First time leasing - Kevin Clark
I recently leased my first brand new car, a '17 Forester at Dick Hannah Subaru in Vancouver. I had a disappointing? experience at an unnamed dealership in Clackamas county, I felt pressured and ignored with my needs. I read the great reviews about Dick Hannah Subaru on Google and gave them a call. Kenny listened to exactly what I needed and set me up with Apple Dysiatco when I came in a day later. Apple was extremely friendly and easy to talk to. No pressure at all. She made the entire leasing process smooth and not only bearable but fun. Leasing or buying from Dick Hannah Subaru in Vancouver should be your "go-to" choice as far as I am concerned. They even washed the car I originally came in with. Thanks! It is obvious that when you walk in this showroom they treat you like a human being and are actually interested in your well being. Outstanding service from everyone I spoke to. Can't wait to take my new Forester for a road trip with the fam! If your looking at Subaru's go HERE!
Enjoyable experience! - Chris Pigott
I bought a new 2017 Outback from Justin Peoples yesterday. Fantastic deal and enjoyable process. So thrilled with my new Subaru!!! I would highly recommend Justin and this dealership to my friends and family.
My experience with Cascade Auto was quick and easy. - Beastmode56
When we went to Cascade Auto, we had a specific car and price in mind. I feel that we were treated with friendly service. When we drove off the lot, we had the car we wanted at the price we were happy with.
Top Reviewed Specialists At This Dealership
Sales & Leasing Specialist
New Outback - Redrock
Just bought a new outback from Spokane Subaru. The best car buying experience I have had. We used the costco program. We picked the car we wanted and knew what the price would be. It was hassle free.
A very pleasant helpful experience. - dave
Our neighbors had checked out a few area Subaru dealerships, and picked Peninsula for their 2017 Outback. We don't like to shop around so their effort benefited us as we pursued our desire to get a Subaru to replace our unworthy VW diesel Jetta. It was wonderful to get the purchase wrapped up in three hours or so, and to feel very good about doing it at Peninsula. We would highly recommend to anyone to head off to Bremerton for a Subaru.
Great first time buying experience - Diana G
I utilized the Costco auto program, and Prong Kennedy answered my questions up front, during, and after the purchase. She was patient, not too pushy, and friendly. She made it easy for someone without a lot of car buying experience.
New Customer - jjjr
I was a first time customer at Koenig Subaru and was treated with courtesy and respect. They had the Car I was interested in, matched the best deal I could find on-line (and had the very lowest sales tax rate), gave me a fair trade in, I made the deal! I would recommend them to anyone.
Low pressure car buying experience - kittie
Tony from Dewey Griffin Subaru and staff were very professional and provided a low pressure sales experience. I had a couple of minot things on the used car that I found we wrong after the first week and the dealership went above and beyond to make things right for me. If you are looking for a car buying experience where they honor the preparation you have put into trying to get a fair deal this is the place for you. They were straightforward in their pricing without any hidden fees or surprises in making a deal. I got honest answers to my questions and they are interested in making a long term trusting relationship. Sitting in the lobby waiting for my issue to get fixed I overheard straightforward recommendations for service that were honest and seemed to be conscious of the consumer's budget without pressure to spend and fix right away. Thank you Tony and Dewey Griffin!
Excellent purchasing experience at Roy Robinson Subaru - Curt H
We initially visited another Subaru dealer nearer to our home, and we weren't impressed with their inventory or the sales person's knowledge. We went down I-5 to Roy Robinson because we purchased our previous Subaru from them and had a good experience. We are so glad we made the drive.
Dave Koshak was extremely knowledgeable and helped walk us through the choice between an Outback or Forester, and through deciding on which trim level and options we would work best for us.
We felt the sales price on our new car and the offer for our trade-in were fair, and in-line with the research we had done.
Finally, Dave spent a lot of time with us at the delivery demonstrating all of the different functions, especially all of the electronics. His knowledge and patience was exceptional.
