Very good - .....
We were pleased with the knowledge and helpfulness of our salesperson Taylor Kirby. We feel the Subaru we purchased gives us more value than the others we had considered.
Customer Service! - Allegra
Had a great experience at Dick Hannah! Everyone I spoke with - from the email representative Max, to our dealer Huyen, to the finance guy Peter - was really positive and fun to work with. This was my first time leasing a car, and Huyen did a great job walking me through all the options and answering my questions. I never felt pressured, like I did at other dealerships. They definitely beat everyone else out in the customer service category. Highly recommend!
Awesome experience! - danyelwall
Up until recently I have always driven Hondas. The customer service at Honda has declined drastically to the point I had anxiety anytime I needed something on my car looked at. I am happy to say I am now a Subaru fan. The entire process of buying my new Subaru was stress free and fun. We had a vet appointment and decided to stop in and look at some cars as it was time to say goodbye to my Honda. At Subaru of Puyallup not only did they treat us well they also took great care of our dog by bringing him water and bones and petting him. Kirk (salesman) was very thorough and made sure I knew all of the cool features my car offered. The finance guy Wade was awesome as well. He was very pleasant and made sure I stayed within my budget and reaffirmed my decision to go with Subaru. I love my new car.
Subaru Outback Wagon 3.6R - Tucker2000
We drove the Outback 3.6R and loved the feel of the car. Salesman was very professional and knowledgeable. Subaru has a good technology package, which includes Assisted Cruise Control and Land Change Warning -- two really nice features.
Crosstrek Purchase - Cottadrums
The sales-team were great. It began with internet-sales specialist Selena Ayala working with me and she was fantastic to work with. Very personable and very professional. I also interacted with Myriam Alladen who also, was great. Upon arriving at the dealership, I was introduced to Trey Castles (part of Myriam's team, if I'm not mistaken) and from the test-drive to post-finance, made it smooth and easy. Again, both very professional and very personable. Those three make a fantastic team, in my opinion.
New Customer - jjjr
I was a first time customer at Koenig Subaru and was treated with courtesy and respect. They had the Car I was interested in, matched the best deal I could find on-line (and had the very lowest sales tax rate), gave me a fair trade in, I made the deal! I would recommend them to anyone.
Wonderful experience - Pam
My first Subaru and the experience from beginning to end was great. The salesman took the time to answer all my questions and show me how the electronics work. I would definitely recommend visiting this place if you are interested in buying a new or used car. I wish I could give 10 stars because the service was exceptional.
Above and Beyond! - JT
David Killion and the team (including Kevin!!) are super troopers! I drove up to Longview from Vancouver to hopefully purchase an Outback. I wasn't trading in my car (sold it privately) and wasn't planning to purchase the car that day. I made the deal and David went out of his way to come down to Vancouver the next day to get me and take me back up to Longview to pick up the car. He was extremely thorough and knowledgeable in going over the manual and the car itself. The car I purchased came from another dealer via a dealer trade and the spare keys were not sent with the car and ended up getting lost in the mail. David arranged for Kevin to bring me a loaner car while he took my car back to the dealership to program a new set of spare keys for me. Talk about service!!!!
Great experience - 2013impalaguy
This dealership is family owned, not corporate like so many today, and it shows in their treatment of each customer. Their patience and hard work helped us find the perfect vehicle and made the process much less painful.
90,000 mile service - '05 Outback
We were in for a 90,00 mile service. Everything was explained and an accurate quote was given that was $200 less than another Subaru dealership. Everything seemed to go smoothly. Two relatively small additional things were found and explained. We accepted their recommendations. The work was done and the car was clean and ready just a bit later than promised. Overall we were pleased and I won't hesitate to use Tacoma Subaru again.
How a New Car Purchase Should Be - JamesKirk
We narrowed our car search down to a couple Subaru models, and then used www.cars101.com to research all the tradeoffs and options. When it came time to secure a specific car, we got quite a range of quotes from Western Washington dealers. Joe Spitz, at Carter Subaru Shoreline, offered a discounted price that was far less than the next lowest quote for the same car. His proposal wasn’t even in the same league as the much higher fixed prices used at some Subaru stores.
We were happy to get the exact package we were seeking, for a model that is in very high demand, while paying a deeply discounted price that made a joke of the “true” car values listed by the various car buying websites.
Our sales consultant, Joe Spitz, impressed me as the kind of guy who eats, sleeps, and loves the Subaru brand. I have pretty high expectations when I’m about to be parting with a lot of money. Joe not only exceeded all my expectations, but he also significantly lessened the amount of money I had to part with :)! His candid and thorough response to my questions, and his use of just the right amount of humor, made the buying process downright enjoyable. He has really earned my respect.
I see other glowing online comments about the guy. This would normally be a disincentive for me to post yet another accolade for his virtual refrigerator door. But, fair is fair, When someone really gets it right, he or she deserves at least as much notoriety as a looser who's earned every flaming arrow he or she has ever received on the web. I'd much rather write a positive review - when that rare, praiseworthy instance occurs.
Without reservation or prompting, I’d suggest that anyone in the market for a Subaru “Goe see Joe.” Joe Spitz, at Carter Subaru in Shoreline.
Lupe....was awesome!! - Robert Heckard
Excellent service, great salesman to work with. No pressure, overall great experience. Highly recommend him for anyone! Good to know there are dealerships out there that honestly care :)
Fast Service, Fair price - Maxs Dad
The service department completed (rushed) my head gasket so I could get home. They saved me both time and money and did a great job. Thank you!!!
over looked a simple washer. - BeMoreAware
it is convenient to have an 'express' service. although, mistakes can happen more frequently. an oil change from chaplin's left me with an oil leak a few days later. not a huge puddle, but maybe a 4in square of some orangey-clearish liquid. unsure of why, i took my car to the nearest subaru dealership, at the time, where they were able to let me cut ahead of a few others who were waiting, to have my car looked at. what i had found out was that there were two washers around my car's oil drain plug and that was the cause of the leak. luckily not too much oil leaked out to cause abnormal engine wear. take the time to schedule an appt for your car and not take it to chaplin's.
