65 virginia Chevrolet Dealers

STAY AWAY! - Tyler Fischesser

STAY AWAY! I negotiated an out-the-door price over the phone(as you should do to stay away from their sales pressure tactics) with their GM Angel and we came to an agreement. I told him I would be there between 7 and 8 that evening to pick up the car. When I got there they had SOLD THE CAR TO SOMEONE ELSE. I drove an hour each way and did all the negotiating for absolutely nothing. They clearly have no respect for you or your time.

Great customer service ,,,very honest and proper - Roozbeh0

Great customer service ,,,very honest and proper information provided during my communication with the dealer ,,,,I have recived a super nice clean car and it was a great deal ,,thanks very much

Buying a new truck could not have been any easier with - Chriskcmiller1213

Buying a new truck could not have been any easier with the help of James Mcphearson and the rest of the sales team, they went above and beyond to help us get into our new Colorado! If you’re looking to buy, or sell give this team a shot, they will not disappoint.

I recently had my car serviced at Duke Automotive. - hooknrod

I recently had my car serviced at Duke Automotive. The service I received stretched out for a while (parts availability) and through it all the service department was courteous, informative and helpful. I especially appreciate the interaction I was able to have with the shop foreman and lead mechanic. Very helpful.

Harrison was very helpful finding my 2017 Chrysler... - Mark Hall

Harrison was very helpful finding my 2017 Chrysler Pacifica, oing to make a big difference in my business!

My truck almost left me stranded on the highway. - Scott

My truck almost left me stranded on the highway. I got it to Casey Chevy in Newport News and they told me they couldn't even look at it for 3-4 days. I then called my preferred service dealer Ken Houtz where I've been going for almost 10 years and Mark said if I could get it to him, he'd have it looked at by the end of the day so that's what I did. I then was having trouble getting a ride home and Dave was so awesome and gave me ride home. Before I was able to leave the dealership Tyler had already looked at my truck and gave me recommendations in which I said go ahead. Friday, they had my truck back in service. Outstanding work by the Ken Houtz Service team. I will no longer even try to go anywhere else. Thank you very much to Ken Houtz Chevrolet!! -Scott

Gary in the service department always goes above and - Brian

Gary in the service department always goes above and beyond to make the customer happy!

Excellent - CJVA

I was in the market for an SUV and decided to purchase a Chevrolet; and I am so glad I did. The entire process was smooth and stress free. The whole Chevrolet team was polite and helpful.

PURCHASE OF LEXUS - Hokie

I was browsing Ramey’s Website and found a pre-owned Lexus which I liked. The Lexus was on their Richlands lot. I contacted them via E-mail to get more information about the vehicle and to discuss pricing. I exchanged multiple E-mails with Sidney Smith and Brandon Sheets. After we had basically negotiated a deal via E-mail, my wife and I traveled to the Ramey-Richlands dealership to test drive the vehicle. While driving the vehicle, we discovered that the windshield had a tiny chip / pit, which the dealership promptly had repaired to our satisfaction at their cost. We then finalized the deal. While visiting the dealership, we met with Brandon Sheets (manager), Christian Yates (sales), Frank Browning (sales), Eugene Hilton (sales), and Chance Moore (finance). All of them were very professional, courteous, friendly, cooperative, and helpful. This was our first experience with the Ramey-Richlands dealership, and it was very positive. We would not hesitate to deal with the Ramey-Richlands staff again for future vehicle purchases.

As a repeat customer and someone who gets all service - Chevy

As a repeat customer and someone who gets all service from the dealership I expected to be treated as a valued customer. I was not! Tried to get a new car for my daughter and had horrible customer service (stood up first appointment) and had bad experience second appt. Lots of add on fees ($2000 gas&go lol). Ex- military as well. I thought there would be more effort under new ownership. People don’t travel to Front Royal to purchase cars, it’s for people who are loyal to community. I’ll have to switch from Chevy or go elsewhere. Too bad?

