Im got New Forester - Abutment
Matt was the kindest man and treated me like family. I really enjoyed his manner of explaining the new Forester to me. I'd like to adopt him.
Best car-buying experience ever. - bigrick219
I went to Dick Hannah Subaru and left with a 2017 Subaru Crosstrek. The price was already the best I had seen for the options included, and they were able to get me great financing - better than I could have gotten on my own. My salesman, Dominador Daniel was professional and personable; not your typical salesman just looking out for himself. At the end of the day, they delivered my car to my house almost two hours away in the snowy night down twisty roads. Absolutely great service and there for you even after you leave with your new car. Season passes to Mount Hood are pretty awesome too, and I'll get there economically and with great confidence in my new Crosstrek. Highly recommend this dealership!
Carly Watts is your guy! - Jeff BILLINGS
My wife and I purchased our first new car and it was a great and we have Carl Watts to thank for the wonderful experience! If you are looking for a patient and knowledgable salesmen that is considerate of your needs and buying pace then he is your go to guy. We were not no stress customers but Carl lived up to their no stress motto by not begging for our sale but letting us come and go over the past 4 days, we test drove multiple vehicles over these days and never felt pressured. I actually looked at other Subaru dealerships over these days and came back to Subaru of Puyallup because of Carl. My wife and I are extremely excited and pleased with our purchase
First Motorcycle Purchase - Rbaltazar
I just purchased my first motorcycle from Peninsula Moto Group. The entire experience was great. The entire staff was friendly and provided clear communication from the moment I walked in the door to when I rode out of the parking lot. When it came time to "run the numbers" they made the process very smooth and worked hard to get the terms I wanted for the deal. Special thanks to Mr. GT Tulp and Mr. Mike Merker.
Great service - Hillary
Easiest I've ever bought a vehicle
Luther was great he could answer every question and when he didn't he found out and got back to me
Even brought the car to my house
New Customer - jjjr
I was a first time customer at Koenig Subaru and was treated with courtesy and respect. They had the Car I was interested in, matched the best deal I could find on-line (and had the very lowest sales tax rate), gave me a fair trade in, I made the deal! I would recommend them to anyone.
Sonny excellent customer service - Yomo2017
I went to Roy Robinson to buy a Subaru
Sonny was waiting for me at the front entrance with a smile ready to do business.
All of the staff was very friendly and helpful , the
process was smooth from beginning to finish. I used Costco auto program and was doing a loan though BECU. Sonny beat the APR % on BECU's loan and gave me a excellent
APR% off of the loan the his company . Though the whole process I love the way that Sonny and his team educated me on on a checklist of valuable information that I needed to know
before and after the sale. Sonny and his team even help me to come up with a complete program that will protect my Subaru in every way for the next 7 years made my driving life carefree!!!!! Thank you so much for you outstanding customer service, knowledge and a smooth transaction.
second new ride this year - happy in bowties again
Sales staff goes beyond normal expectations to make us happy. This makes our second purchase this year from Cascade nothing better than a new droptop Camaro & new truck
Outstanding - Sweet Pea: Brandy
Quick, pleasant, professional, timely. Each time I go to the dealership they treat me and my vehicle with respect. They take care of what needs to be done very quickly, in the timeframe given or faster and I am on my way. There is no heavy sales pitch for more sales or other services and I like that. They don't make fun of the fact that I treat my car as something special, so they carry it over into how they treat Sweet Pea too.
Internet Awesome! - ColoradoHappy
I had been searching the internet for several months for my "perfect truck". I found it on the website for Bud Clary Subaru. I immediately contacted the dealership via email and almost instantly had a call from David "DK" Killion. He was very helpful & patient with my questions. Later he kept communication ongoing via email until we could go see the vehicle several days later. He even arranged for a salesperson to be available for us as he had to leave! Congratulations "DK" for your first little one. The salesperson (Long Huynh)was helpful beyond belief and ensured we had a good experience. As a side note: The finance officer has a great disposition and we enjoyed his sense of humor.
We ended up getting the Chevy Colorado and will recommend Bud Clary whenever possible. Thank you again everyone at Bud Clary. You are internet awesome!!!
