Outback love - Dancer123
Had a fun experience with Ather & Curtis in my purchase of new car. Ather quite helpful in getting my education started on how to use all the new-fangled buttons in car,
2nd Subaru and I am loving it! - JG WentSubaru
This was my second Subaru from Subaru of Spokane and both times Steve Blue had to go the extra mile to get what I wanted and even came to my home afterward and programmed my Homelink garage door opener in the mirror. I would recommend him for his easy going style and he is a good listener.
Very Pleased with my buying Experience - MarkYurczyk
Had been searching for a WRX STI for a while and chose to head to Subaru of Puyallup because they had a good inventory of new and used to test, I was very pleased with the sales staff: Helmut, Dima and Judy they were happy to spend hours with us driving the various cars I never felt pressured as they spent their time answering my questions they were all very professional as well as quick with the purchasing process once a decision was made. I recommend anyone looking to purchase a Subaru to look them up.
easy, honest - mjg
Honest, friendly and helpful.The process was done efficiently and promptly. Dave walked us through the cars components and explained it's operation. Very nicely done. Would recommend Dave and Cascade Auto.
Top Reviewed Specialists At This Dealership
A very pleasant helpful experience. - dave
Our neighbors had checked out a few area Subaru dealerships, and picked Peninsula for their 2017 Outback. We don't like to shop around so their effort benefited us as we pursued our desire to get a Subaru to replace our unworthy VW diesel Jetta. It was wonderful to get the purchase wrapped up in three hours or so, and to feel very good about doing it at Peninsula. We would highly recommend to anyone to head off to Bremerton for a Subaru.
Zane Sept - Yasab7
I highly recommend Zane. Very professional and out going person. Didn't force me to buy other things. I wanted basic legacy and he got it for me. Anybody looking for Subaru I could concact Zane in Renton and ask him for help. He'll take care of you.
New Customer - jjjr
I was a first time customer at Koenig Subaru and was treated with courtesy and respect. They had the Car I was interested in, matched the best deal I could find on-line (and had the very lowest sales tax rate), gave me a fair trade in, I made the deal! I would recommend them to anyone.
Low pressure car buying experience - kittie
Tony from Dewey Griffin Subaru and staff were very professional and provided a low pressure sales experience. I had a couple of minot things on the used car that I found we wrong after the first week and the dealership went above and beyond to make things right for me. If you are looking for a car buying experience where they honor the preparation you have put into trying to get a fair deal this is the place for you. They were straightforward in their pricing without any hidden fees or surprises in making a deal. I got honest answers to my questions and they are interested in making a long term trusting relationship. Sitting in the lobby waiting for my issue to get fixed I overheard straightforward recommendations for service that were honest and seemed to be conscious of the consumer's budget without pressure to spend and fix right away. Thank you Tony and Dewey Griffin!
Great experience at this dealer - RonK
I recently purchased a new 2017 Subaru Outback at the Marysville dealer. Kelly Rayson was my sales person. Great experience. Good sense of humor and very knowledgeable. I would recommend asking for this person.
Outstanding - Sweet Pea: Brandy
Quick, pleasant, professional, timely. Each time I go to the dealership they treat me and my vehicle with respect. They take care of what needs to be done very quickly, in the timeframe given or faster and I am on my way. There is no heavy sales pitch for more sales or other services and I like that. They don't make fun of the fact that I treat my car as something special, so they carry it over into how they treat Sweet Pea too.
First time car buyer - mommabri
I just financed my first car at Dewey griffin today, i have never had better customer service! Love everyone here. I will always come back.
How a New Car Purchase Should Be - JamesKirk
We narrowed our car search down to a couple Subaru models, and then used www.cars101.com to research all the tradeoffs and options. When it came time to secure a specific car, we got quite a range of quotes from Western Washington dealers. Joe Spitz, at Carter Subaru Shoreline, offered a discounted price that was far less than the next lowest quote for the same car. His proposal wasn’t even in the same league as the much higher fixed prices used at some Subaru stores.
