Very good experience at Subaru of Spokane - ParkerJSP
We went into the store just to look at a vehicle. We had heard many good comments about the Subaru and wanted to see it, as driving in snow is not what I will do. We went for a ride up snowy hills, and then on the freeway.. It was extremely bad street conditions on our ride. The Subaru went everywhere with out slipping. We were impressed with the car we tried and ended up buying an Outback the next day.
Pain Free Car Buying Exsperience - Debbie ~ proud Subaru owner
I was in desperate need of a car and I was sure that the dealers would see me as an easy target based on the anxiety ridden "no poker face" face! Based on a friends recommendation, I arrived at Subaru of Puyallup and was promptly greeted by 2 service providers eager to help...even with the Seahawk game playing on every single TV in the showroom. George became the man of the hour for me that day! A more patient man I've yet to meet. What a pleasure to have such a non-stress buying experience. I would definitely tell my friends to visit Subaru of Puyallup ..just like my friend told me.
Subaru Outback - onedrans
The dealer was very responsive to my questions via email and Peter was extremely knowledgeable in-person about all aspects of the car from options included between the different trim levels. The test drive was pleasant and he helped demonstrate all significant features of the car.
A very pleasant helpful experience. - dave
Our neighbors had checked out a few area Subaru dealerships, and picked Peninsula for their 2017 Outback. We don't like to shop around so their effort benefited us as we pursued our desire to get a Subaru to replace our unworthy VW diesel Jetta. It was wonderful to get the purchase wrapped up in three hours or so, and to feel very good about doing it at Peninsula. We would highly recommend to anyone to head off to Bremerton for a Subaru.
Very positive experience - Jyotsna Malla
I used to be a loyal customer of Mike's Scarfs, Auburn but after last bad experience with them, I decided to bring my car in for inspection and oil change to Walkers Subaru Service. Kim gave me a free maintenance and was extremely dedicated and helpful. On my request she guided me to a wonderful sales agent, Diane Baldwin, who explained me few options and listened to my needs. I didn't feel pressured to get a new car and got my space that allowed me the time to make up my mind. I have no regrets getting the new 2017 Subaru Impreza and love love love it. Thank you to Kim and Diane!!
New Customer - jjjr
I was a first time customer at Koenig Subaru and was treated with courtesy and respect. They had the Car I was interested in, matched the best deal I could find on-line (and had the very lowest sales tax rate), gave me a fair trade in, I made the deal! I would recommend them to anyone.
Buying a great car - angela gamache
Michael Kemptner is amazing to work with. He found me the perfect car..i test drove it, checked it all over, loved it and bought it same afternoon. Michael is a pleasure to work with and gives his all to provide the best service EVER!!!
Great - Ajakcr12
We have always bought our Subarus from Cascade... Always great customer service during and after the sale...They always call well after the sale to makesureweare still happy!
Outstanding - Sweet Pea: Brandy
Quick, pleasant, professional, timely. Each time I go to the dealership they treat me and my vehicle with respect. They take care of what needs to be done very quickly, in the timeframe given or faster and I am on my way. There is no heavy sales pitch for more sales or other services and I like that. They don't make fun of the fact that I treat my car as something special, so they carry it over into how they treat Sweet Pea too.
How a New Car Purchase Should Be - JamesKirk
We narrowed our car search down to a couple Subaru models, and then used www.cars101.com to research all the tradeoffs and options. When it came time to secure a specific car, we got quite a range of quotes from Western Washington dealers. Joe Spitz, at Carter Subaru Shoreline, offered a discounted price that was far less than the next lowest quote for the same car. His proposal wasn’t even in the same league as the much higher fixed prices used at some Subaru stores.
We were happy to get the exact package we were seeking, for a model that is in very high demand, while paying a deeply discounted price that made a joke of the “true” car values listed by the various car buying websites.
Our sales consultant, Joe Spitz, impressed me as the kind of guy who eats, sleeps, and loves the Subaru brand. I have pretty high expectations when I’m about to be parting with a lot of money. Joe not only exceeded all my expectations, but he also significantly lessened the amount of money I had to part with :)! His candid and thorough response to my questions, and his use of just the right amount of humor, made the buying process downright enjoyable. He has really earned my respect.
I see other glowing online comments about the guy. This would normally be a disincentive for me to post yet another accolade for his virtual refrigerator door. But, fair is fair, When someone really gets it right, he or she deserves at least as much notoriety as a looser who's earned every flaming arrow he or she has ever received on the web. I'd much rather write a positive review - when that rare, praiseworthy instance occurs.
Without reservation or prompting, I’d suggest that anyone in the market for a Subaru “Goe see Joe.” Joe Spitz, at Carter Subaru in Shoreline.
Love my Subaru - Driver
Going to Dewey Griffin to buy a car was a great decision. I have recommended them to a good friend that was looking for a new car, and they bought their car there also. No pressure , no games, just friendly salesman and easy financing. I love the free car washes I will always buy there!!
Terrible service - angrymt
Overcharged for diagnostics and battery replacement when the problem was the alternator. Woman in the service department was extremely rude and unhelpful. I suggest she find a different job.
