New Subaru Impreza - Agray525
I bought a new 2017 Subaru Impreza from Christian Mcfarland. He was great with talking me through the process for a first time buyer. We will return!
Thanks Helmut! - mrsykes
My wife and children finally made the decision to say goodbye to the old Minivan and get a Subaru Outback. We did not want to leave this important event to just anyone. We contacted Helmut Immig because I had the opportunity to work with him many years ago at a different Dealership. I was always impressed by his attentiveness and product knowledge. Helmut went over the top to provide a easy and fun experience. The whole experience was enjoyable. Thanks Helmut! Your the best! Thanks to all the staff for making it a fun event for our family.
Best experience buying a car! - L Sponberg
Paul Van Horn was a pleasure to work with. He had a vast knowledge of the car we were interested in. We appreciated that if he didn't have the answer he checked rather than just telling us something.Paul was very professional. It was a friendly sincere experience without any the usual pressure. He was very considerate of my wife's medical condition. We highly recommend Paul and Cascade Auto Center.
Top Reviewed Specialists At This Dealership
Sales & Leasing Specialist
Quick and easy to work with! - aspenrae1245
My family and I were looking online for a new WRX and we came across Subaru of Spokane. We live a few hours away so my mother called in advance and they had two cars ready to show us when we got there. Steven answered all the questions we needed and even got us a great deal! Overall it was a speedy and pleasant purchase that day.
My experience - Tom123
My experience at renton would be a 4 star visit. The sales associate was friendly, they stayed late to make sure i got the purchase i wanted. My car is beautiful and i love it.
There are just a few points that i feel could be improved. And its based on the sterotype of buying a used car. How good am i at bargaining. Do i have a good enough eye to see the flaws in my purchase? These points are alwats intimidating for first time buyers like me. I would like to see a report on the car that tge dealership has done on the vehicle to see what percentage the breaks the tires when they need to be replaced. Give me the best price that you can actually give me don't sit there and have to make me have to go back and forth with you to try to get a better price. Make it so I feel that you are giving me the best price that you want me to have the vehicle. I don't want to have to bargain with you. I want to feel that you are giving me the best options not how good I am at viewing car. With these states I believe you will get a 5 Star viewing and have multiple returning customers. Break the stereotype being the best used car dealership. Thank you again for the purchase that's why I gave you a four Star viewing.
Erik Lelevier is a pro! - Lean n 316
We bought 3 cars from him in a four year span and he was kind enough to buy one back when we didn't have a need for it. Always a pleasure to deal with.
New Customer - jjjr
I was a first time customer at Koenig Subaru and was treated with courtesy and respect. They had the Car I was interested in, matched the best deal I could find on-line (and had the very lowest sales tax rate), gave me a fair trade in, I made the deal! I would recommend them to anyone.
Low pressure car buying experience - kittie
Tony from Dewey Griffin Subaru and staff were very professional and provided a low pressure sales experience. I had a couple of minot things on the used car that I found we wrong after the first week and the dealership went above and beyond to make things right for me. If you are looking for a car buying experience where they honor the preparation you have put into trying to get a fair deal this is the place for you. They were straightforward in their pricing without any hidden fees or surprises in making a deal. I got honest answers to my questions and they are interested in making a long term trusting relationship. Sitting in the lobby waiting for my issue to get fixed I overheard straightforward recommendations for service that were honest and seemed to be conscious of the consumer's budget without pressure to spend and fix right away. Thank you Tony and Dewey Griffin!
Roy Robinson Subaru Marysville, WA - Drew
I had a very easy and relaxed time purchasing a vehicle through Roy Robinson Subaru. Dave Koshak was the Salesman that helped me find the car that matched exactly what I was looking for. He has been by far the best Salesman I have interacted with in a car dealership. I recommend using him if you visit Roy Robinson Subaru of Marysville.
Outstanding - Sweet Pea: Brandy
Quick, pleasant, professional, timely. Each time I go to the dealership they treat me and my vehicle with respect. They take care of what needs to be done very quickly, in the timeframe given or faster and I am on my way. There is no heavy sales pitch for more sales or other services and I like that. They don't make fun of the fact that I treat my car as something special, so they carry it over into how they treat Sweet Pea too.
FANTASTIC CUSTOMER SERVICE from the Service department. - Picolitre
We bought our 2009 Outback from Eastside new. We were very happy with the process. I was driving back through Seattle and stopped in to get it serviced. Had some brake repair done and they checked everything. They told me that the head gaskets needed repair but they couldn't do the job because it would take too long to get the part and I needed to leave that day. They mentioned I should get it done in the next few months as it was important. When I returned to Canada I called the dealership and booked an appt. Had the work done and then the trouble began. The car started doing strange things, lagging when I'm accelerating, and huge puff of smoke coming out the back upon start up. I called the Canadian dealership back after a week because these problems had continued and now the engine light was on. In the mean time, I get a standard follow up letter from Eastside asking how my vehicle is running and I reply with the story so far. 2 minutes later I get a call from the service manager Ken who asks me what is going on. Well to make a long story short, we have been battling with Subaru USA, Subaru Canada and the dealership up here to come to some sort of equitable resolution and Ken from Eastside has been in contact with us daily. His help has been incredible. I have been truly amazed by his willingness to keep helping us out when it was not his dealership that created the problem in the first place. Where we were being stonewalled by the Canadian Dealership it was nice to know we had someone supporting us and giving us helpful information. I am only sad that we are too far to regularly have our vehicle serviced here. Eastside Service Rocks.
