I bought a vehicle from. - lauramosby
I bought a vehicle from. Superior auto in September of 2024. We believed in our sales representative at the Evansville location. He told us that this vehicle had been inspected to ensure we were receiving a quality car. We have had nothing but issues since we purchased our Buick Enclave 2015. We had it in the machinic shop January 2025 to fix various issues including control arms suspension struts the air bag system (started showing issues two weeks after purchasing) and other issues thid vehicle had that should have been taken care of before we ever purchased it. Further more, the warranty company would not cover all costs and we are on the hook for $1200. Superior auto described a program we could go through that they offer which would add this $1200 to our loan and pay off the remaining balance to the mechanic. We have submitted the requested documents to have this done and now we are in April and Superior Auto still hasn't sent the mechanic payment. They have ran our credit again, won't answer our questions as to why this is taking so long but still we pay each week. Yesterday I was driving my kids home from school and three different lights came on indicating the all wheel drive system was malfunctioning traction control was off and the stabili trak needed service subsequently as we were on the highway frighting sputters started happening. So since September of 2024 we have had to replace the battery (the day after purchase) replace the tires out of our pocket, have the vehicle in the mechanics for two weeks responsible for $1200 which all cost should have been covered but for $150, have had the airbag system serviced multiple times and now in the very beginning of April 2025, 7 months after purchase our vehicle is again inoperable. This was supposed to be our family vehicle driving my kids to school going grocery shopping and various other in town family activities and I am afraid to get in it not knowing what's going to happen next or thinking we will be stranded on a simple outing. We've asked to speak to their corporate office and are refused the contact information. I do not recommend buying a vehicle from Superior auto we trusted them and have been severely let down.
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