I Definitely Recommend Dick Hannah Subaru! - JosieandBrandon
My experience with Dick Hannah Subaru has been a pretty pleasant one even despite some rotten luck. I really appreciate the staff; most specifically -- Mike El Krewi (our sales person), Ali Shaer (our finance guru), and Zach Turner (our service superstar).
I will say, Mike was fun to work with and he followed up a few times to see how things were going. We really appreciated that! Ali was also a great person to work with-- making the transaction a breeze.
Here's the rotten luck part of the story: We got ourselves a beautiful Subaru Outback Premium but it didn't come with leather - something I was adamant about. Instead, we had a company install the leather a few days after we purchased. The Dick Hannah team coordinated very well with my schedule and make the whole process a breeze.
When I picked up my car a day or two later, there were some issues with the leather installation and the car was a mess-- there was dust and fingerprints everywhere. Literally, everywhere.
I expressed my concern to Zach Turner, the kind soul in service, and he agreed; this was NOT their usual instance and immediately said they will make this situation right. We chatted for a bit and I left there that night feeling calm and grateful (a big feat for me considering my stubbornness).
Zach had to talk to his supervisor to see what they could do for me and I got a call a day later. Zach explained that this was not up to their standard of excellence and he got approval to get my car professionally detailed and inspected. He also coordinated with the leather company and they are fixing the issues that I had with the installation (and I might say, the leather is AMAZING compared to the factory installed leather - highly recommend). I know when I pick up my car tomorrow, it will be perfect. Absolutely perfect!
I will only take my car to get serviced at Dick Hannah Subaru because Zach has really shown the level of pride they take in their quality of work. I am so impressed with the dealership as a whole. We are even having some fun additions added to the Subaru soon (rims, cargo basket, tinted windows, etc.)
Thanks for everything, guys. We're so happy we went to Dick Hannah!
Pressure free - Hopeforest
Went in just to try out a forester and left with one! Steve Blue was great to work with. Knowledgeable and I didn't feel any pressure.
Excellent car buying experience at Subaru of Puyallup! - Bschoening
Dima and Andrew were incredibly helpful throughout the whole process. I flip flopped from wanting to buy a new car and a used car, and they helped me out at every step of the way. Now I get to drive home in my 2015 Scion tC!
A very pleasant helpful experience. - dave
Our neighbors had checked out a few area Subaru dealerships, and picked Peninsula for their 2017 Outback. We don't like to shop around so their effort benefited us as we pursued our desire to get a Subaru to replace our unworthy VW diesel Jetta. It was wonderful to get the purchase wrapped up in three hours or so, and to feel very good about doing it at Peninsula. We would highly recommend to anyone to head off to Bremerton for a Subaru.
2017 Forester Purchase - Satisfied Customer
We were impressed with Taylor Dunn's knowledge when researching the car. It was nice to have a no pressure experience. Taylor always made himself available for questions before, during & after the sale.
Top Reviewed Specialists At This Dealership
Honest and Trustworthy - arniev
Roman Shumskiy was very easy to work with very trusting even though we did not receive any relief on the pricing. However, we did secure better pricing than our bank Well Fargo, 12 months longer term and 1/2 of the interest rated.
We acquired an extended warranty and felt the same way about the him as well and are confident that if we had any problem with the car they would stand behind us.
New Customer - jjjr
I was a first time customer at Koenig Subaru and was treated with courtesy and respect. They had the Car I was interested in, matched the best deal I could find on-line (and had the very lowest sales tax rate), gave me a fair trade in, I made the deal! I would recommend them to anyone.
Low pressure car buying experience - kittie
Tony from Dewey Griffin Subaru and staff were very professional and provided a low pressure sales experience. I had a couple of minot things on the used car that I found we wrong after the first week and the dealership went above and beyond to make things right for me. If you are looking for a car buying experience where they honor the preparation you have put into trying to get a fair deal this is the place for you. They were straightforward in their pricing without any hidden fees or surprises in making a deal. I got honest answers to my questions and they are interested in making a long term trusting relationship. Sitting in the lobby waiting for my issue to get fixed I overheard straightforward recommendations for service that were honest and seemed to be conscious of the consumer's budget without pressure to spend and fix right away. Thank you Tony and Dewey Griffin!
Above and beyond!! - Christa12:
I recently worked with Kelly Rayson and Butch Smith at the Marysville location. Absolutely amazing people to work with! If you are looking for a dealership with honest employees that actually care about their customers, I promise this is THE place to go!! Thank you again for all your help!
