Everyone was very knowledgeable and accomodating. - Andrea's Subaru
They didn't have exactly what I wanted in stock so they showed me multiple vehicles that made up for all of the things on the model I wanted that they were missing. We went for a lengthy test drive and all of my questions were answered. I was then told that it would be cheaper to order a custom model then to have what I wanted delivered. This worked out perfectly for me because I needed to save up my down payment for a few more months. They walked me through my custom order and kept me updated for the two and a half months it took to arrive.
Wonderful customer service! - happy!
I was at first apprehensive that dealing with Dick Hannah Subaru dealership would be any different from other dealers where it was not particularly customer friendly when I bought cars. I drove over 250 miles to look at this car because of the E-prices and the quick and courteous emails from the internet staff.
My sales person Apple was wonderful from the start. Very knowledgeable even though she has been there just a few months and answered all of my questions. From the new car price to my trade-in and financing; the deal went smoothly and I have a great new 2016 Legacy and feel I received a fair deal. I intend to go back to this dealer if ever I need to look for my 5th Subaru Legacy. It was definitely worth the long drive!
Stress Free - not just lip service! - MattB
Subaru of Puyallup's slogan of "Stress Free" is not just lip service-- my wife and I just purchased a beautiful Carbide Gray 2016 Outback Limited with Eyesight (a MUST HAVE option) from this fine dealership this past Sunday. An effort to keep things stress free was evident with each employee we had dealings with that day. I had met our salesperson, Kimberlee Cade, a few weeks prior to our day of purchase, and she was extremely friendly and attentive to our needs. Upon informing her of our first choice of color and trim level, I was pleasantly surprised to have her contact me a week later to let me know that an Outback of our exact preference had just showed up at the dealership. Obviously, we acted fast to make sure it would be coming home with us, and we appreciated Kimberlee's pro-activeness to help make sure that happened.
On the day of purchase, Kimberlee met up with us first thing in the morning, took us on a final test-drive, and went over all the key features of the Outback. The entire time, she was very friendly, laid-back, and easy to talk to. Kimberlee was never pushy, shady, or behaved in any negative fashion that you seem to see so often from salespeople elsewhere. In fact, it was almost like hanging out with a friend-- very casual with no pressure.
When it came time to talk money, we dealt with Wade Finley, who I have to say was the most amazing finance manager I've ever done business with. He, like Kimberlee, was extremely friendly and personable, down to earth, and explained everything plainly, in an easy-to-understand manner. The financing Wade was able to get us totally defied our expectations, and we truly believe he worked extremely hard to get the deal he did for us. Wade was the exact opposite of the negative stereotypes typically attached to the "scary finance manager".
Another testament to the "stress free" environment the team cultivates at Subaru of Puyallup:
throughout the course of our time there as we went through the purchasing process, several employees, who had nothing to do with our purchase, stopped and said "hi", asked us how we were doing, and another even congratulated us on our purchase when the deal was finalized. One salesperson (I believe it was Jerry Harris), had just returned from the store with ice cream sandwiches, presumably for the employee break room, but nonetheless, stopped at our desk to offer one each to my wife and I.These are all little things that add up to paint a very positive picture of the team at Subaru of Puyallup.
After everything was wrapped up, Kimberlee walked us out to our new Outback, went over a few more last-minute things, and warmly congratulated us and wished us well. My wife and I couldn't have been more impressed with Kimberlee, Wade, and the whole team that day. I'm looking forward to continuing my relationship with the team when we take our Outback in for servicing / parts / maintenance, etc.
We will definitely be referring anybody we know who is looking to buy an automobile to Subaru of Puyallup without reservation.
Thanks again, Subaru of Puyallup, for a truly "Stress Free" experience!
Excellent customer service! - brittanyvervalin
From the moment I walked in DJ made me feel like he truly cared about my car buying experience. They didn't have the color I wanted in stock, so the next day he personally drove it to my house and helped me sync my phone to it. He also dropped off a loaner car at my house while I had my cargo nets instaled. This guy will go above and beyond for his customers, now thats customer service. This was about as stress free and enjoyable a car purchase can be.
New Subaru Impreza - J4
We were well treated, professional & friendly. We had not intended to purchase that day but it fell into place. Car was available very quickly - we took possession the next day after purchase. Review of the car was thorough as part of the turnover. Mike our sales person has followed up multiple times.
New Customer - jjjr
I was a first time customer at Koenig Subaru and was treated with courtesy and respect. They had the Car I was interested in, matched the best deal I could find on-line (and had the very lowest sales tax rate), gave me a fair trade in, I made the deal! I would recommend them to anyone.