Customer for life! - nbrown82ewu
Eastside Subaru has a customer for life! I fully recommend this dealer whether you're buying new or used. Hands down, the best car buying experience of my life.
After doing months of research, I found a used vehicle that exactly fit my needs at the right price. Hussein was wonderful in handling the deal, start to finish. Eastside Subaru took my offer seriously and held the car so I could make the trip and finish up the deal. Mark, the used sales manager, really made me feel like a priority in closing the deal on the car. Even in the midst of their end-of-month rush, what had historically been an all-day experience took just a couple hours.
There's always that one car out there that's a total fluke and has a problem right after you buy it. Bad luck had me pegged and the car had a catastrophic failure after less than 200 miles of driving. Mark assured me that they'd do right by me and make sure I was satisfied. The car is now on its way to being fixed and good-as-new and I am a much-relieved and ecstatic father of two.
Eastside Subaru actually cares about the customer and runs an ethical outfit. This has not been my past experience at other dealers. Mark and Hussein have made me a customer for life.
Sales Department is Terrible - Better options close by - Crosstrek
I would like to start by saying that this is only for their sales team. The service guys are awesome, especially Sam.
1) I was very unimpressed with their sales team. I first went in to see what they'd offer for trade in on my truck. The man "helping" me, Jim Read, was pushing for me to tell them what we were shopping for, but I wanted to know trade in value first and I made that very clear. He kept asking and I kept saying no. He acted like he didn't want to give me the time of day. They did a half-xxx inspection of the truck and quoted a really low number (compared to KBB and what other dealerships offered me). I told him thanks for his time and left.
2) They do not keep their inventory up-to-date. They had an impreza on their website and third party sites for weeks after it was sold, which was frustrating
3) Over a month later they had a car for a reasonable price so I called on it and got a different sales person, Steve Brondos. I asked if the low number they original quoted for my trade in was the best they could do. He couldn't find any of the information in their system and said 'that's weird, any time we quote for a trade in it goes in the system", so I explained my poor experience to this sales person. He just said "oh" and moved on; no "I'm sorry to hear that" or anything that you would learn in customer service 101. He said to text him information about my trade and he'd get back to be right away. I texted him information, didn't hear back for over an hour so I made sure he got it the text. He said "yep working on it". Then asked what the other dealership offered. I answered, and he never replied. We went a bought a Crosstrek from another dealership that night. Auburn's loss.
Definitely not recommending them or going there again. Apparently they have enough business that they're not too concerned about trying to win yours. Good luck!
Not impressed - Roo1234
They dented the hood of my car and kept calling me by my last name. Both my first and last name could be first names, but since I told them what my name was multiple times, I'm not sure why they kept calling me by my last name. Definitely never coming back here and 100% never recommending Stewart Subaru
rude, they took advantage of my situation. "Feel the Love"? - summer moon
I had purchased a 2011 Subaru when it was less than a year old, and at that time i was talked into paying an additional $2400 for extended warranty. I only had the car for months and i noticed that the sun/moon roof would not always open or close as it should. so i took it in to the dealer, and they said it was jamming and that all they needed to do was shim it so it would not catch. (this was not how the situation should have been fixed, it was unprofessional and ultimately did not work! leading to worse problems). since i live in the north west and it rains a lot, I can go all winter with out ever opening it, but when i started to try to use it again that summer, it started sticking again. I called the dealer, ( I did not go right in because I live on a small island many miles and hours away from the nearest dealer), but i did speak to a service person, who said to just bring it in at my convenience (but that they would need to have it 24hrs, so when I was finally able to find the time to drop it off, rent a car, and kill a whole 2 days. when I returned for the car, I was told that they took it apart and found rust and that the insurance did not cover rust! then they wanted to charge me for there time??? and they said it would be $1500 for a new sunroof! I absolutely could not believe it! if there was any rust it was due to their "quick fix with the shims that never really worked". they would not back down from the fact that the insurance only covers mechanical problems, and not rust, but what they would not hear is that if there was never a mechanical problem then there would not be rust! and if they would have taken the time to fix it right the first time, non of this would have happened.when I was trying to enplane this to the head of the service department, he was very rude and short and unwilling to help in any way! even the clerk at the front desk that heard everything, could not believe it! after I was left to pay her for the" Service???", she told me it just was not right, that i should contact the main Subaru dealership of America to file a complaint!
I was shaking when i left, I had wasted two days off island a bunch of $ on a rental and a place to stay etc.., I was treated disrespectfully, and when talking with the Subaru dealership of America, they also choose to stand behind there dealer, and say that i had let to much time transpire. I am hard working mom of two, and when i choose to make the huge investment in a practically new Subaru, it was a big decision, but I was told about the reliability and the good service, but now i am stuck with a sun roof that i had to seal shut so it would not leak and rune my whole car. I do not have $1500 to trow in to it and i am completely reluctant to ever set foot in a Subaru Dealership again!
I wish i could "feel" the so called love.
Summer m Scriver
Mike Libby is awesome! He was very knowledgeable,... - Superman85
Mike Libby is awesome! He was very knowledgeable, helpful, and went out of his way to help me get into the car I wanted. HE truly has a passion for Subis and a true passion for his customers.
I was attended to very quickly and given all the... - wechkin
I was attended to very quickly and given all the information I requested. The haggling over price was courteous and reasonable and I'm content with the outcome. I've been shopping for cars for sixty years and this was by far my best experience.