23 Washington Subaru Dealers

Debbie Phillips was a dream to work with. - bross7

Debbie Phillips was a dream to work with. I had a short timeline as my car was totaled in a crash. She helped me every day leading up to the sale. I was stuck on getting another 3.6 Outback and that didn't work out. Debbie was the essence of patience with me. I ended up with a beautiful 2020 Outback with only 37k miles it's like new and I love it. I cannot say enough about Debbie and the whole crew at Carter Subaru.

just bought a used Subaru and very happy with the - tom

just bought a used Subaru and very happy with the experience. Salesman was very knowledgeable about the different models available and the trim options/levels. It was a nice no pressure sales approach unlike some of the other dealers I visited.

Knows how to treat a customer. - Hollis Courtwright

Knows how to treat a customer. Would recommend this honest guy! Thanks Steve for your service.

Great experience. - Laz10607

Great experience. Car broke down & was towed to the dealership. They quickly diagnosed the problem and ordered the parts (covered under warranty). I wiuld highly recommend this dealership for my service needs!

We had a great purchase experience at Subaru of Auburn! - Ryan K

We had a great purchase experience at Subaru of Auburn! Tim T, Internet Sales Manager, was very communicative from the point of my online inquiry and was willing to negotiate the vehicle price before making the 2 hours drive to check it out. We scheduled an appointment and met Tim a few days later. His approach made us feel very relaxed and comfortable. There was no pressure and he was very accommodating. The rest of the staff at the dealership were very friendly and hospitable even offering snacks to our 5 year old. Even after pre negotiating the price of the vehicle, they were willing to work to cover the cost of a glass replacement as well. They kept their promises and replaced the glass as well as fueling up the car after missing that pre delivery the day of purchase. Overall we had a great experience! Two take aways for the future that could have made it exceptional: 1. Time between finalizing the agreement and getting into the finance office was a bit long, especially with a young child. 2. We had difficulty communicating with the service department to schedule the glass replacement due to staffing challenges. Regardless of those two things, I believe 5 stars is warranted and I would recommend them, as well as Tim, in the future. Thanks for a great experience!

I have been coming to this dealership for last 3 cars and - p.omaley

I have been coming to this dealership for last 3 cars and routine care. I have always been treated with respect and never had a problem with scheduling ongoing care of car or having any questions I may have answered.

Clean, bright, well maintained dealership. - toddc42

Clean, bright, well maintained dealership. Easy in out, under 4-hrs. Looking forward to the oil changes however need to wait until 5k miles.

Great buying experience. - ttbassett76

Great buying experience. The sales and finance people are very helpful. Great place to buy a car.

Jared was extremely helpful in getting me into my Outback - hender.son

Jared was extremely helpful in getting me into my Outback within the price point that I needed to be at. His explanation of terms was clear, easy to understand and lacked xx which was greatly appreciated. Truly thankful for the support he and the rest of the team provided throughout this process. 10/10 would recommend.

I am on my 3rd car from this dealer and my experience - mr.nickzander

I am on my 3rd car from this dealer and my experience with them has been great. I worked with Kim on my 1st and this last time I worked with Leon. He did a great job and got me what I wanted. I also found a friend and Subaru fan Matt works there too. Moving forward these 2 are the guys to buy from.

Excellent service. - ARiel

Excellent service. This is my 3rd new car from Dewey Griffin Subaru just because. Each car was perfect but I like to change the color or style. It might be frivolous but I was treated so well and fair that I just could not help myself. Subaru is the best. I have purchased from other brands and not satisfied so very happy I found Subaru.

