4 Washington Lexus Dealers

Out of all the Lexus Dealerships that I have purchased - Jeff

Out of all the Lexus Dealerships that I have purchased and utilized service from across the country, Lexus of Seattle is one of the top. Great sales associates and top notch service consultants. Thank you Kevin Hansen for facilitating a wonderful purchase experience this week

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Nick dang sold me my lc500 he went all out to make sure I - Mitch

Nick dang sold me my lc500 he went all out to make sure I got the loaded one performance pkg he explained that to me I had no clue about the performance pkg he said you have to get that all options lc500 boy was he right!!!! Wow Alcantara every where

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I was charged approximately $1,000 for a ceramic coating - freneauwang

I was charged approximately $1,000 for a ceramic coating at the time of leasing my vehicle. This charge was not optional and could not be removed. Within a short period of ownership, it became clear that the ceramic coating was either not applied or not applied properly. Water was no longer beading on the car, despite ceramic coatings being marketed to last multiple years. When I raised this concern, I was initially told it could be due to weather or external factors, which does not align with how ceramic coatings are supposed to function. What followed was weeks of being redirected between sales, service, and finance. I received inconsistent explanations, long delays, and was repeatedly told that manager approval was required, with no clear ownership, resolution, or timeline. At one point, I was even told I might need to pay again for a service I had already been charged for. This should have been a straightforward fix with a simple approval. Instead, it became unnecessarily time-consuming and frustrating. My salesperson was cool though. Management not so much. Was zero follow up on their part. Just left me hangin. This experience has unfortunately affected my confidence in returning as a customer.

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I purchased a 2016 Toyota Sequoia from the dealership. - Carl

I purchased a 2016 Toyota Sequoia from the dealership. From beginning to end, it was a smooth business transaction. I had an 8 hour drive to get to Spokane and my salesperson, Cynthia Novotny, went out of her way to make me feel welcome and comfortable as we finalized the details of the sale. I received a call from Cynthia, the day after the purchase, just to make sure I had gotten home ok and that the car met my expectations. When I met with Tyler Petit, the financial director, he was friendly and courteous as we worked through the financial process. He made recommendations for extended coverage that made sense. I never felt pressured to purchase any of the packages that were offered. Overall, this has been one of the best buying experiences I've had in a very long time.

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