933 Virginia Used Car Dealers

I purchased a Honda Element just 3 weeks ago. When I... - Tia Shrewsbury

I purchased a Honda Element just 3 weeks ago. When I drove it, I noticed a chip in the windshield so I pointed it out to Clay, the salesman who was nice at the time and said he would have it taken care of and fixed for me. My dad and I made sure of this before I purchased it. Clay got in touch with me and made an appt to have it fixed. I drove 2 hours to come back to town to have it fixed for him to have it for almost 5 hours which I then called to check about it,which he then tells me that the polyurethane couldn't get inside of the hole and that the only other option would be to replace it and he said but he couldn't do that. My dad got on the phone with him and told him he had said he would have it fixed whether it be fixing it or having it replaced and Clay just said he couldn't do anything about it. We told him I would be reporting him to the Better Business Bureau and he was a smarty and says ok. Basically I feel like he got his sale so what else does he have to do after lying to my face. I am NOT happy about this.

we bought 2004 Dodge Durango on 2/17/20- oil leak, take... - Jane

we bought 2004 Dodge Durango on 2/17/20- oil leak, take back to them, took them more than week to fixed. my husband have to call them so many time, never recommend this dealer. Bad service.

Bought a lifted z71 diesel truck front bumper had some - School bus 111

Bought a lifted z71 diesel truck front bumper had some paint coming off of it the told me at the time of purchase they would take care of it it’s been almost a month now and nothing they won’t even respond to my text buyer beware they say one thing to get you to purchase and after that forget all about you would never purchase another vehicle from them

They were very efficient and accomodating. The follow up... - daziner64

They were very efficient and accomodating. The follow up after the sales has been thorough.

I found my dream truck at Titans Motors Inc. - Denise D

I found my dream truck at Titans Motors Inc. I came all the way from Dallas to get this truck, and it was worth every mile! Enayt was incredible to work with. He made the entire car-buying process so simple. He truly went above and beyond to make sure I felt welcome and taken care of. I highly recommend Titans Motors if you're looking for a great used car. They have an incredible inventory, and everyone treats you like family. You definitely want to check them out if you're looking for your next car. - Denise D.

What I have to say have already been said in previous... - kevinubsanders

What I have to say have already been said in previous reviews. Liars, they have ppl call you, tell you you're approved for $20,000+, get you there and come up with something else. Sad things is Chris gave me the feeling that he already knew what was going on. People been complaining about the same thing with this dealership. How much more proof is needed to see there's some shady stuff going on? What's even sadder, there is at lease one review where a guy experienced the exact same thing as I have. The only thing different is the approval amount and what he had to pay. These ppl are liars and should be closed.

ADVISE!!! If you don’t have knowledge of buying used cars... - Why Lord

ADVISE!!! If you don’t have knowledge of buying used cars PLEASE DO NOT ATTEMPT TO TALK TO THESE PREDATORS! You’re welcome and thankyou

Stands behind his word - hfp6d8800

I bought a car last year since they are a preferred dealer with my credit union. If you have an issue, they stand by what they promise. I bought my car as is/no warranty and they still fixed 2 repairs needed at no cost. They treat me like family when I walk in the door. I am a single mom of 3 children so it means a lot to know that I'm being taken care of and can get down the road in a reliable vehicle.

AVOID THIS PLACE - Fraud victim

Got ripped off here. Big time. Took my check, cashed it, took $$ for car delivery, and I've seen or heard nothing since. Now won't answer calls and i live outside area. xxxx!

From start to finish, my experience was amazing! - iankhan

From start to finish, my experience was amazing! I was not expecting such a beautiful and clean dealership. Everyone was super polite, positive, and happy. Thank you Clint for getting me in the door and showing me the vehicle. Thank you Dominique for being my Finance Manager and exceeding my expectations. He made me feel like my voice was being heard the entire time. Lastly, big thanks to Akbar for helping me set up the Bluetooth and the Jeep App. All 3 of these employees were essential to my purchase. Thank you, team! I love my new manual 2024 Jeep Wrangler Sport S V6 in Earl Grey!

Very good experience wood recommend to anyone who is - artism472

Very good experience wood recommend to anyone who is interested in baying a car very professional

What absolutely great people! - Cat

What absolutely great people! Everyone I met was friendly, HONEST, knowledgeable, quick and down to earth! They totally worked with us and made the experience totally painless which has never been the case for me when buying a vehicle. Won't ever go anywhere else!! ❤️

Great deal - mik holdorf

I went to Auto Liberty on the coldest day after new year. I was greeted by Sammy . He took me right to the 3 car choices. I decided to buy one of them. He was very patient with my questions and he was very knowledgeable of these vehicles. I bought a 2010 Honda Accord. It is a fun car to drive/ nice size for parking and great for mileage. It took a little longer than I expected to process the loan approval, then all the paperwork before I was done and could drive home. Finance Manager and everyone at the dealership were very nice! I could not be any happier with their service and I would not hesitate to recommend Auto Liberty and Sammy to anyone looking to buy a good car.

