras. They stalled, making me sit there for almost 4 hours while trying to convince me to pay more. I was lied to about several features. I specifically asked about navigation updates and was told there was no cost and it would be done automatically. After I got home and looked through the owner's manual, I found that was a lie. I was told I would have Sirius XM Radio and NissanConnect for 12 months. They both expired a few months later. I left the dealership with under a half tank of gas after being told they would fill the tank before I took possession of the car. While all of these issues may seem rather small, ultimately they totaled well over $1000 in additional expenses when combined. They were supposed to have had the state safety check done to cover the next 12 months. It expired a few months after I purchased the car. They charged me for two years of licensing and I was later told by DMV that Sheehy had given me expired plates. I had to pay a second time to get new license plates. I was lucky I didn't get pulled over during that time or I would have had to pay a fine for expired plates on top of everything else. A few months after my purchase, Sheehy sent a check for a little over $8 with no explanation. They sent it to the wrong address so I didn't get it until months later, after it could no longer be cashed. The check amounted to a SMALL fraction of what I was owed. For weeks after I purchased the car, I kept getting phone calls saying they needed me to send pictures of the mileage on the odometer because they hadn't recorded it and they needed other information on the car. I was out of state at the time so could not respond to their repeated requests for information to cover their incompetence. The messages they left were always vague and non-specific. When I finally did speak with a representative, I was 2000 miles away from the car and unable to provide the documentation they neglected to record. I absolutely would not go back to this dealership, if they were the last one on earth. I doubt i'll be buying another Nissan.

Mr.Ahmed who works in the service department at Safford - cc38cc

Mr.Ahmed who works in the service department at Safford Brown's Nissan in Fairfax Va. took care of me very well on 5/24/24 when I took my car there for an oil change. I purchased my car from there about a year ago. Mr. Ahmed went beyond what was neccesar to make sure I was a satisfied customer. He was fantastic and I would recommend anyone to use there service dept. and/or purchase a vehicle. Derek.

Only Place I will Buy a Car - TJ Oliver

Last year I bought my Toyota and my granddaughter bought a Nissan from you guys! Our sales person is Rhonda Booth and we could not be more pleased. 2 great cars from a great sales person keep it up Rhonda!

When looking for a new car - I was lucky to work with - AlyssaRenee

When looking for a new car - I was lucky to work with Elden at Classic Nissan Williamsburg. He was knowledgeable and worked with me with every question I had, small or big! He made the process as personable as possible. Sometimes buying a car can be overwhelming, sometimes feeling as though you are just a "sale"... not this time! If I or anyone I know is ever looking for a car, I will make sure to point them to Classic Nissan Williamsburg and Elden!

I’m very satisfied with my vehicle purchase, My Sales Man - margaretpage28

I’m very satisfied with my vehicle purchase, My Sales Man Leroy Harper went above and beyond to meet my needs, I suggest anyone looking to purchase a vehicle please take my word and go see Leroy Harper tell him I recommend you to him, A Great sales man

This place is great to visit! - Dalton123

This place is great to visit!! Best car buying experience!! Try them out because they are awesome!