Washington Mercedes-Benz Dealers

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Phil Smart - Seattle, WA

On 6/15/2009 5:33:56 PM madbenzman wrote:
The referred me to someone who was selling a used 420 SE, and buying something new. I made an appointment for a buyer's inspection at the shop on Pike Street, where I had taken previous MB's thank I had owned.

When I called the owner to meet me there, she freaked, and then I got a call from the Service Manager at their airport way shop to bring it there instead.

They did the inspection, which left me with more questions than answers (like x-needs to be fixed, but we need more time ($$$$) to diagnose.

When I came to pick up the car, they had already given the report to the seller without my knowledge. They also REFUSED To give me any info. about the car, even though they had serviced it.

When I called the owner, to negotiate, he said that he would not, and when I said that I had basically paid for a free diagnosis for his car, he said "yup".

When I called Phill Smart to complain, they said that since the other people owned the car, they were allowed to see all the info., but that I was not able to see the history.

No other dealer does this... EVER.

Barrier Mercedes-Benz - Bellevue, WA

On 7/3/2008 3:39:23 PM clk320 wrote:
Barrier is a high priced flashy place to have your car worked on. But if you don't mind paying for it, it is generally a great place to do business. I have had my car serviced there a number of times and have had some mixed results but overall good experiences. There are a lot of perks like good coffee, shuttle service (they love taking you to Bell Square), umbrellas when it rains, etc. The only bad things I have to say is that sometimes the reps can be a little snobby (but 98% of the time they are incredibly nice and professional) and the service isn't always perfect. One time that I had my car serviced there they suggested that I get new brake pads, I said okay and they installed new pads. The next day my "service brakes immediately" light went off so I called Barrier. Obviously I was a bit upset but they took care of it immediately, for free and even did some extra work for free that they had quoted me would cost $350. Service techs make mistakes but atleast Barrier went above and beyond to fix it. My best experience there was when I had a head light go out. I pulled into the covered service area and the service guy ran off as he saw me coming. I was getting upset that he took off as I pulled in, but then he came running back with a light bulb in hand. He asked me to pop the hood, I did and he swapped the bulbs. I pulled out my wallet and asked him what I owed and he said "Free of charge sir. Have a nice day". He had made my day nice. I certainly don't expect to have the little things taken care of for free regularly but it really made me happy that I do business with them. I'm only 26 years old and respect isn't always easy to come by. I can't vouch for every person that works there but I can say that almost everyone I have dealt with was determined to provide good customer service. And about the shuttle, they have taken me to numerous places around Bellevue and either I call them for a ride when I want or they call me when my car is ready, my choice.