How a New Car Purchase Should Be - JamesKirk
We narrowed our car search down to a couple Subaru models, and then used www.cars101.com to research all the tradeoffs and options. When it came time to secure a specific car, we got quite a range of quotes from Western Washington dealers. Joe Spitz, at Carter Subaru Shoreline, offered a discounted price that was far less than the next lowest quote for the same car. His proposal wasn’t even in the same league as the much higher fixed prices used at some Subaru stores.
We were happy to get the exact package we were seeking, for a model that is in very high demand, while paying a deeply discounted price that made a joke of the “true” car values listed by the various car buying websites.
Our sales consultant, Joe Spitz, impressed me as the kind of guy who eats, sleeps, and loves the Subaru brand. I have pretty high expectations when I’m about to be parting with a lot of money. Joe not only exceeded all my expectations, but he also significantly lessened the amount of money I had to part with :)! His candid and thorough response to my questions, and his use of just the right amount of humor, made the buying process downright enjoyable. He has really earned my respect.
I see other glowing online comments about the guy. This would normally be a disincentive for me to post yet another accolade for his virtual refrigerator door. But, fair is fair, When someone really gets it right, he or she deserves at least as much notoriety as a looser who's earned every flaming arrow he or she has ever received on the web. I'd much rather write a positive review - when that rare, praiseworthy instance occurs.
Without reservation or prompting, I’d suggest that anyone in the market for a Subaru “Goe see Joe.” Joe Spitz, at Carter Subaru in Shoreline.
Love my Subaru - Driver
Going to Dewey Griffin to buy a car was a great decision. I have recommended them to a good friend that was looking for a new car, and they bought their car there also. No pressure , no games, just friendly salesman and easy financing. I love the free car washes I will always buy there!!
FANTASTIC CUSTOMER SERVICE from the Service department. - Picolitre
We bought our 2009 Outback from Eastside new. We were very happy with the process. I was driving back through Seattle and stopped in to get it serviced. Had some brake repair done and they checked everything. They told me that the head gaskets needed repair but they couldn't do the job because it would take too long to get the part and I needed to leave that day. They mentioned I should get it done in the next few months as it was important. When I returned to Canada I called the dealership and booked an appt. Had the work done and then the trouble began. The car started doing strange things, lagging when I'm accelerating, and huge puff of smoke coming out the back upon start up. I called the Canadian dealership back after a week because these problems had continued and now the engine light was on. In the mean time, I get a standard follow up letter from Eastside asking how my vehicle is running and I reply with the story so far. 2 minutes later I get a call from the service manager Ken who asks me what is going on. Well to make a long story short, we have been battling with Subaru USA, Subaru Canada and the dealership up here to come to some sort of equitable resolution and Ken from Eastside has been in contact with us daily. His help has been incredible. I have been truly amazed by his willingness to keep helping us out when it was not his dealership that created the problem in the first place. Where we were being stonewalled by the Canadian Dealership it was nice to know we had someone supporting us and giving us helpful information. I am only sad that we are too far to regularly have our vehicle serviced here. Eastside Service Rocks.
Lupe....was awesome!! - Robert Heckard
Excellent service, great salesman to work with. No pressure, overall great experience. Highly recommend him for anyone! Good to know there are dealerships out there that honestly care :)
The Best Staff - Ginger
We couldn't be happier with the car, and the staff. Everyone in the dealership was up beat, and all our questions were answered with knowledge of the vehicle. Would recommend the dealership in a heart beat.
over looked a simple washer. - BeMoreAware
it is convenient to have an 'express' service. although, mistakes can happen more frequently. an oil change from chaplin's left me with an oil leak a few days later. not a huge puddle, but maybe a 4in square of some orangey-clearish liquid. unsure of why, i took my car to the nearest subaru dealership, at the time, where they were able to let me cut ahead of a few others who were waiting, to have my car looked at. what i had found out was that there were two washers around my car's oil drain plug and that was the cause of the leak. luckily not too much oil leaked out to cause abnormal engine wear. take the time to schedule an appt for your car and not take it to chaplin's.
Sales Department is Terrible - Better options close by - Crosstrek
I would like to start by saying that this is only for their sales team. The service guys are awesome, especially Sam.
