Awesome - Debbiejowallace
I enjoyed making my Suburu purchase. I felt very comfortable. And I didn't feel bullied. Thank you for making it awesome! Thanks! Steve and Andrew handled my husband very politely.
Wonderful service - Munga
It was a most enjoyable experience. From meeting with Huyen Hoang and having him explain and answer all my questions to the final process of paper work it was the easiest I have ever done. Everyone at Dick Hannah Subaru was professional and friendly and helpful. I would recommend them for any vehicle
Services - Ellagamotis
I bought my Subaru from here and come strictly here for my services. They have such great customer service and the stress free is very true for this dealership. I would recommend this to everyone!
Wonderful, smooth, friendly - Keith and family
My family and I decided to trade in our family vehicle for a Subaru Crosstrek. Our salesmen DJ and Garret were both super friendly and helpful. They treated us like family. We were able to get into a brand new vehicle with all the options we wanted, all the way down to the color. We couldn't be happier with our new Crosstrek and how easy and smooth our purchase was, from Peninsula Subaru. They are a great place to go for your next vehicle purchase. I know we will.
Niah is great - Andreanmarcskaawila
It was a good experience. The staff was great the road rest good and Nyah was thorough and very welcoming and professional. I would recommend him to my friends
New Customer - jjjr
I was a first time customer at Koenig Subaru and was treated with courtesy and respect. They had the Car I was interested in, matched the best deal I could find on-line (and had the very lowest sales tax rate), gave me a fair trade in, I made the deal! I would recommend them to anyone.
Excellent Experience @ Roy Rob Subaru!! - Finfan
Roy Robinson Subaru was an excellent car buying experience. Very clean dealership and everyone was very personable and polite. My Sales rep David Jennings was very polite, well spoken and knowledgeable about all Subaru vehicles I inquired about. I also feel I was treated fairly, no pressure and got an excellent deal on my new Outback. I would highly recommend and look forward to making my next purchase there when my new lease ends. Well done folks!
Great buying experience! - WaRomG
Buying a new vehicle can sometimes be stressful. With that being said, Justin went the extra mile to locate and get a Colorado nearby in the right color and configuration I wanted. Truck was on the lot in one day. Additionally, he made sure I knew all the workings of the truck and said to call him if I came up with any questions. Parts and Service were right on top of the few add-ons I wanted. Excellent top notch customer service in all aspects of this sale. Very pleased with the experience. Can't say that on too many of my previous occasions with other dealers.
Exceeded expectations - cdellis
Tacoma Subaru met or beat their time and cost estimates on every part of the job. I'm very pleased with their performance. They even provided a free loaner car.
Worst Experience Ever - BK
Went into dealership to buy 2017 Outback. Agreed on value of vehicle. Called dealer where vehicle was being sold at to see if still available. Said he would get back to me. Called me back and said vehicle still there but price was now $3100 more than what we had agreed upon. We came back with a counter offer. Said he would get back to us in an hour as he was with a customer. Would have to check with his general manager. Never heard from David Killion or anyone from Bud Clary ever again.
How a New Car Purchase Should Be - JamesKirk
We narrowed our car search down to a couple Subaru models, and then used www.cars101.com to research all the tradeoffs and options. When it came time to secure a specific car, we got quite a range of quotes from Western Washington dealers. Joe Spitz, at Carter Subaru Shoreline, offered a discounted price that was far less than the next lowest quote for the same car. His proposal wasn’t even in the same league as the much higher fixed prices used at some Subaru stores.
We were happy to get the exact package we were seeking, for a model that is in very high demand, while paying a deeply discounted price that made a joke of the “true” car values listed by the various car buying websites.
Our sales consultant, Joe Spitz, impressed me as the kind of guy who eats, sleeps, and loves the Subaru brand. I have pretty high expectations when I’m about to be parting with a lot of money. Joe not only exceeded all my expectations, but he also significantly lessened the amount of money I had to part with :)! His candid and thorough response to my questions, and his use of just the right amount of humor, made the buying process downright enjoyable. He has really earned my respect.
I see other glowing online comments about the guy. This would normally be a disincentive for me to post yet another accolade for his virtual refrigerator door. But, fair is fair, When someone really gets it right, he or she deserves at least as much notoriety as a looser who's earned every flaming arrow he or she has ever received on the web. I'd much rather write a positive review - when that rare, praiseworthy instance occurs.
Without reservation or prompting, I’d suggest that anyone in the market for a Subaru “Goe see Joe.” Joe Spitz, at Carter Subaru in Shoreline.
Lupe....was awesome!! - Robert Heckard
Excellent service, great salesman to work with. No pressure, overall great experience. Highly recommend him for anyone! Good to know there are dealerships out there that honestly care :)
Fast Service, Fair price - Maxs Dad
The service department completed (rushed) my head gasket so I could get home. They saved me both time and money and did a great job. Thank you!!!