We were happy to get the exact package we were seeking, for a model that is in very high demand, while paying a deeply discounted price that made a joke of the “true” car values listed by the various car buying websites.
Our sales consultant, Joe Spitz, impressed me as the kind of guy who eats, sleeps, and loves the Subaru brand. I have pretty high expectations when I’m about to be parting with a lot of money. Joe not only exceeded all my expectations, but he also significantly lessened the amount of money I had to part with :)! His candid and thorough response to my questions, and his use of just the right amount of humor, made the buying process downright enjoyable. He has really earned my respect.
I see other glowing online comments about the guy. This would normally be a disincentive for me to post yet another accolade for his virtual refrigerator door. But, fair is fair, When someone really gets it right, he or she deserves at least as much notoriety as a looser who's earned every flaming arrow he or she has ever received on the web. I'd much rather write a positive review - when that rare, praiseworthy instance occurs.
Without reservation or prompting, I’d suggest that anyone in the market for a Subaru “Goe see Joe.” Joe Spitz, at Carter Subaru in Shoreline.
FANTASTIC CUSTOMER SERVICE from the Service department. - Picolitre
We bought our 2009 Outback from Eastside new. We were very happy with the process. I was driving back through Seattle and stopped in to get it serviced. Had some brake repair done and they checked everything. They told me that the head gaskets needed repair but they couldn't do the job because it would take too long to get the part and I needed to leave that day. They mentioned I should get it done in the next few months as it was important. When I returned to Canada I called the dealership and booked an appt. Had the work done and then the trouble began. The car started doing strange things, lagging when I'm accelerating, and huge puff of smoke coming out the back upon start up. I called the Canadian dealership back after a week because these problems had continued and now the engine light was on. In the mean time, I get a standard follow up letter from Eastside asking how my vehicle is running and I reply with the story so far. 2 minutes later I get a call from the service manager Ken who asks me what is going on. Well to make a long story short, we have been battling with Subaru USA, Subaru Canada and the dealership up here to come to some sort of equitable resolution and Ken from Eastside has been in contact with us daily. His help has been incredible. I have been truly amazed by his willingness to keep helping us out when it was not his dealership that created the problem in the first place. Where we were being stonewalled by the Canadian Dealership it was nice to know we had someone supporting us and giving us helpful information. I am only sad that we are too far to regularly have our vehicle serviced here. Eastside Service Rocks.
Be very wary of their service department. Terrible service - Torie Sinkler
Be very wary of their service department. I went in to have my window repaired and their service department did not ask for my name or any information. They misdiagnosed the issue and pulled out the seal of the window and forced it back into the door. When the seal was forced back into the door, it ended up ruining the motor for my window. I went to a different place to have the window actually fixed, since the motor had to be replaced due to Bud Clary’s “repair” it costed about $500. I went back to Bud Clary to give them an opportunity to fix their mistake and make things right for me and that was a long shot. They said that it was their “Company policy” and they could not reimburse me for the mistake they made. I knew I should not have gone there in the first place. In the end they did not do anything to make up for what they did and tried to blame the place that actually fixed the problem that they made worse.that was the second time I went in to have service done and neither time the problem was fixed.
TRANSMISSION REPLACEMENT LIE - 2013 Subaru
I was told by Dave a service guy that I needed a brand new transmission on my 2013 Subaru Legacy. When I came in to ask him to show me the car, and to please show me what he sees and how it would need a new one, his story changed 3 time in a short 6 mins, he was very upset with me and spoke to me very rude after I said I would like to get a couple estimates before deciding, he told me I couldn't get my car for a few hours as it was taken apart at that moment, I then said ok can I get a couple personal items from the car, and he said very rude back "what is it you need out of the car" and I said personal items sir! he then stormed off without explaining to me where he was walking off to with my keys, and he ended up driving my car to me very reckless, after telling me it was in pieces. Turns out after 3 separate mechanics looked at my car, they all said there is NOTHING wrong with my transmission. I have no idea how many times this place has done this to people but I almost paid over $7,500 just because my husband and I trusted Dave for years with our Subaru. We bought our Subaru from them and planned on buying a newer one from them this year, now I will never go back to Subaru again and I will never refer a single person to them again.