First time car buyer - mommabri
I just financed my first car at Dewey griffin today, i have never had better customer service! Love everyone here. I will always come back.
First time car buyer left satisfied - Tshelby11
Had a great experience with my saleswoman. Very quick and informative, along with trying to give me the best deal. Would definitely buy another car from her.
Great Experience - ali4242
We had checked out a few Subaru dealers before deciding to work with Carter Subaru. The sales person was helpful and not at all pushy and matched the deals we were offered at other places without complaint. He answered all of our questions and was very quick to respond. He found us our perfect car, and we are still thrilled with it.
Excellent New Car Buying Experinence - Kad08@hotmail.com
I must say that from the moment I arrived at the dealership, I was completely impressed with the level of "TRUE" customer service. Marty did a great job of answering all of my questions and being patient with me throughout the process. I wasn't sure which Subaru would best fit my needs and he spent the entire day showing me what my options were. No pressure whatsoever, which was very relieving and comforting and made the process much more enjoyable than any previous car buying experiences. I have been to many dealerships over the past few weeks and it was very relieving to find someone who truly new his product and how to listen to the customer and understand their needs and concerns. Thanks again Marty and Skagit Subaru for making the buying process extremely easy and stress free.
Waiting Time for Service Done - Suncat509
I went their on 8/9/2017 for an air conditioning recharge and noise problem with the front end. Got there at about 9:30 am. At 10:30 since I hadn't heard anything yet I walked over to the service center and I asked a technician if they had found out what the noise was and he said they hadn't started on it. So I went back to the waiting area and waited. At about 1 pm the service manager (Dave) tells me it will be about 10 more minutes and it will be ready. This when I find out what they think (not know) what the problem is. They say it is to do with the retaining pins for the calipers and that they were not going to do anything at this time and to wait until it needs brakes again. I looked up on how long it takes to recharge the air conditioner (About 1 1/2 hours). So with this all said I was there for about 4 hours which should have been at the most 2 hours. I feel I was way over charged for what service I got.
Service Dept. needs better staff - Outback509
I purchased my vehicle from McCurley and had a great experience but since I live in Yakima I decided to take my 2017 Outback to be serviced at Stewart Subaru. Went in for an oil change and after a few days I noticed my car was leaking oil so I took the car back and The explanation I received was that my oil plug had two gaskets... ops our mistake... was basically what the guy said. The customer service is terrible! Will never return. Too bad it's the one Subaru service dept in town.
0 stars - Itsjk
Service Dept didn't fix my car as promised. I left a bad review on Facebook and now they are refusing to serve me. Also sales thinks they can take advantage of the fact I'm a woman. I paid cash for a car 2 years ago.
Great shuttle driver, poorly informed used car manager. - Not willing to be goat roped
Made repeated calls to this dealership and was informed the vehicle I had been searching for was for sale. After verifying with the sales manager of used cars that the vehicle I was looking for was there with the options I seeked I made the Trek after putting the deposit on the phone down on the vehicle to Bellevue. Imagine my surprise when the vehicle was not as described it was in great condition but didn't have any of the features I asked for particularly cruise control a must for me then the sales manager pretended to look for it like you didn't know where to find cruise control on a Ford Ranger pickup them make it for 20 years. Was very very disappointed for their sales tactics the only good thing about it I met a great guy driving the courtesy car to get me to the store his name is Don he's great! sales manager not so good. Fortunately Chaplin's is located to the best Toyota dealership in the entire Northwest Michael Toyota so I left Bellevue and a brand new Toyota Tacoma from Michael's Toyota and had the best experience of my life purchasing a vehicle.
Easiest Car Buying Experience I Ever Had - Memphis Tim
I am only reviewing the my 2017 Outback 3.6 buying experience. I must admit, it was pretty direct and to the point. I contacted them via email with the exact specifications I wanted. I received a quick response verifying not only what I was looking for, but that it was on their lot. The response included their price. I checked it against some local competition and even KBB. The price was reasonable - I did my homework.
I made an appointment ("ok, I am on my way there...") and there it was sitting all clean ready for a test drive. Took it for a spin and did the paperwork as I enjoyed a free "latte" from their waiting room coffee machine.
No surprises, took advantage of their low financing rates. Drove it home happy as a clam about the whole experience.
I was attended to very quickly and given all the... - wechkin
I was attended to very quickly and given all the information I requested. The haggling over price was courteous and reasonable and I'm content with the outcome. I've been shopping for cars for sixty years and this was by far my best experience.
Subaru of Spokane