I would definitely recommend Roy Robinson Subaru, and I would especially encourage Subaru shoppers to ask for Dave Koshak.
Outstanding - Sweet Pea: Brandy
Quick, pleasant, professional, timely. Each time I go to the dealership they treat me and my vehicle with respect. They take care of what needs to be done very quickly, in the timeframe given or faster and I am on my way. There is no heavy sales pitch for more sales or other services and I like that. They don't make fun of the fact that I treat my car as something special, so they carry it over into how they treat Sweet Pea too.
FANTASTIC CUSTOMER SERVICE from the Service department. - Picolitre
We bought our 2009 Outback from Eastside new. We were very happy with the process. I was driving back through Seattle and stopped in to get it serviced. Had some brake repair done and they checked everything. They told me that the head gaskets needed repair but they couldn't do the job because it would take too long to get the part and I needed to leave that day. They mentioned I should get it done in the next few months as it was important. When I returned to Canada I called the dealership and booked an appt. Had the work done and then the trouble began. The car started doing strange things, lagging when I'm accelerating, and huge puff of smoke coming out the back upon start up. I called the Canadian dealership back after a week because these problems had continued and now the engine light was on. In the mean time, I get a standard follow up letter from Eastside asking how my vehicle is running and I reply with the story so far. 2 minutes later I get a call from the service manager Ken who asks me what is going on. Well to make a long story short, we have been battling with Subaru USA, Subaru Canada and the dealership up here to come to some sort of equitable resolution and Ken from Eastside has been in contact with us daily. His help has been incredible. I have been truly amazed by his willingness to keep helping us out when it was not his dealership that created the problem in the first place. Where we were being stonewalled by the Canadian Dealership it was nice to know we had someone supporting us and giving us helpful information. I am only sad that we are too far to regularly have our vehicle serviced here. Eastside Service Rocks.
First time car buyer - mommabri
I just financed my first car at Dewey griffin today, i have never had better customer service! Love everyone here. I will always come back.
Be very wary of their service department. Terrible service - Torie Sinkler
Be very wary of their service department. I went in to have my window repaired and their service department did not ask for my name or any information. They misdiagnosed the issue and pulled out the seal of the window and forced it back into the door. When the seal was forced back into the door, it ended up ruining the motor for my window. I went to a different place to have the window actually fixed, since the motor had to be replaced due to Bud Clary’s “repair” it costed about $500. I went back to Bud Clary to give them an opportunity to fix their mistake and make things right for me and that was a long shot. They said that it was their “Company policy” and they could not reimburse me for the mistake they made. I knew I should not have gone there in the first place. In the end they did not do anything to make up for what they did and tried to blame the place that actually fixed the problem that they made worse.that was the second time I went in to have service done and neither time the problem was fixed.
Great Experience - ali4242
We had checked out a few Subaru dealers before deciding to work with Carter Subaru. The sales person was helpful and not at all pushy and matched the deals we were offered at other places without complaint. He answered all of our questions and was very quick to respond. He found us our perfect car, and we are still thrilled with it.
TRANSMISSION REPLACEMENT LIE - 2013 Subaru
I was told by Dave a service guy that I needed a brand new transmission on my 2013 Subaru Legacy. When I came in to ask him to show me the car, and to please show me what he sees and how it would need a new one, his story changed 3 time in a short 6 mins, he was very upset with me and spoke to me very rude after I said I would like to get a couple estimates before deciding, he told me I couldn't get my car for a few hours as it was taken apart at that moment, I then said ok can I get a couple personal items from the car, and he said very rude back "what is it you need out of the car" and I said personal items sir! he then stormed off without explaining to me where he was walking off to with my keys, and he ended up driving my car to me very reckless, after telling me it was in pieces. Turns out after 3 separate mechanics looked at my car, they all said there is NOTHING wrong with my transmission. I have no idea how many times this place has done this to people but I almost paid over $7,500 just because my husband and I trusted Dave for years with our Subaru. We bought our Subaru from them and planned on buying a newer one from them this year, now I will never go back to Subaru again and I will never refer a single person to them again.