Beware! - Single mother taken advantage of!

Beware! Crooks. Stole from a single mom with two kids. Do not go there. Beware they just keep changing the name! Bought a car for 9k brought it to the dealer to get looked over because the dash lit up like a Christmas tree after 1 day. It needs over 11k in work to be roadworthy. Tires, upper and lower control arms,rear control arms, tires, timing chain, water pump, gaskets oil sensor and some other stuff I’m forgetting. It’s a mechanical basket case. It’s essentially mechanically totaled. The question is not “if they will rob you” but for how much. 1447 S military highway Chesapeake VA 23325 is the address. Don’t be fooled by the new name

The owner is very rude doesn’t know how to talk on the... - Anawabi11

The owner is very rude doesn’t know how to talk on the phone. Let’s see how long his business lasts with that kind of customer service. I will never buy a car from here nor will I refer anyone I know.

Very nice, quick results - Robert

We were looking for a truck. We looked online first and liked a few. Drove down, they didn't have the truck that we seen online but they had others. We looked at a few. Test drove it. Talked about numbers and left an hour later. We also traded a car in to them. It was a very nice experience overall.

They did a great job , no complaints, just keep it up - berthamarc2974

They did a great job , no complaints, just keep it up thank you for everything..

Despicable - FREETOWN LEONE

THIS IS A WARNING!! PLEASE DO NOT BUY A CAR FROM THIS COMPANY. THE OWNER`S NAME IS MUSA AND HE`S A FRAUD. HIM AND THE FINANCE COMPANIES ARE FRAUDS. FINANCE COMPANIES KNOWS THAT HE SELLS xxxx CARS BUT OFFERS TO LEASE IT ANYWAY BECAUSE YOU HAVE TO PAY THEM NO MATTER WHAT. HE PREYS ON PEOPLE THAT DONT KNOW MUCH ABOUT CARS. I never done this before but what this dealership done to is ridiculous, pathetic etc. The owner`s name is Musa Nazary. He`ll come off as nice guy at first but an asshloe at heart. He based his business on purchasing bad cars at auction that looks good on the outside but bad on the inside(Literally). I bought a car from him in April via a financed company. The had some detectable minor defects and the deal was he would fixed them if I bought the car. I did not trust his word so I made him signed that he`ll fixed the issues but he did not. In fact, he made it worst. His mechanics are the worst. So I bought a car from him in the mid of April of 2016 and in the first week of June the car totalled. I took it to my mechanic and he told me that the car had a huge hole in the engine. My car was making a weird noise after he claimed his mechanics fixed it (which they didnt) Everytime I tried to get hold of him, he never respond. After I bought a 2006 Mazda 6 from him, the following week I took it to his mechanics to fixed the problem they made it worst. As soon as I left his lot the car kept making a weird noise. I called his assistant(useless girl) and report the issue to her and it seems like she knew that the car a bad from the beginning. I told her I was going back the next week to fix the noise and the other issues he promised to fixed. The next week I went there, he fired the mechanic that fixed my car telling me that he has an attitude problem and never on time and not good at his job etc. This was the first time I started to hard trust issues with him. He told me to come back the following week. I went there and he said he hired the guy he fired because he cant find another person to replace him. This was shocking to me so I told him that I`ll wait for the other mechanic to work on my car instead of that guy. The other mechanic told me that the nosie occured because the guy he fired and re-hired did not placed the parts he took out of my engine, when I asked him if its a big issue that needs to be taken care off, he assured me that its no big deal and I can take the care back nextweek because he`s booked for that day. The following I`m supposed to take the car to him it shut down on me on the interstate.

I live in Tulsa Oklahoma and found the perfect car... - Capt H

I live in Tulsa Oklahoma and found the perfect car through USAA at Koons Outlet in Virginia on Friday during my lunch break. Asked for info and Kori immediately got me all the info and then some. Flew to Virginia Saturday, walked into dealership at 5pm and walked out with everything done by 6:30PM. They replaced a tire at no cost and Joe was great with getting the paperwork done fast. Transparent pricing, professional staff and went the extra mile to quickly solve the few small issues that happened. Now I just have to drive my new car 12 hours home!