Great experiance - Morczek
We just got our second Subaru here, with Kelly Adams. He is great, no pressure listens to your wants/needs and doesn't pester you about something you don't want. The dealership is clean, and relaxed feeling. Everyone there was super nice, offerings us water and asking if we needed anything. They even have a kids room, our toddler thoroughly enjoyed playing in there. It's a nice option as buying a car isn't a quick thing though Subaru made it fairly quick and easy. They gave us a fair price on the trade in, and the financing lady, I think her name was Brenda, made that process quick and easy even with a upset toddler. Great experience, we will be back again when we need a new car. Highly recommend them, and Kelly Adams for the sales person (he's the only sales guy we've bought with, I'm sure the others are great too.).
Recall work. - No
Recall work. Staff was great! The work was done earlier than first thought. Well here are some more words. Look forward to future relationships
Outstanding service - ValdezAmbie11
We are repeat customers, the first time we bought a car in 2008, and we liked the company and service so much that there was no question we would return. Justin Henke did an amazing job! He's very knowledgeable, regarding every aspect of the company and the banking process. He made sure all the paperwork was set up and ready to go for us to drive from Moses Lake and sign. He's very pleasant and very good at his job that my husband was impressed! We will definitely spread the word about Cascade Auto and Justin.
Bud Clary is the deal! - Kelwan
I purchased my 2013 WRX from this dealership and David Killion was the sales rep that made it happened! He is very informative and patience with all of my questions and needs. He knows a lot about what he is selling and he will be on the top of my go to list for subie's issue. The dealership made sure I was taken care of inside out and I feel 100% satisfied with their service!
Lupe....was awesome!! - Robert Heckard
Excellent service, great salesman to work with. No pressure, overall great experience. Highly recommend him for anyone! Good to know there are dealerships out there that honestly care :)
How a New Car Purchase Should Be - JamesKirk
We narrowed our car search down to a couple Subaru models, and then used www.cars101.com to research all the tradeoffs and options. When it came time to secure a specific car, we got quite a range of quotes from Western Washington dealers. Joe Spitz, at Carter Subaru Shoreline, offered a discounted price that was far less than the next lowest quote for the same car. His proposal wasn’t even in the same league as the much higher fixed prices used at some Subaru stores.
We were happy to get the exact package we were seeking, for a model that is in very high demand, while paying a deeply discounted price that made a joke of the “true” car values listed by the various car buying websites.
Our sales consultant, Joe Spitz, impressed me as the kind of guy who eats, sleeps, and loves the Subaru brand. I have pretty high expectations when I’m about to be parting with a lot of money. Joe not only exceeded all my expectations, but he also significantly lessened the amount of money I had to part with :)! His candid and thorough response to my questions, and his use of just the right amount of humor, made the buying process downright enjoyable. He has really earned my respect.
I see other glowing online comments about the guy. This would normally be a disincentive for me to post yet another accolade for his virtual refrigerator door. But, fair is fair, When someone really gets it right, he or she deserves at least as much notoriety as a looser who's earned every flaming arrow he or she has ever received on the web. I'd much rather write a positive review - when that rare, praiseworthy instance occurs.
Without reservation or prompting, I’d suggest that anyone in the market for a Subaru “Goe see Joe.” Joe Spitz, at Carter Subaru in Shoreline.
Fast Service, Fair price - Maxs Dad
The service department completed (rushed) my head gasket so I could get home. They saved me both time and money and did a great job. Thank you!!!
over looked a simple washer. - BeMoreAware
it is convenient to have an 'express' service. although, mistakes can happen more frequently. an oil change from chaplin's left me with an oil leak a few days later. not a huge puddle, but maybe a 4in square of some orangey-clearish liquid. unsure of why, i took my car to the nearest subaru dealership, at the time, where they were able to let me cut ahead of a few others who were waiting, to have my car looked at. what i had found out was that there were two washers around my car's oil drain plug and that was the cause of the leak. luckily not too much oil leaked out to cause abnormal engine wear. take the time to schedule an appt for your car and not take it to chaplin's.
Customer for life! - nbrown82ewu
Eastside Subaru has a customer for life! I fully recommend this dealer whether you're buying new or used. Hands down, the best car buying experience of my life.
After doing months of research, I found a used vehicle that exactly fit my needs at the right price. Hussein was wonderful in handling the deal, start to finish. Eastside Subaru took my offer seriously and held the car so I could make the trip and finish up the deal. Mark, the used sales manager, really made me feel like a priority in closing the deal on the car. Even in the midst of their end-of-month rush, what had historically been an all-day experience took just a couple hours.
There's always that one car out there that's a total fluke and has a problem right after you buy it. Bad luck had me pegged and the car had a catastrophic failure after less than 200 miles of driving. Mark assured me that they'd do right by me and make sure I was satisfied. The car is now on its way to being fixed and good-as-new and I am a much-relieved and ecstatic father of two.