Excellent New Car Buying Experinence - Kad08@hotmail.com
I must say that from the moment I arrived at the dealership, I was completely impressed with the level of "TRUE" customer service. Marty did a great job of answering all of my questions and being patient with me throughout the process. I wasn't sure which Subaru would best fit my needs and he spent the entire day showing me what my options were. No pressure whatsoever, which was very relieving and comforting and made the process much more enjoyable than any previous car buying experiences. I have been to many dealerships over the past few weeks and it was very relieving to find someone who truly new his product and how to listen to the customer and understand their needs and concerns. Thanks again Marty and Skagit Subaru for making the buying process extremely easy and stress free.
Horrible mechanic's! - Moises44
Took my car in because it was leaking oil. They said it was baffle plate. They ended up replacing that. That was a 1,000 doller job. Car kept on leaking here I go again and take my car in with them, now its the oil pan and valve cover gasket. They replace that. On the way home my car starts acting up. I gave them a call they told me to take it back in. Now im just frustrated with them so I tell them no thank you. I took it to the dealer I purchased the car. 5 hr drive there. They tell me Stewart Subaru connected my turbo lines wrong thats why car wasnt running right. Now I take my car to a new mechanic for the same reason (oil leak). He finds oil leak right away. Takes my motor apart and finds medal shavings in there. So Stewart Subaru when they replaced my oil pan and valve cover gasket they put lots of silicon on gaskets. Silicon gets in the oil pump and plugs it and motor starves thats the reason for medal shavings in there. Stewart subaru says they dont use silicone on gasket. My gaskets are full with silicone. And oil pump is pluged. Now i need to buy a new motor thanks to them!!
0 stars - Itsjk
Service Dept didn't fix my car as promised. I left a bad review on Facebook and now they are refusing to serve me. Also sales thinks they can take advantage of the fact I'm a woman. I paid cash for a car 2 years ago.
Great shuttle driver, poorly informed used car manager. - Not willing to be goat roped
Made repeated calls to this dealership and was informed the vehicle I had been searching for was for sale. After verifying with the sales manager of used cars that the vehicle I was looking for was there with the options I seeked I made the Trek after putting the deposit on the phone down on the vehicle to Bellevue. Imagine my surprise when the vehicle was not as described it was in great condition but didn't have any of the features I asked for particularly cruise control a must for me then the sales manager pretended to look for it like you didn't know where to find cruise control on a Ford Ranger pickup them make it for 20 years. Was very very disappointed for their sales tactics the only good thing about it I met a great guy driving the courtesy car to get me to the store his name is Don he's great! sales manager not so good. Fortunately Chaplin's is located to the best Toyota dealership in the entire Northwest Michael Toyota so I left Bellevue and a brand new Toyota Tacoma from Michael's Toyota and had the best experience of my life purchasing a vehicle.
Easiest Car Buying Experience I Ever Had - Memphis Tim
I am only reviewing the my 2017 Outback 3.6 buying experience. I must admit, it was pretty direct and to the point. I contacted them via email with the exact specifications I wanted. I received a quick response verifying not only what I was looking for, but that it was on their lot. The response included their price. I checked it against some local competition and even KBB. The price was reasonable - I did my homework.
I made an appointment ("ok, I am on my way there...") and there it was sitting all clean ready for a test drive. Took it for a spin and did the paperwork as I enjoyed a free "latte" from their waiting room coffee machine.
No surprises, took advantage of their low financing rates. Drove it home happy as a clam about the whole experience.
I was attended to very quickly and given all the... - wechkin
I was attended to very quickly and given all the information I requested. The haggling over price was courteous and reasonable and I'm content with the outcome. I've been shopping for cars for sixty years and this was by far my best experience.
Subaru of Spokane