Good service, but always trying to sell me on something.... - carguy
I go into Subaru often to get my oil changed, tires alined, etc. Every time they are very friendly and helpful, but it seems like sometimes they are trying too hard to get my money. I have yet to go in without them saying I need something else done or try to charge me for a service I am supposed to get free. I understand mistakes happen, and they are always quick to correct their "mistake". But sometimes it sure does feel like they are just seeing if I will notice. Maybe it's just me, but it happens every single time. The guys there are great but they should make it easier for me to trust them.
Excellente Servicio - brenda.andrade2
We experienced superb service at Dick Hannah Subaru! From the second we walked in through the doors, until the second we drove our cars of the lot. Sue Heath and Apple Dysiatco, did a fantastic job answering all of our questions, and making the process of purchasing a car go as smoothly as possible. They also made us feel welcome and right at home with their friendly personalities and endless snacks! :)
Great Experience! - CHRISTINE M.
I bought my first Subaru yesterday at Subaru of Puyallup.... Easy peazy - I pretty much knew what I wanted and it was up front and ready for me to test drive when I arrived. Done deal! Thanks Kimberlee and the Subaru crew!!
Buying made easy - Ian
My wife and I were looking for a new AWD from the Japanese competition but decided to test drive the Forester at Peninsula Subaru neither of us had even considered a Subaru as even beings the running. The salesman explained the features and let us go where we pleased. I was encouraged to try the AWD on leaves, hills, 2 inches of water over the road way. When asked what I thougt about the car I said I liked it but needed he competition. He told me what vehicles were the closest competition and wished us luck, no pressure, no negative comments about the competition.
We the drove the two main Japanese competitors (we have family with the American competion and did not like the reliance on a turbo to be able to do more than coast. The competition lacked the great traction and comfort of the Subaru. My wife and I both noticed the Forester had better visibility and I mentioned it to both of th other dealers. As soon as they knew we were considering Subaru the remainder of the test drive was bashing Subaru by the sales guys. What was interesting is all the negatives they mentioned also applied to their vehicles as well but they had no mechanical expierence or education to know it. I tried to negotiate on the price on the competition and they stuck with the MSRP and only a slight discount with Costco etc. My wife looked at me and said why bother the Subaru is nicer car and had better visibility.
We went back to Peninsula Subaru again after doing some on line price comparison. The sales staff showed us the numbers instantly offering a great price beating even the Costco price by a few dollars. While they were working on the details with my wife, I was checking on line prices in Puyallup and the North Sound inorder to avoid buyers remorse. I found a better price on line but it was a one day sale, one car etc. etc(probably gone if we went ther etc). I showed the salesman, he showed the manager and came back with all the papers showing the new price. No haggling. Lower sales tax. Free oil changes etc.
They installed the accessories and we drove off in the first storm of the season.
Excellent sales person and personal - Olivia gold
Good place to buy a car. Excellent people's and cars. The salesman Elaine took her time and very polite unswer all my questions. I walk in undecided and I leave with a nice car
New Customer - jjjr
I was a first time customer at Koenig Subaru and was treated with courtesy and respect. They had the Car I was interested in, matched the best deal I could find on-line (and had the very lowest sales tax rate), gave me a fair trade in, I made the deal! I would recommend them to anyone.
A Lovely Experience! - Dan M Snider
The service from salesperson Dave Moir was excellent Got a very awesome deal We love the car a Subaru Outback Would highly recommend this dealership. It truly was a five star experience thank you so much for making the buying of our new car a complete Joy Dan and Rose Snider
Wife used to work with most of the employes. - sretired lady
because I like the way they treat customers, always knowledgeable and curtsey
to all questions.
My Wife used to work there, so of course We like them
Outstanding - Sweet Pea: Brandy
Quick, pleasant, professional, timely. Each time I go to the dealership they treat me and my vehicle with respect. They take care of what needs to be done very quickly, in the timeframe given or faster and I am on my way. There is no heavy sales pitch for more sales or other services and I like that. They don't make fun of the fact that I treat my car as something special, so they carry it over into how they treat Sweet Pea too.