Eastside Subaru actually cares about the customer and runs an ethical outfit. This has not been my past experience at other dealers. Mark and Hussein have made me a customer for life.
Sales Department is Terrible - Better options close by - Crosstrek
I would like to start by saying that this is only for their sales team. The service guys are awesome, especially Sam.
1) I was very unimpressed with their sales team. I first went in to see what they'd offer for trade in on my truck. The man "helping" me, Jim Read, was pushing for me to tell them what we were shopping for, but I wanted to know trade in value first and I made that very clear. He kept asking and I kept saying no. He acted like he didn't want to give me the time of day. They did a half-xxx inspection of the truck and quoted a really low number (compared to KBB and what other dealerships offered me). I told him thanks for his time and left.
2) They do not keep their inventory up-to-date. They had an impreza on their website and third party sites for weeks after it was sold, which was frustrating
3) Over a month later they had a car for a reasonable price so I called on it and got a different sales person, Steve Brondos. I asked if the low number they original quoted for my trade in was the best they could do. He couldn't find any of the information in their system and said 'that's weird, any time we quote for a trade in it goes in the system", so I explained my poor experience to this sales person. He just said "oh" and moved on; no "I'm sorry to hear that" or anything that you would learn in customer service 101. He said to text him information about my trade and he'd get back to be right away. I texted him information, didn't hear back for over an hour so I made sure he got it the text. He said "yep working on it". Then asked what the other dealership offered. I answered, and he never replied. We went a bought a Crosstrek from another dealership that night. Auburn's loss.
Definitely not recommending them or going there again. Apparently they have enough business that they're not too concerned about trying to win yours. Good luck!
Head gasket - Meansmatthew
Stuart Subaru is a horrible place. Thay knowingly sold me a car with blowen Head gaskets. Lied to me about the warranty and the price. A car they said was 10,000 ended up being 16,000.
rude, they took advantage of my situation. "Feel the Love"? - summer moon
I had purchased a 2011 Subaru when it was less than a year old, and at that time i was talked into paying an additional $2400 for extended warranty. I only had the car for months and i noticed that the sun/moon roof would not always open or close as it should. so i took it in to the dealer, and they said it was jamming and that all they needed to do was shim it so it would not catch. (this was not how the situation should have been fixed, it was unprofessional and ultimately did not work! leading to worse problems). since i live in the north west and it rains a lot, I can go all winter with out ever opening it, but when i started to try to use it again that summer, it started sticking again. I called the dealer, ( I did not go right in because I live on a small island many miles and hours away from the nearest dealer), but i did speak to a service person, who said to just bring it in at my convenience (but that they would need to have it 24hrs, so when I was finally able to find the time to drop it off, rent a car, and kill a whole 2 days. when I returned for the car, I was told that they took it apart and found rust and that the insurance did not cover rust! then they wanted to charge me for there time??? and they said it would be $1500 for a new sunroof! I absolutely could not believe it! if there was any rust it was due to their "quick fix with the shims that never really worked". they would not back down from the fact that the insurance only covers mechanical problems, and not rust, but what they would not hear is that if there was never a mechanical problem then there would not be rust! and if they would have taken the time to fix it right the first time, non of this would have happened.when I was trying to enplane this to the head of the service department, he was very rude and short and unwilling to help in any way! even the clerk at the front desk that heard everything, could not believe it! after I was left to pay her for the" Service???", she told me it just was not right, that i should contact the main Subaru dealership of America to file a complaint!
I was shaking when i left, I had wasted two days off island a bunch of $ on a rental and a place to stay etc.., I was treated disrespectfully, and when talking with the Subaru dealership of America, they also choose to stand behind there dealer, and say that i had let to much time transpire. I am hard working mom of two, and when i choose to make the huge investment in a practically new Subaru, it was a big decision, but I was told about the reliability and the good service, but now i am stuck with a sun roof that i had to seal shut so it would not leak and rune my whole car. I do not have $1500 to trow in to it and i am completely reluctant to ever set foot in a Subaru Dealership again!
I wish i could "feel" the so called love.
Summer m Scriver
Mike Libby is awesome! He was very knowledgeable,... - Superman85
Mike Libby is awesome! He was very knowledgeable, helpful, and went out of his way to help me get into the car I wanted. HE truly has a passion for Subis and a true passion for his customers.
I was attended to very quickly and given all the... - wechkin
I was attended to very quickly and given all the information I requested. The haggling over price was courteous and reasonable and I'm content with the outcome. I've been shopping for cars for sixty years and this was by far my best experience.