Very Good buying experience. Top Shelf! - Brian
I come down from Alaska to buy my Subaru because of the pricing compared to the dealership in Alaska. They just could not compete. Steve Blue did an excellent job of finding the right car and he went the extra mile to ensure we were satisfied. He was not pushy and actually listened to us and got an understanding of what we wanted. I had to fly back to work so he arranged to store our new Outback until I could fly back and pick up the car. He picked me up at the airport and made sure that my car was ready to go. Steve spent over a 2 hours with us explaining the features, I have to admit there is a learning curve to all the safety and convenience features. He was patient while I went through my finance company at the dealership. There was a mistake in the paperwork and he was diligent in making sure it was exactly right down to the penny. Great buying experience and if I need another Subaru, ill talk to Steve First. Highly recommended
Great staff from DH Subaru! - skphillips
Bought our preowned Nissan from Apple! She's great and found me a nice ride! ?? All the staffs are helpful too!!! Thanks a lot! -Shirley & Ken P.
It was great until I got to financing. - Retirednavy1994
Motorcycle staff are great. Kevin, Sam and Carl. They all tried to help me out. I felt like it was a great deal until I got to financing. Bryan, tried to convince me to get the warranty, his exact words were" he wasn't sure where their motorcycle came from, so it'll be better to get the warranty". Made me think, I thought they do inspections on their motorcycle and cars when they get them. He was telling me that I would only get $40 additional of my payments, then it went down to just $20 more. I took it because i thought it was only $20. It was partly my fault because I just signed it. When I got home, I went through the paperworks, he was right, it was only $20 more. But he forgot to mention and another 12 months. I would recommend the dealer, just be careful with financing. That's why I couldn't give 5 stars
One sunny morning. - Subarugal
I went to have my Subaru serviced on a beautiful sunny morning, I asked Dave about upgrading current Subaru. Drove two 2016 Subaru's & chose the second one. I may have gotten a little more for my trade in, but in the end, I have a beautiful Jasmine Green Subaru.
Leasing a second Forrester - dswats818
Sales and Finance both helpful and easy to work with. Told them what I wanted as far as options and colors and approximate payment and they quickly met my need
New Customer - jjjr
I was a first time customer at Koenig Subaru and was treated with courtesy and respect. They had the Car I was interested in, matched the best deal I could find on-line (and had the very lowest sales tax rate), gave me a fair trade in, I made the deal! I would recommend them to anyone.
Great experiance - Morczek
We just got our second Subaru here, with Kelly Adams. He is great, no pressure listens to your wants/needs and doesn't pester you about something you don't want. The dealership is clean, and relaxed feeling. Everyone there was super nice, offerings us water and asking if we needed anything. They even have a kids room, our toddler thoroughly enjoyed playing in there. It's a nice option as buying a car isn't a quick thing though Subaru made it fairly quick and easy. They gave us a fair price on the trade in, and the financing lady, I think her name was Brenda, made that process quick and easy even with a upset toddler. Great experience, we will be back again when we need a new car. Highly recommend them, and Kelly Adams for the sales person (he's the only sales guy we've bought with, I'm sure the others are great too.).
Excellant Service - Mtrgphr1
We have been a customer for over 25 years and will continue. They provide the best service and quality of parts. Darrell and his team have always been friendly and made sure that all the needed repairs are identified.
Great customer service - Johnson
It was a pressure working with carlso , really helped us out love our new car, thank you and working with Julie obrien was great she really really help out thank you to your team
Lupe....was awesome!! - Robert Heckard
Excellent service, great salesman to work with. No pressure, overall great experience. Highly recommend him for anyone! Good to know there are dealerships out there that honestly care :)
"Customer Care" - Larry and Gerry
My wife and I had been working with another dealership on a particular Subaru Outback when we were told that the vehicle was not actually available and that there was not another one with the same specs .We called Bud Clary and spoke with Ryan and explained our situation. Within twenty minutes Dave Killion called back and said that he had located the exact vehicle that we wanted. We met with Dave and agreed on the particulars. We were told that the Outback would be ready an specific day and when we arrived it was exactly what we wanted. We were very pleased with the prompt service, preparation of the vehicle and caring attitude of all of the employees that helped to make this a very pleasant experience
How a New Car Purchase Should Be - JamesKirk
We narrowed our car search down to a couple Subaru models, and then used www.cars101.com to research all the tradeoffs and options. When it came time to secure a specific car, we got quite a range of quotes from Western Washington dealers. Joe Spitz, at Carter Subaru Shoreline, offered a discounted price that was far less than the next lowest quote for the same car. His proposal wasn’t even in the same league as the much higher fixed prices used at some Subaru stores.