Internet Awesome! - ColoradoHappy
I had been searching the internet for several months for my "perfect truck". I found it on the website for Bud Clary Subaru. I immediately contacted the dealership via email and almost instantly had a call from David "DK" Killion. He was very helpful & patient with my questions. Later he kept communication ongoing via email until we could go see the vehicle several days later. He even arranged for a salesperson to be available for us as he had to leave! Congratulations "DK" for your first little one. The salesperson (Long Huynh)was helpful beyond belief and ensured we had a good experience. As a side note: The finance officer has a great disposition and we enjoyed his sense of humor.
We ended up getting the Chevy Colorado and will recommend Bud Clary whenever possible. Thank you again everyone at Bud Clary. You are internet awesome!!!
How a New Car Purchase Should Be - JamesKirk
We narrowed our car search down to a couple Subaru models, and then used www.cars101.com to research all the tradeoffs and options. When it came time to secure a specific car, we got quite a range of quotes from Western Washington dealers. Joe Spitz, at Carter Subaru Shoreline, offered a discounted price that was far less than the next lowest quote for the same car. His proposal wasn’t even in the same league as the much higher fixed prices used at some Subaru stores.
We were happy to get the exact package we were seeking, for a model that is in very high demand, while paying a deeply discounted price that made a joke of the “true” car values listed by the various car buying websites.
Our sales consultant, Joe Spitz, impressed me as the kind of guy who eats, sleeps, and loves the Subaru brand. I have pretty high expectations when I’m about to be parting with a lot of money. Joe not only exceeded all my expectations, but he also significantly lessened the amount of money I had to part with :)! His candid and thorough response to my questions, and his use of just the right amount of humor, made the buying process downright enjoyable. He has really earned my respect.
I see other glowing online comments about the guy. This would normally be a disincentive for me to post yet another accolade for his virtual refrigerator door. But, fair is fair, When someone really gets it right, he or she deserves at least as much notoriety as a looser who's earned every flaming arrow he or she has ever received on the web. I'd much rather write a positive review - when that rare, praiseworthy instance occurs.
Without reservation or prompting, I’d suggest that anyone in the market for a Subaru “Goe see Joe.” Joe Spitz, at Carter Subaru in Shoreline.
Love my Subaru - Driver
Going to Dewey Griffin to buy a car was a great decision. I have recommended them to a good friend that was looking for a new car, and they bought their car there also. No pressure , no games, just friendly salesman and easy financing. I love the free car washes I will always buy there!!
Lupe....was awesome!! - Robert Heckard
Excellent service, great salesman to work with. No pressure, overall great experience. Highly recommend him for anyone! Good to know there are dealerships out there that honestly care :)
The service department rocks! - Aunt Teeny
This is the best Subaru service department around. It was closer for me to take my car to Chaplin' s, but I drove out of my way to have all of my service done at Eastside Subaru. I would highly recommend.
over looked a simple washer. - BeMoreAware
it is convenient to have an 'express' service. although, mistakes can happen more frequently. an oil change from chaplin's left me with an oil leak a few days later. not a huge puddle, but maybe a 4in square of some orangey-clearish liquid. unsure of why, i took my car to the nearest subaru dealership, at the time, where they were able to let me cut ahead of a few others who were waiting, to have my car looked at. what i had found out was that there were two washers around my car's oil drain plug and that was the cause of the leak. luckily not too much oil leaked out to cause abnormal engine wear. take the time to schedule an appt for your car and not take it to chaplin's.
Not impressed - Roo1234
They dented the hood of my car and kept calling me by my last name. Both my first and last name could be first names, but since I told them what my name was multiple times, I'm not sure why they kept calling me by my last name. Definitely never coming back here and 100% never recommending Stewart Subaru
Sales Department is Terrible - Better options close by - Crosstrek
I would like to start by saying that this is only for their sales team. The service guys are awesome, especially Sam.