Excellent New Car Buying Experinence - Kad08@hotmail.com
I must say that from the moment I arrived at the dealership, I was completely impressed with the level of "TRUE" customer service. Marty did a great job of answering all of my questions and being patient with me throughout the process. I wasn't sure which Subaru would best fit my needs and he spent the entire day showing me what my options were. No pressure whatsoever, which was very relieving and comforting and made the process much more enjoyable than any previous car buying experiences. I have been to many dealerships over the past few weeks and it was very relieving to find someone who truly new his product and how to listen to the customer and understand their needs and concerns. Thanks again Marty and Skagit Subaru for making the buying process extremely easy and stress free.
Excellent Service-Family Feel - Cheryl Mortenson
We had a lovely experience. Wasn't sure what I really wanted, but Grant let me drive different cars until I figured it out. Absolutely love my new Subaru. Smooth process and Autonation worked with me so I could keep the payment in my budget. Thanks a million, Cheryl
I took my Subaru for service in Bellevue - John
The worst experience I ever had in my life . They are not honest , they change a coil that I told I change it 6 moth ago. The motor still running bad . I will not go back there ever. Thank you. Jean
Waste of Time - RichMatthews
I have bought a few cars now around Washington state. Compared to the Dealers' usual process of running numbers, this was the most suspicious and uncomfortable. Sale rep was charismatic but pushy, using all the best sales tactics in the book. Stewart Subaru is so confident they can pull in a higher profit at the expense of their customers' ignorance that they wouldn't consider an acceptable offer from a serious buyer. I was ready to make a deal but they wouldn't budge. I was ready to offer a much higher down payment but I was never presented the opportunity. If they can actually sell this car at the price they named I will be impressed. I admire their tenacity. Most dealers know they need your business more than you need a car right that second. However, they seemed very sure they could get their outrageous asking pricing. Not all pricing factors were outlined clearly. They wanted a commitment before I was given all the information I asked for. Financing term, rate, and over vehicle price were not even revealed until after I begrudgingly laid down a few signatures. Keep telling me how nice the car is, it doesn't change my budget. I showed myself out. Even if I could afford their asking price, I would not do business with them in the future.
With these tactics, they must be making bank! Power to you, Stewart Subaru. Keep on swindling.
What Customer Service? - Jordan Rose
After totaling my car the week prior, I was already stressed and shopping for a new car was the last thing I wanted to do. Mike Scarff Subaru made the whole experience even worse. I had a healthy down payment, a 777 credit score and needed to buy a car that day as I drive consistently for work. From the start, the sales rep "Sgt" showed little to no interest in helping me and made multiple comments like "we are so busy that our lot won't have any parking soon" and "we can barely keep cars on the lot." I felt like he was doing his best to let me know it didn't matter if I bought a car or not and they didn't need my business.
When we sat down to talk about price, I asked what kind of room they had to work on the price. Instead of saying anything, he grabbed a flyer, put it in front of me and pointed to the statement that said something to the affect of "the price listed is the price, period."
I provided him with the amount of my down payment and what I needed my monthly payment to be and the APR I was shooting for. He got up, came back and told me what car price I would have to find, which did not match any of the 3 vehicles we had looked at. AND, that was it. He didn't offer to show me used vehicles, didn't offer to see what else we could do, NOTHING. So, 20 minutes later, I left Hinshaw's Honda down the street with a 2017 Honda Civic Hatchback for a higher cost than he told me I had to find for the exact monthly payment and APR I was able to pay.
I was attended to very quickly and given all the... - wechkin
I was attended to very quickly and given all the information I requested. The haggling over price was courteous and reasonable and I'm content with the outcome. I've been shopping for cars for sixty years and this was by far my best experience.
Subaru of Spokane