Reason for Visit: Sales
I recommend this dealer: No
My Review of Lexus of Seattle:
I went to this dealership to test drive an RX 350.
I called in the morning to arrange a time with Jennifer and left her a message, and she never returned my phone call. When I called back, she sounded annoyed and said that they would just have one of the salesman help me. I then arrived and asked for her and she did not come to greet me and the first salesman to approach me was the one that ended up helping me.
He was helpful but standoffish and was directive and not engaging. I felt as though I was judged as my friend and I, both professional business people in our mid-30's, and appear younger than our age, arrived wearing our saturday clothes - casual & in blue jeans.
When it came to pricing, prior to my visit I had been told I would be offered $500 over invoice. The price quoted during my visit was actually 2,000 over invoice compared to the KBB invoice price. I also discussed trading in my Honda Accord, which they only offered me $5500 for (Low KBB value for fair condition is $8700. It is in excellent condition, which equates to a KBB value of $10,600)
I was prepared to pay cash for this car, regardless of the trade in.
Overall, from a customer service standpoint, it did not appear that this dealership wanted my business, and as a result they will not get my business.
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