We were happy to get the exact package we were seeking, for a model that is in very high demand, while paying a deeply discounted price that made a joke of the “true” car values listed by the various car buying websites.
Our sales consultant, Joe Spitz, impressed me as the kind of guy who eats, sleeps, and loves the Subaru brand. I have pretty high expectations when I’m about to be parting with a lot of money. Joe not only exceeded all my expectations, but he also significantly lessened the amount of money I had to part with :)! His candid and thorough response to my questions, and his use of just the right amount of humor, made the buying process downright enjoyable. He has really earned my respect.
I see other glowing online comments about the guy. This would normally be a disincentive for me to post yet another accolade for his virtual refrigerator door. But, fair is fair, When someone really gets it right, he or she deserves at least as much notoriety as a looser who's earned every flaming arrow he or she has ever received on the web. I'd much rather write a positive review - when that rare, praiseworthy instance occurs.
Without reservation or prompting, I’d suggest that anyone in the market for a Subaru “Goe see Joe.” Joe Spitz, at Carter Subaru in Shoreline.
Fast Service, Fair price - Maxs Dad
The service department completed (rushed) my head gasket so I could get home. They saved me both time and money and did a great job. Thank you!!!
No confidence any service was actually done - ianbabcock
Purchased my Car from Chaplins almost two years ago. After having to email their GM about the poor customer service I received he asked me to come back in and I was helped by John Goodfellow who was fantastic. Today I took my car in to get serviced and can say that at this point I will not be returning for service or to purchase a new car.
Scheduled 20,000 mile service on my car online. Got several messages by phone and email asking me to confirm my appointment. I confirmed, yet when I arrived still had to go through everything I wanted done with the guy. What was the point of scheduling my services then?
Upon picking up my car I discovered that I had received the 7,500 mile service and not the 20,000 mile. I asked several times what was inspected and all they did was show me a sheet without the things they say they checked on it. When asked to point out the check box that said they checked my cabin air filter I was met with "Well, it's not on there but we always check it." Here are a few more issues I had.
- Was given three prices when trying to pay. Guy kept telling her to take things off and that they did some stuff and not the other.
- Part of the service was a tire rotation. I have never had my tires rotated. Service said they were fine and they didn't need to rotate them. (This seemed very odd to me)
-Ultimately payed close to $100 to have my oil changed and my tires not rotated. On top of that I now have no confidence that anything was done to my car that I asked for and will have to take it somewhere else for service to make sure.
Thanks for the $100 lesson Chaplins.
Non-professional service department - rsurenyants
I purchased the car on Eastside Subaru in 2006.
I serviced my car on the warranty, after-all the service department did nothing (just charged the money from the factory). Problem is still there
Of course, I gave them bad review.
When I called them later to schedule an appointment, they refused to service me! They clearly stated: "If you give us a bad review, do not service your vehicle here" .
I believe this is a main point of the review to truly describe the service provided in order motivate dealership to provide a best service.
Otherwise, what's the point of the review?
To cover unprofessional and lazy workers?
Sales Department is Terrible - Better options close by - Crosstrek
I would like to start by saying that this is only for their sales team. The service guys are awesome, especially Sam.
1) I was very unimpressed with their sales team. I first went in to see what they'd offer for trade in on my truck. The man "helping" me, Jim Read, was pushing for me to tell them what we were shopping for, but I wanted to know trade in value first and I made that very clear. He kept asking and I kept saying no. He acted like he didn't want to give me the time of day. They did a half-xxx inspection of the truck and quoted a really low number (compared to KBB and what other dealerships offered me). I told him thanks for his time and left.