1) I was very unimpressed with their sales team. I first went in to see what they'd offer for trade in on my truck. The man "helping" me, Jim Read, was pushing for me to tell them what we were shopping for, but I wanted to know trade in value first and I made that very clear. He kept asking and I kept saying no. He acted like he didn't want to give me the time of day. They did a half-xxx inspection of the truck and quoted a really low number (compared to KBB and what other dealerships offered me). I told him thanks for his time and left.
2) They do not keep their inventory up-to-date. They had an impreza on their website and third party sites for weeks after it was sold, which was frustrating
3) Over a month later they had a car for a reasonable price so I called on it and got a different sales person, Steve Brondos. I asked if the low number they original quoted for my trade in was the best they could do. He couldn't find any of the information in their system and said 'that's weird, any time we quote for a trade in it goes in the system", so I explained my poor experience to this sales person. He just said "oh" and moved on; no "I'm sorry to hear that" or anything that you would learn in customer service 101. He said to text him information about my trade and he'd get back to be right away. I texted him information, didn't hear back for over an hour so I made sure he got it the text. He said "yep working on it". Then asked what the other dealership offered. I answered, and he never replied. We went a bought a Crosstrek from another dealership that night. Auburn's loss.
Definitely not recommending them or going there again. Apparently they have enough business that they're not too concerned about trying to win yours. Good luck!
rude, they took advantage of my situation. "Feel the Love"? - summer moon
I had purchased a 2011 Subaru when it was less than a year old, and at that time i was talked into paying an additional $2400 for extended warranty. I only had the car for months and i noticed that the sun/moon roof would not always open or close as it should. so i took it in to the dealer, and they said it was jamming and that all they needed to do was shim it so it would not catch. (this was not how the situation should have been fixed, it was unprofessional and ultimately did not work! leading to worse problems). since i live in the north west and it rains a lot, I can go all winter with out ever opening it, but when i started to try to use it again that summer, it started sticking again. I called the dealer, ( I did not go right in because I live on a small island many miles and hours away from the nearest dealer), but i did speak to a service person, who said to just bring it in at my convenience (but that they would need to have it 24hrs, so when I was finally able to find the time to drop it off, rent a car, and kill a whole 2 days. when I returned for the car, I was told that they took it apart and found rust and that the insurance did not cover rust! then they wanted to charge me for there time??? and they said it would be $1500 for a new sunroof! I absolutely could not believe it! if there was any rust it was due to their "quick fix with the shims that never really worked". they would not back down from the fact that the insurance only covers mechanical problems, and not rust, but what they would not hear is that if there was never a mechanical problem then there would not be rust! and if they would have taken the time to fix it right the first time, non of this would have happened.when I was trying to enplane this to the head of the service department, he was very rude and short and unwilling to help in any way! even the clerk at the front desk that heard everything, could not believe it! after I was left to pay her for the" Service???", she told me it just was not right, that i should contact the main Subaru dealership of America to file a complaint!
I was shaking when i left, I had wasted two days off island a bunch of $ on a rental and a place to stay etc.., I was treated disrespectfully, and when talking with the Subaru dealership of America, they also choose to stand behind there dealer, and say that i had let to much time transpire. I am hard working mom of two, and when i choose to make the huge investment in a practically new Subaru, it was a big decision, but I was told about the reliability and the good service, but now i am stuck with a sun roof that i had to seal shut so it would not leak and rune my whole car. I do not have $1500 to trow in to it and i am completely reluctant to ever set foot in a Subaru Dealership again!
I wish i could "feel" the so called love.
Summer m Scriver
Mike Libby is awesome! He was very knowledgeable,... - Superman85
Mike Libby is awesome! He was very knowledgeable, helpful, and went out of his way to help me get into the car I wanted. HE truly has a passion for Subis and a true passion for his customers.
I was attended to very quickly and given all the... - wechkin
I was attended to very quickly and given all the information I requested. The haggling over price was courteous and reasonable and I'm content with the outcome. I've been shopping for cars for sixty years and this was by far my best experience.
Subaru of Spokane