No hassle, vey expeditious, no pressure, very - Pabloroldanmodrak

No hassle, vey expeditious, no pressure, very accommodating, good customer service, I would recommend to anybody.

Awful customer service. Had to call multiple times to get... - shelle711

Awful customer service. Had to call multiple times to get assistance with my car warranty. As to date, my car has been with them 5 days and I ask that I be kept in the loop of the service. To which I am not ( unless I call). Constant voicemails and hold times. Just terrible customer service

Best Experience - XLEHighlander

Thank you for a great deal. The salesman was very professional and there was no pressure to buy. My experience was great. The Manager provided excellent service. He was very helpful. Ronald

The service was great, no pressure, they work hard to - Syd

The service was great, no pressure, they work hard to help you find what you're looking for. Greg and Merk make a good team 👏🏿

Excellent car buying experience - Suzanne

Walter was terrific. He worked patently with us and provided all the information quickly and accurately. The car was exactly as described and he made an out of state transaction easy.

Bought a vehicle from this place last year and it was the... - Nurse90

Bought a vehicle from this place last year and it was the worst mistake. The car has had nothing but trouble and never got any resolution. At first they tried to “fix” the problem which only included holding the vehicle for two months and have no work completed. I have been dealing with nonstop issues and paying for repairs since the purchase. Recently was told it appears the vehicle might have even been submerged in water at some point. As a mother who bought this vehicle, I’m disgusted. I was lied to, scammed and disrespected on all levels by this place.

They really work with me . - Kasman

They really work with me .Very professional and staff was very nice tyvm love my car good prices

WORSE EXPERIENCE EVER!! - Marla AV

WORSE EXPERIENCE EVER!! They offered a Ford Truck F-350 on car guru for $23515 on 03/8/18, next day was $26915, I talked to a sales rep on Friday 3/9/18 and told her I want it to make offer of $22000 for the vehicle based on the first price ($23515), sales lady even got me her cell number and we text back and forth the whole afternoon, she mentioned my offer to owner and I was told he will take it so I made an appointment for yesterday 03/10/18 and drove two hours away to get truck. Once at the dealer I deal with her and another sales rep Erick who had more experience, I told them I was willing to put $7000 down payment if the price was in fact $22000, I ask for warranty policy too and was told several times that price was negotiable and we will deal with warranty, and car minor details later on because the most important thing was get approved for credit. Max the manager told us he will do anything to make it work, that he used around 50 banks for car loans, after a long time waiting finally Max came back with a result saying we were approved for the truck but the bank charge him $2000 to loan the money (xxx), meaning the final price for the truck was $26915 plus $2000 bank fee plus taxes and other fess equal over $30k PLUS interest. I was frustrated and told him about the price on car guru a couple of day ago for $23515 which he replied it was not possible and probably a mistake on their side. How can that be a mistake when I called the dealer and text back with the rep who told me the owner was willing to take my offer. I just checked the truck on car guru today and now the dealer removed the price. Also be aware that when you tried to go into their website you get a page that reads Server Error in/application, so there is no way contact dealer or look at inventory that way unless you call them. I think they are used to dealing with people with bad credit problems and that's why maybe some of them don't realized a dealer should not charge a $2000 fee just to allow you to borrow money from a bank, That's why you paid interest. I did read a lot of bad reviews and now I totally understand the reason. DON'T EVEN WASTE YOUR TIME AND MONEY, go somewhere else where they can honor an offer and will not try taking advantage of you!!

Absolutely a wonderful experience. - Sherry

Absolutely a wonderful experience. All of the staff were very efficient & helpful during my entire transaction. A pleasure to have a great car buying experience.

2011 Mazda3 - Alexcd

As soon as I entered the dealership I was greeted by some very friendly sales associates. I chose a car that was a little out of my price range and they helped me get financed at an extremely low rate so I could afford payments. The car was 3000 less than kbb value..a phenomenal deal. We heard a little sound from one of the tires and brought it back the next day so they replaced all four and gave me an alignment free of charge. They were amazing in all aspects and I would definitely go back.

HORRIBLE - Norman32

Purchased a 2003 Mercedes Benz c-240 from Select Imports in 2530 Airline Blvd. Portsmouth 23701. Which I will never, never go back there or deal with Sharon and Sheryl Coutinho. The call broke down after a week of driving it. When I called the dealer they acted like they didn't know me. Sharon, told me to take it to a mechanic and us my warranty. When I did and the warranty didn't cover the item, she told me to pay for it and send her the receipt and the company would reimburse me. That was a lie! Sharon then told me that I should have took the car back to Select and since I didn't do that they were not going to give me my money back. HORRIBLE CUSTOMER SERVICE! BAD CARS!