Outstanding - Sweet Pea: Brandy
Quick, pleasant, professional, timely. Each time I go to the dealership they treat me and my vehicle with respect. They take care of what needs to be done very quickly, in the timeframe given or faster and I am on my way. There is no heavy sales pitch for more sales or other services and I like that. They don't make fun of the fact that I treat my car as something special, so they carry it over into how they treat Sweet Pea too.
How a New Car Purchase Should Be - JamesKirk
We narrowed our car search down to a couple Subaru models, and then used www.cars101.com to research all the tradeoffs and options. When it came time to secure a specific car, we got quite a range of quotes from Western Washington dealers. Joe Spitz, at Carter Subaru Shoreline, offered a discounted price that was far less than the next lowest quote for the same car. His proposal wasn’t even in the same league as the much higher fixed prices used at some Subaru stores.
We were happy to get the exact package we were seeking, for a model that is in very high demand, while paying a deeply discounted price that made a joke of the “true” car values listed by the various car buying websites.
Our sales consultant, Joe Spitz, impressed me as the kind of guy who eats, sleeps, and loves the Subaru brand. I have pretty high expectations when I’m about to be parting with a lot of money. Joe not only exceeded all my expectations, but he also significantly lessened the amount of money I had to part with :)! His candid and thorough response to my questions, and his use of just the right amount of humor, made the buying process downright enjoyable. He has really earned my respect.
I see other glowing online comments about the guy. This would normally be a disincentive for me to post yet another accolade for his virtual refrigerator door. But, fair is fair, When someone really gets it right, he or she deserves at least as much notoriety as a looser who's earned every flaming arrow he or she has ever received on the web. I'd much rather write a positive review - when that rare, praiseworthy instance occurs.
Without reservation or prompting, I’d suggest that anyone in the market for a Subaru “Goe see Joe.” Joe Spitz, at Carter Subaru in Shoreline.
Love my Subaru - Driver
Going to Dewey Griffin to buy a car was a great decision. I have recommended them to a good friend that was looking for a new car, and they bought their car there also. No pressure , no games, just friendly salesman and easy financing. I love the free car washes I will always buy there!!
Terrible service - angrymt
Overcharged for diagnostics and battery replacement when the problem was the alternator. Woman in the service department was extremely rude and unhelpful. I suggest she find a different job.
Lupe....was awesome!! - Robert Heckard
Excellent service, great salesman to work with. No pressure, overall great experience. Highly recommend him for anyone! Good to know there are dealerships out there that honestly care :)
FANTASTIC CUSTOMER SERVICE from the Service department. - Picolitre
We bought our 2009 Outback from Eastside new. We were very happy with the process. I was driving back through Seattle and stopped in to get it serviced. Had some brake repair done and they checked everything. They told me that the head gaskets needed repair but they couldn't do the job because it would take too long to get the part and I needed to leave that day. They mentioned I should get it done in the next few months as it was important. When I returned to Canada I called the dealership and booked an appt. Had the work done and then the trouble began. The car started doing strange things, lagging when I'm accelerating, and huge puff of smoke coming out the back upon start up. I called the Canadian dealership back after a week because these problems had continued and now the engine light was on. In the mean time, I get a standard follow up letter from Eastside asking how my vehicle is running and I reply with the story so far. 2 minutes later I get a call from the service manager Ken who asks me what is going on. Well to make a long story short, we have been battling with Subaru USA, Subaru Canada and the dealership up here to come to some sort of equitable resolution and Ken from Eastside has been in contact with us daily. His help has been incredible. I have been truly amazed by his willingness to keep helping us out when it was not his dealership that created the problem in the first place. Where we were being stonewalled by the Canadian Dealership it was nice to know we had someone supporting us and giving us helpful information. I am only sad that we are too far to regularly have our vehicle serviced here. Eastside Service Rocks.
Excellent Service-Family Feel - Cheryl Mortenson
We had a lovely experience. Wasn't sure what I really wanted, but Grant let me drive different cars until I figured it out. Absolutely love my new Subaru. Smooth process and Autonation worked with me so I could keep the payment in my budget. Thanks a million, Cheryl
I took my Subaru for service in Bellevue - John
The worst experience I ever had in my life . They are not honest , they change a coil that I told I change it 6 moth ago. The motor still running bad . I will not go back there ever. Thank you. Jean
Waste of Time - RichMatthews
I have bought a few cars now around Washington state. Compared to the Dealers' usual process of running numbers, this was the most suspicious and uncomfortable. Sale rep was charismatic but pushy, using all the best sales tactics in the book. Stewart Subaru is so confident they can pull in a higher profit at the expense of their customers' ignorance that they wouldn't consider an acceptable offer from a serious buyer. I was ready to make a deal but they wouldn't budge. I was ready to offer a much higher down payment but I was never presented the opportunity. If they can actually sell this car at the price they named I will be impressed. I admire their tenacity. Most dealers know they need your business more than you need a car right that second. However, they seemed very sure they could get their outrageous asking pricing. Not all pricing factors were outlined clearly. They wanted a commitment before I was given all the information I asked for. Financing term, rate, and over vehicle price were not even revealed until after I begrudgingly laid down a few signatures. Keep telling me how nice the car is, it doesn't change my budget. I showed myself out. Even if I could afford their asking price, I would not do business with them in the future.