1) I was very unimpressed with their sales team. I first went in to see what they'd offer for trade in on my truck. The man "helping" me, Jim Read, was pushing for me to tell them what we were shopping for, but I wanted to know trade in value first and I made that very clear. He kept asking and I kept saying no. He acted like he didn't want to give me the time of day. They did a half-xxx inspection of the truck and quoted a really low number (compared to KBB and what other dealerships offered me). I told him thanks for his time and left.
2) They do not keep their inventory up-to-date. They had an impreza on their website and third party sites for weeks after it was sold, which was frustrating
3) Over a month later they had a car for a reasonable price so I called on it and got a different sales person, Steve Brondos. I asked if the low number they original quoted for my trade in was the best they could do. He couldn't find any of the information in their system and said 'that's weird, any time we quote for a trade in it goes in the system", so I explained my poor experience to this sales person. He just said "oh" and moved on; no "I'm sorry to hear that" or anything that you would learn in customer service 101. He said to text him information about my trade and he'd get back to be right away. I texted him information, didn't hear back for over an hour so I made sure he got it the text. He said "yep working on it". Then asked what the other dealership offered. I answered, and he never replied. We went a bought a Crosstrek from another dealership that night. Auburn's loss.
Definitely not recommending them or going there again. Apparently they have enough business that they're not too concerned about trying to win yours. Good luck!
Do Not Purchase a used car from this dealership - 1234
I brought a Nissan Murano from this dealership and it is nothing but a lemon. We have had only problems with this car. We have had to replace the right side CV joint, all the lock actuators, steering wheel shake (that no one can figure out), power steering hoses, pulleys, now we have something knocking and the front end is again making noise. It is still under a loan and we can barely afford fixing the car and the payments. I will think twice before ever going back to AutoNation.
rude, they took advantage of my situation. "Feel the Love"? - summer moon
I had purchased a 2011 Subaru when it was less than a year old, and at that time i was talked into paying an additional $2400 for extended warranty. I only had the car for months and i noticed that the sun/moon roof would not always open or close as it should. so i took it in to the dealer, and they said it was jamming and that all they needed to do was shim it so it would not catch. (this was not how the situation should have been fixed, it was unprofessional and ultimately did not work! leading to worse problems). since i live in the north west and it rains a lot, I can go all winter with out ever opening it, but when i started to try to use it again that summer, it started sticking again. I called the dealer, ( I did not go right in because I live on a small island many miles and hours away from the nearest dealer), but i did speak to a service person, who said to just bring it in at my convenience (but that they would need to have it 24hrs, so when I was finally able to find the time to drop it off, rent a car, and kill a whole 2 days. when I returned for the car, I was told that they took it apart and found rust and that the insurance did not cover rust! then they wanted to charge me for there time??? and they said it would be $1500 for a new sunroof! I absolutely could not believe it! if there was any rust it was due to their "quick fix with the shims that never really worked". they would not back down from the fact that the insurance only covers mechanical problems, and not rust, but what they would not hear is that if there was never a mechanical problem then there would not be rust! and if they would have taken the time to fix it right the first time, non of this would have happened.when I was trying to enplane this to the head of the service department, he was very rude and short and unwilling to help in any way! even the clerk at the front desk that heard everything, could not believe it! after I was left to pay her for the" Service???", she told me it just was not right, that i should contact the main Subaru dealership of America to file a complaint!
I was shaking when i left, I had wasted two days off island a bunch of $ on a rental and a place to stay etc.., I was treated disrespectfully, and when talking with the Subaru dealership of America, they also choose to stand behind there dealer, and say that i had let to much time transpire. I am hard working mom of two, and when i choose to make the huge investment in a practically new Subaru, it was a big decision, but I was told about the reliability and the good service, but now i am stuck with a sun roof that i had to seal shut so it would not leak and rune my whole car. I do not have $1500 to trow in to it and i am completely reluctant to ever set foot in a Subaru Dealership again!
I wish i could "feel" the so called love.
Summer m Scriver
I was attended to very quickly and given all the... - wechkin
I was attended to very quickly and given all the information I requested. The haggling over price was courteous and reasonable and I'm content with the outcome. I've been shopping for cars for sixty years and this was by far my best experience.
Subaru of Spokane