2) They do not keep their inventory up-to-date. They had an impreza on their website and third party sites for weeks after it was sold, which was frustrating
3) Over a month later they had a car for a reasonable price so I called on it and got a different sales person, Steve Brondos. I asked if the low number they original quoted for my trade in was the best they could do. He couldn't find any of the information in their system and said 'that's weird, any time we quote for a trade in it goes in the system", so I explained my poor experience to this sales person. He just said "oh" and moved on; no "I'm sorry to hear that" or anything that you would learn in customer service 101. He said to text him information about my trade and he'd get back to be right away. I texted him information, didn't hear back for over an hour so I made sure he got it the text. He said "yep working on it". Then asked what the other dealership offered. I answered, and he never replied. We went a bought a Crosstrek from another dealership that night. Auburn's loss.
Definitely not recommending them or going there again. Apparently they have enough business that they're not too concerned about trying to win yours. Good luck!
Head gasket - Meansmatthew
Stuart Subaru is a horrible place. Thay knowingly sold me a car with blowen Head gaskets. Lied to me about the warranty and the price. A car they said was 10,000 ended up being 16,000.
rude, they took advantage of my situation. "Feel the Love"? - summer moon
I had purchased a 2011 Subaru when it was less than a year old, and at that time i was talked into paying an additional $2400 for extended warranty. I only had the car for months and i noticed that the sun/moon roof would not always open or close as it should. so i took it in to the dealer, and they said it was jamming and that all they needed to do was shim it so it would not catch. (this was not how the situation should have been fixed, it was unprofessional and ultimately did not work! leading to worse problems). since i live in the north west and it rains a lot, I can go all winter with out ever opening it, but when i started to try to use it again that summer, it started sticking again. I called the dealer, ( I did not go right in because I live on a small island many miles and hours away from the nearest dealer), but i did speak to a service person, who said to just bring it in at my convenience (but that they would need to have it 24hrs, so when I was finally able to find the time to drop it off, rent a car, and kill a whole 2 days. when I returned for the car, I was told that they took it apart and found rust and that the insurance did not cover rust! then they wanted to charge me for there time??? and they said it would be $1500 for a new sunroof! I absolutely could not believe it! if there was any rust it was due to their "quick fix with the shims that never really worked". they would not back down from the fact that the insurance only covers mechanical problems, and not rust, but what they would not hear is that if there was never a mechanical problem then there would not be rust! and if they would have taken the time to fix it right the first time, non of this would have happened.when I was trying to enplane this to the head of the service department, he was very rude and short and unwilling to help in any way! even the clerk at the front desk that heard everything, could not believe it! after I was left to pay her for the" Service???", she told me it just was not right, that i should contact the main Subaru dealership of America to file a complaint!
I was shaking when i left, I had wasted two days off island a bunch of $ on a rental and a place to stay etc.., I was treated disrespectfully, and when talking with the Subaru dealership of America, they also choose to stand behind there dealer, and say that i had let to much time transpire. I am hard working mom of two, and when i choose to make the huge investment in a practically new Subaru, it was a big decision, but I was told about the reliability and the good service, but now i am stuck with a sun roof that i had to seal shut so it would not leak and rune my whole car. I do not have $1500 to trow in to it and i am completely reluctant to ever set foot in a Subaru Dealership again!
I wish i could "feel" the so called love.
Summer m Scriver
Mike Libby is awesome! He was very knowledgeable,... - Superman85
Mike Libby is awesome! He was very knowledgeable, helpful, and went out of his way to help me get into the car I wanted. HE truly has a passion for Subis and a true passion for his customers.
I was attended to very quickly and given all the... - wechkin
I was attended to very quickly and given all the information I requested. The haggling over price was courteous and reasonable and I'm content with the outcome. I've been shopping for cars for sixty years and this was by far my best experience.