With these tactics, they must be making bank! Power to you, Stewart Subaru. Keep on swindling.
What Customer Service? - Jordan Rose
After totaling my car the week prior, I was already stressed and shopping for a new car was the last thing I wanted to do. Mike Scarff Subaru made the whole experience even worse. I had a healthy down payment, a 777 credit score and needed to buy a car that day as I drive consistently for work. From the start, the sales rep "Sgt" showed little to no interest in helping me and made multiple comments like "we are so busy that our lot won't have any parking soon" and "we can barely keep cars on the lot." I felt like he was doing his best to let me know it didn't matter if I bought a car or not and they didn't need my business.
When we sat down to talk about price, I asked what kind of room they had to work on the price. Instead of saying anything, he grabbed a flyer, put it in front of me and pointed to the statement that said something to the affect of "the price listed is the price, period."
I provided him with the amount of my down payment and what I needed my monthly payment to be and the APR I was shooting for. He got up, came back and told me what car price I would have to find, which did not match any of the 3 vehicles we had looked at. AND, that was it. He didn't offer to show me used vehicles, didn't offer to see what else we could do, NOTHING. So, 20 minutes later, I left Hinshaw's Honda down the street with a 2017 Honda Civic Hatchback for a higher cost than he told me I had to find for the exact monthly payment and APR I was able to pay.
rude, they took advantage of my situation. "Feel the Love"? - summer moon
I had purchased a 2011 Subaru when it was less than a year old, and at that time i was talked into paying an additional $2400 for extended warranty. I only had the car for months and i noticed that the sun/moon roof would not always open or close as it should. so i took it in to the dealer, and they said it was jamming and that all they needed to do was shim it so it would not catch. (this was not how the situation should have been fixed, it was unprofessional and ultimately did not work! leading to worse problems). since i live in the north west and it rains a lot, I can go all winter with out ever opening it, but when i started to try to use it again that summer, it started sticking again. I called the dealer, ( I did not go right in because I live on a small island many miles and hours away from the nearest dealer), but i did speak to a service person, who said to just bring it in at my convenience (but that they would need to have it 24hrs, so when I was finally able to find the time to drop it off, rent a car, and kill a whole 2 days. when I returned for the car, I was told that they took it apart and found rust and that the insurance did not cover rust! then they wanted to charge me for there time??? and they said it would be $1500 for a new sunroof! I absolutely could not believe it! if there was any rust it was due to their "quick fix with the shims that never really worked". they would not back down from the fact that the insurance only covers mechanical problems, and not rust, but what they would not hear is that if there was never a mechanical problem then there would not be rust! and if they would have taken the time to fix it right the first time, non of this would have happened.when I was trying to enplane this to the head of the service department, he was very rude and short and unwilling to help in any way! even the clerk at the front desk that heard everything, could not believe it! after I was left to pay her for the" Service???", she told me it just was not right, that i should contact the main Subaru dealership of America to file a complaint!
I was shaking when i left, I had wasted two days off island a bunch of $ on a rental and a place to stay etc.., I was treated disrespectfully, and when talking with the Subaru dealership of America, they also choose to stand behind there dealer, and say that i had let to much time transpire. I am hard working mom of two, and when i choose to make the huge investment in a practically new Subaru, it was a big decision, but I was told about the reliability and the good service, but now i am stuck with a sun roof that i had to seal shut so it would not leak and rune my whole car. I do not have $1500 to trow in to it and i am completely reluctant to ever set foot in a Subaru Dealership again!
I wish i could "feel" the so called love.
Summer m Scriver
I was attended to very quickly and given all the... - wechkin
I was attended to very quickly and given all the information I requested. The haggling over price was courteous and reasonable and I'm content with the outcome. I've been shopping for cars for sixty years and this was by far my best experience.
Subaru of Spokane