4 Washington Lexus Dealers

Out of all the Lexus Dealerships that I have purchased - Jeff

Out of all the Lexus Dealerships that I have purchased and utilized service from across the country, Lexus of Seattle is one of the top. Great sales associates and top notch service consultants. Thank you Kevin Hansen for facilitating a wonderful purchase experience this week

Booked service apt for a failed spring in my center - Carinagipson

Booked service apt for a failed spring in my center console and failure of auto dimming in my rear view mirror. Upon arrival had to wait ~30 minuets after my apt to speak with an associate. After explaining the defective spring (and without being able to show the console defect), I was asked condescendingly if I shut the console with anything too big and reminded multiple times that warranty repairs don’t cover personal damage to the vehicle. I was then was told I have to pre-auth a $250 service fee … if they determined if an animal were to have chewed wires connected to the mirror, or anything else I loose the $250 diagnostic fee. Very disappointing the barriers that are set up to receive simple diagnosis if failed parts are covered by the Basic/B2B warranty. Do not waste your time at this dealer.

I purchased a 2016 Toyota Sequoia from the dealership. - Carl

I purchased a 2016 Toyota Sequoia from the dealership. From beginning to end, it was a smooth business transaction. I had an 8 hour drive to get to Spokane and my salesperson, Cynthia Novotny, went out of her way to make me feel welcome and comfortable as we finalized the details of the sale. I received a call from Cynthia, the day after the purchase, just to make sure I had gotten home ok and that the car met my expectations. When I met with Tyler Petit, the financial director, he was friendly and courteous as we worked through the financial process. He made recommendations for extended coverage that made sense. I never felt pressured to purchase any of the packages that were offered. Overall, this has been one of the best buying experiences I've had in a very long time.