Lupe....was awesome!! - Robert Heckard
Excellent service, great salesman to work with. No pressure, overall great experience. Highly recommend him for anyone! Good to know there are dealerships out there that honestly care :)
FANTASTIC CUSTOMER SERVICE from the Service department. - Picolitre
We bought our 2009 Outback from Eastside new. We were very happy with the process. I was driving back through Seattle and stopped in to get it serviced. Had some brake repair done and they checked everything. They told me that the head gaskets needed repair but they couldn't do the job because it would take too long to get the part and I needed to leave that day. They mentioned I should get it done in the next few months as it was important. When I returned to Canada I called the dealership and booked an appt. Had the work done and then the trouble began. The car started doing strange things, lagging when I'm accelerating, and huge puff of smoke coming out the back upon start up. I called the Canadian dealership back after a week because these problems had continued and now the engine light was on. In the mean time, I get a standard follow up letter from Eastside asking how my vehicle is running and I reply with the story so far. 2 minutes later I get a call from the service manager Ken who asks me what is going on. Well to make a long story short, we have been battling with Subaru USA, Subaru Canada and the dealership up here to come to some sort of equitable resolution and Ken from Eastside has been in contact with us daily. His help has been incredible. I have been truly amazed by his willingness to keep helping us out when it was not his dealership that created the problem in the first place. Where we were being stonewalled by the Canadian Dealership it was nice to know we had someone supporting us and giving us helpful information. I am only sad that we are too far to regularly have our vehicle serviced here. Eastside Service Rocks.
The Best Staff - Ginger
We couldn't be happier with the car, and the staff. Everyone in the dealership was up beat, and all our questions were answered with knowledge of the vehicle. Would recommend the dealership in a heart beat.
Excellent Service-Family Feel - Cheryl Mortenson
We had a lovely experience. Wasn't sure what I really wanted, but Grant let me drive different cars until I figured it out. Absolutely love my new Subaru. Smooth process and Autonation worked with me so I could keep the payment in my budget. Thanks a million, Cheryl
over looked a simple washer. - BeMoreAware
it is convenient to have an 'express' service. although, mistakes can happen more frequently. an oil change from chaplin's left me with an oil leak a few days later. not a huge puddle, but maybe a 4in square of some orangey-clearish liquid. unsure of why, i took my car to the nearest subaru dealership, at the time, where they were able to let me cut ahead of a few others who were waiting, to have my car looked at. what i had found out was that there were two washers around my car's oil drain plug and that was the cause of the leak. luckily not too much oil leaked out to cause abnormal engine wear. take the time to schedule an appt for your car and not take it to chaplin's.
Good to horrible! - Jyotsna Malla
The quality of service has gone from 2010 good to negative horrible in 2016. My sales guy didn't seem interested aftet he had sold the car to me and the service dept. was horrible. Except for Linda, Doug and Ed in Sales, the service department was HORRIBLE! Very bad communication and training to new employee with whom I had scheduled an appointment for service and reached on time. I was waiting and waiting and after 2 hours had passed they called me to their service desk wanting to know what was to be done. My appointment time was not honored and they didn't seem to care. That is the reason I ran to the sales department and finance to talk to Linda who had helped me previously with my paperwork when I'd bought my car a year ago. She went to Sales manager Ed, who helped me finally sorting out with the service manager. Though these 2 Subaru people helped me, overall it was a very frustrating experience with their service dept. I shouldn't have to go through this after having made an appointment. No one should have to.
rude, they took advantage of my situation. "Feel the Love"? - summer moon
I had purchased a 2011 Subaru when it was less than a year old, and at that time i was talked into paying an additional $2400 for extended warranty. I only had the car for months and i noticed that the sun/moon roof would not always open or close as it should. so i took it in to the dealer, and they said it was jamming and that all they needed to do was shim it so it would not catch. (this was not how the situation should have been fixed, it was unprofessional and ultimately did not work! leading to worse problems). since i live in the north west and it rains a lot, I can go all winter with out ever opening it, but when i started to try to use it again that summer, it started sticking again. I called the dealer, ( I did not go right in because I live on a small island many miles and hours away from the nearest dealer), but i did speak to a service person, who said to just bring it in at my convenience (but that they would need to have it 24hrs, so when I was finally able to find the time to drop it off, rent a car, and kill a whole 2 days. when I returned for the car, I was told that they took it apart and found rust and that the insurance did not cover rust! then they wanted to charge me for there time??? and they said it would be $1500 for a new sunroof! I absolutely could not believe it! if there was any rust it was due to their "quick fix with the shims that never really worked". they would not back down from the fact that the insurance only covers mechanical problems, and not rust, but what they would not hear is that if there was never a mechanical problem then there would not be rust! and if they would have taken the time to fix it right the first time, non of this would have happened.when I was trying to enplane this to the head of the service department, he was very rude and short and unwilling to help in any way! even the clerk at the front desk that heard everything, could not believe it! after I was left to pay her for the" Service???", she told me it just was not right, that i should contact the main Subaru dealership of America to file a complaint!
I was shaking when i left, I had wasted two days off island a bunch of $ on a rental and a place to stay etc.., I was treated disrespectfully, and when talking with the Subaru dealership of America, they also choose to stand behind there dealer, and say that i had let to much time transpire. I am hard working mom of two, and when i choose to make the huge investment in a practically new Subaru, it was a big decision, but I was told about the reliability and the good service, but now i am stuck with a sun roof that i had to seal shut so it would not leak and rune my whole car. I do not have $1500 to trow in to it and i am completely reluctant to ever set foot in a Subaru Dealership again!
I wish i could "feel" the so called love.
Summer m Scriver
I was attended to very quickly and given all the... - wechkin
I was attended to very quickly and given all the information I requested. The haggling over price was courteous and reasonable and I'm content with the outcome. I've been shopping for cars for sixty years and this was by far my best experience.
Subaru of Spokane