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Dick Hannah Chrysler Jeep - Vancouver, WA

On 11/16/2009 7:06:18 PM pgquinn wrote:
On Saturday, the 14th of November, I and a friend of mine were on our way to Union Washington from Albany, Oregon. Upon exiting the freeway just north of Vancouver, at the Gee Creek rest area, the water pump on my 2003,350 Dodge Ram diesal, went out. My truck was towed to Dick Hannah's on Auto Mall Drive. I had called my wife, in Albany, Oregon, to come pick us up, expecting to have to leave the truck over the weekend, and pick it up on Monday or Tuesday. Because of the delay of the tow truck, my wife was waiting at the dealership when we arrived with the tow truck. From the moment I approached Mark Peterson, in the service department, I knew that I was going to receive good Service, just from the way he greeted me. Boy was I wrong!!! I RECEIVED OUTSTANDING SERVICE FROM THEM!!!! Mark's personal attention, and concern was beyond belief. He had a lot of the paperwork started, from information my wife had given him prior to our arrival, and gave me an estimate that if the price went over, he would call me, and if not, they would just fix it. He then told me that if I wanted to wait around for a while, he would be able to let me know. (This was at 3:30 in the afternoon on SATURDAY) I, my wife and my friend went to a local restraunt and got a bite to eat, and returned to the dealership about an hour later. Upon our return, my truck was sitting in front of the dealership, (not were we had dropped it off) and my thoughts turned to the bad case senario. I entered the service department, and when Mark saw me, he greated me with "Patrick, hi, it's all done and," at this point, I interupted him with an astonished statement of "it's finished?" and he smiled and said, "yes, and the good news is that it was covered under the power train warranty, so your deductable is only $100.00." THIS, BOYS AND GIRLS IS HONESTY BEYOND REPROACH!!!!. I would not have even thought the water pump would be covered under any warranty had they not told me. Anyway, long story short, MY TRUCK WAS FIXED IN LESS THAN AN HOUR AFTER ARRIVAL AT DICK HANNAH'S. This is serveice above and beyond. Thanks Mark for making it a win, win, experience you get A++++++'s. Would I recommend Dick Hannah's to my friends? Without reservation!!!! In fact, my wife and I will be looking for a replacement for her car come January. And, mileage be darned, we will start our search at Dick Hannah's in Vancouver. I truly believe this is a auto dealership that I can trust, and that I will be made to feel like I am their only customer. That's is Grade A American Service. To Dick Hannah's I give a A++++++++ and more rating.

1SG Patrick J. Quinn
U.S. Army, Retired

Dick Hannah Chrysler Jeep - Vancouver, WA

On 10/17/2009 4:21:00 PM u8racing wrote:
Very helpful, they try hard to take care of their customers needs. Brad is great and has good communication, keeps you updated and explains the repair process well. If the service dept cant get the problem fixed in reasonable amount of time,they will set up a rental or shuttle you home.