Koenig Subaru was local to me and the first dealership I - skygypsy

Koenig Subaru was local to me and the first dealership I visited, although I'd talked with others online. By the time I visited, I knew what I was looking for. It was a pretty easy transaction because I was not leasing or financing and was firm in what I wanted and what I could afford. Since I ordered the car vs. choosing from existing inventory, it took 3 months to arrive. Robert, my salesperson, was good about answering my requests for updates and tracking the car's arrival. He did ask if I could come in and prepay so the car could be marked as sold in the month of January (vs. early February), but I said "no" and that was that. When the car did come in, Robert was off, so Nadean did the handoff. She was great too, but in that case, it sounds like their policy is then to split the commission, and I'm not sure that's fair, since Robert pitched the sale and worked with me for 3 months, but that's between them. I don't entirely understand the world of car sales. It's shrouded in mystery and can come off as sleazy, but I didn't have that vibe off Koenig. They didn't keep me sitting there for hours while they talked to the lurking figure in the glass-walled office. But, if I'd needed to finance, I probably would have bought online to save myself time. The key is doing the research, knowing what you want and holding firm. My partner did come very close to buying an Outback Wilderness, and I offered to buy his 5yr old Outback if he wanted to splurge, but he restrained himself and so I bought my new CrossTrek. It was a great experience, and I look forward to having my service done there.

DB was awesome to work with, very knowledgeable and - Jwblizz

DB was awesome to work with, very knowledgeable and personable! Great car, great price, and fast!

I had my car fixed just recently and everything hung - Chris

I had my car fixed just recently and everything hung seems to be great until I drive my car to work from Arlington, WA ti Conway, WA. My car overheaded and found that my car evenly low coolant (write below low). I asked to talked to a service agent and was unable to connect me with anyone for 5 hours. I asked the reception Megan to let me chat with the Manager and she refused. I eventually had to call Sales Department connect me with a service agent which they did. I finally got ti speak with Pete and answered my questions and concerns, This was an extremely bad experience and could have been fixed swiftly but instead received nothing but childish games. Please fix this.

Service was prompt & friendly and performed in a timely - kowbel

Service was prompt & friendly and performed in a timely manner. I appreciated the Multipoint inspection & wheel torque.

Please read if you are taking your car in for a service - Cody white

Please read if you are taking your car in for a service other than a basic oil change! I got into an accident during the snow storm and took my Subaru to this Subaru dealership for diagnostic testing to see what needs to be replaced— long story short I paid over $200 for the diagnostic test and then due to insurance reasons had to take my car to another shop. Then same day I got a call from the new shop showing me all the damages Subaru missed over 3k extra damages that were easy to spot when the car was on the car lift. Needless to say save your time and money go to a shop with more experience technicians….

Great service - MJD88KEYS

We've always been treated well at Stewart Subaru. Here's an example of good service - Katie H had to make a new receipt after some adjustments were made. I usually get a coupon for a car wash - well there wasn't one, no big deal. A few days later a coupon for the free car wash came in the mail. Awesome!

I loved our salesperson Hung Gaip! - joblackrn

I loved our salesperson Hung Gaip! He went above and beyond to make sure I was satisfied with my purchase and also helped to navigate My Subaru. Wonderful man as was the finance man, Mr. Montgomery!! Will send my family to this dealership if they need a car.

Dishonest, caught in the act. - hillguy2600

Dishonest, caught in the act. I bought a service agreement when I purchased my new Subaru. When I brought it here for 30k service they wanted to charge me separately for the differential fluid change. I called the Security Service Center for Subaru to verify coverage and they told me that it IS included. They were going to charge me and then charge the Service Plan for reimbursement. They also did not top off my fluids, left a cap off the tires, mounted the tires wrong side out and two of the tires leaked after they changed them out.

Rarely answer phone and do not call back when they say - FRUS

Rarely answer phone and do not call back when they say they will. I no longer go here for service. All scheduling has to be done online and they will not try to fit you in if an emergency need.

I stopped by Dewey Griffith today to get a car wash for - bugletspapa

I stopped by Dewey Griffith today to get a car wash for my Outback as I have for almost 4 years. I have had my Outback serviced here since I got it and have been satisfied with the service. I was shocked when I was told that since I didn't buy my Subaru here, no car wash allowed. I have spent multiple thousands on service over the years but I guess that counts for nothing. This doesn't encourage me to recommend this dealership to any more of my friends and family ( I have recommended at least 2 buyers in 4 years ). It really bothers me that a successful company like this would nit pick a long standing customer and referral source. Oh well, I do have a choice and think I may take my Outback to someone that I feel cares more about me than a simple car wash. See you later. Brad and Kathy Taylor

Great customer service, small town dealership. I had a... - MG14

Great customer service, small town dealership. I had a very personalized experience with a lot of care and thought I got a very fair deal. Cliff is great!