The service department rocks! - Aunt Teeny
This is the best Subaru service department around. It was closer for me to take my car to Chaplin' s, but I drove out of my way to have all of my service done at Eastside Subaru. I would highly recommend.
over looked a simple washer. - BeMoreAware
it is convenient to have an 'express' service. although, mistakes can happen more frequently. an oil change from chaplin's left me with an oil leak a few days later. not a huge puddle, but maybe a 4in square of some orangey-clearish liquid. unsure of why, i took my car to the nearest subaru dealership, at the time, where they were able to let me cut ahead of a few others who were waiting, to have my car looked at. what i had found out was that there were two washers around my car's oil drain plug and that was the cause of the leak. luckily not too much oil leaked out to cause abnormal engine wear. take the time to schedule an appt for your car and not take it to chaplin's.
Sales Department is Terrible - Better options close by - Crosstrek
I would like to start by saying that this is only for their sales team. The service guys are awesome, especially Sam.
1) I was very unimpressed with their sales team. I first went in to see what they'd offer for trade in on my truck. The man "helping" me, Jim Read, was pushing for me to tell them what we were shopping for, but I wanted to know trade in value first and I made that very clear. He kept asking and I kept saying no. He acted like he didn't want to give me the time of day. They did a half-xxx inspection of the truck and quoted a really low number (compared to KBB and what other dealerships offered me). I told him thanks for his time and left.
2) They do not keep their inventory up-to-date. They had an impreza on their website and third party sites for weeks after it was sold, which was frustrating
3) Over a month later they had a car for a reasonable price so I called on it and got a different sales person, Steve Brondos. I asked if the low number they original quoted for my trade in was the best they could do. He couldn't find any of the information in their system and said 'that's weird, any time we quote for a trade in it goes in the system", so I explained my poor experience to this sales person. He just said "oh" and moved on; no "I'm sorry to hear that" or anything that you would learn in customer service 101. He said to text him information about my trade and he'd get back to be right away. I texted him information, didn't hear back for over an hour so I made sure he got it the text. He said "yep working on it". Then asked what the other dealership offered. I answered, and he never replied. We went a bought a Crosstrek from another dealership that night. Auburn's loss.
Definitely not recommending them or going there again. Apparently they have enough business that they're not too concerned about trying to win yours. Good luck!
Not impressed - Roo1234
They dented the hood of my car and kept calling me by my last name. Both my first and last name could be first names, but since I told them what my name was multiple times, I'm not sure why they kept calling me by my last name. Definitely never coming back here and 100% never recommending Stewart Subaru
rude, they took advantage of my situation. "Feel the Love"? - summer moon
I had purchased a 2011 Subaru when it was less than a year old, and at that time i was talked into paying an additional $2400 for extended warranty. I only had the car for months and i noticed that the sun/moon roof would not always open or close as it should. so i took it in to the dealer, and they said it was jamming and that all they needed to do was shim it so it would not catch. (this was not how the situation should have been fixed, it was unprofessional and ultimately did not work! leading to worse problems). since i live in the north west and it rains a lot, I can go all winter with out ever opening it, but when i started to try to use it again that summer, it started sticking again. I called the dealer, ( I did not go right in because I live on a small island many miles and hours away from the nearest dealer), but i did speak to a service person, who said to just bring it in at my convenience (but that they would need to have it 24hrs, so when I was finally able to find the time to drop it off, rent a car, and kill a whole 2 days. when I returned for the car, I was told that they took it apart and found rust and that the insurance did not cover rust! then they wanted to charge me for there time??? and they said it would be $1500 for a new sunroof! I absolutely could not believe it! if there was any rust it was due to their "quick fix with the shims that never really worked". they would not back down from the fact that the insurance only covers mechanical problems, and not rust, but what they would not hear is that if there was never a mechanical problem then there would not be rust! and if they would have taken the time to fix it right the first time, non of this would have happened.when I was trying to enplane this to the head of the service department, he was very rude and short and unwilling to help in any way! even the clerk at the front desk that heard everything, could not believe it! after I was left to pay her for the" Service???", she told me it just was not right, that i should contact the main Subaru dealership of America to file a complaint!
I was shaking when i left, I had wasted two days off island a bunch of $ on a rental and a place to stay etc.., I was treated disrespectfully, and when talking with the Subaru dealership of America, they also choose to stand behind there dealer, and say that i had let to much time transpire. I am hard working mom of two, and when i choose to make the huge investment in a practically new Subaru, it was a big decision, but I was told about the reliability and the good service, but now i am stuck with a sun roof that i had to seal shut so it would not leak and rune my whole car. I do not have $1500 to trow in to it and i am completely reluctant to ever set foot in a Subaru Dealership again!
I wish i could "feel" the so called love.
Summer m Scriver
Mike Libby is awesome! He was very knowledgeable,... - Superman85
Mike Libby is awesome! He was very knowledgeable, helpful, and went out of his way to help me get into the car I wanted. HE truly has a passion for Subis and a true passion for his customers.
I was attended to very quickly and given all the... - wechkin
I was attended to very quickly and given all the information I requested. The haggling over price was courteous and reasonable and I'm content with the outcome. I've been shopping for cars for sixty years and this was by far my best experience.