No hassle sale and kept thier word on what was discussed. - Faysho

No hassle sale and kept thier word on what was discussed. Mattison did a great job.

Had exactly what I was looking for. - rjoe6969

Had exactly what I was looking for. In and out with my new truck with no problems. Large selection for a small.town dealer......

Horrible work, will never return to this dealership, had - Dakota36836

Horrible work, will never return to this dealership, had a simple oil change done my 2003 corvettea few months back and they charged me around 300$ and i had to get over half of it refunded. it was time for a change again, i decided to do it myself this time since i am a tech myself and had time. I ended up bending a 15mm wrench trying to get an oil plug loose that should be torqued to 15 ft lbs. When i called about it they tried to charge my 60$ and soonest they can schedule is tuesday to resolve this problem so i went to the dealership in person raising xxxx and they changed their mind now i can come in Saturday at 9( the next day) which is fine, i just want my oil changed without breaking my oilpan at my expense for anothers mistake. Long story short i show up they get my oil changed and charge me 40ish dollars for labor which is fine i understand techs are there to make money, but this time on my invoice they have the wrong milage on my car, says they reset my oil life monitor which is a lie i reset myself showing it had 12% left after the oil change and no sticker for my next time to change. Its absolutely absurd to me GM cant properly do a quick oil change on their own vehicles correctly at a dealership

When the service department tells you it will be 20 - Julesmonte

When the service department tells you it will be 20 minutes to button things up. Be prepared to wait an additional 2 hours to then be told they are finishing up the oil change. As a visitor to the area. I would not recommend this dealership. If they can not or just won't be honest on something so simple, how can you trust them for anything more?

The worst truck “buying” experience I have ever had. - Valvoconst

The worst truck “buying” experience I have ever had. Truck was filthy. Live ammunition left in the console. Poor communication and in the end, down right deceitful. Choose to spend your hard earned money where it is appreciated.

Staff was friendly and helpful. - aiamendola

Staff was friendly and helpful. We will return when it's time to buy a car for our youngest son!

Service department has been a joke - Pigg0302

This place is a joke brought truck in on warranty work after a month still no resolve and giving me the run around. Had them change the oil before realized how bad it was one month in my truck is low on oil when I have never had an issue with it leaking or burning oil and is now ticking again didn't have this issue prior and my warranty work still hasmt been done!

Second vehicle purchase from Malloy Chevrolet. - Melissa Eden

Second vehicle purchase from Malloy Chevrolet. Found newer model Traverse with low miles. Purchased Certified so got extra warranty. Couldn't beat the price! Made the deal, with a trade, in record time. Customer Service was excellent. My salesperson, Rich Williams, was attentive to questions and hesitations, without being pushy. Financing was quick and painless. Farid Mohajer-Vaghari, my finance manager, explained all options.

I had a problem with my door lock. Cindy went above and... - mimiberberich

I had a problem with my door lock. Cindy went above and beyond for me to have the problem taken care of. She is AWESOME!

Needed a VA State inspection and they were very fast! - haroldstallard80

Needed a VA State inspection and they were very fast! Will definitely stop back in the next time I am in the area and need something done. Very clean and very nice people there!

What a great staff! - Chevygirl

What a great staff! You feel comfortable and at home. Staff goes out of their way to make your experience great!

10++++. - debbisdu49

10++++. Awesome experience with them. Treated with the most respect. This was my son’s first car and they went above and beyond!

Horrible excuse for service personell. - tokheim39

My Silverado pick up broke down on I 81 North on Sept.12th. Since the truck was covered by the GM Extended Warrantee, it was towed to the nearest Chevrolet Dealership for service. That was Elliott Chevrolet in Staunton, Va. They worked on it and called when it was done. They informed me that the repairs were not covered by the GM warrantee because they feel that someone, " has been inside the engine compartment doing repairs and leaving loose bolts, etc? I tried to assure the Service Manager that this was the first that I was aware of this and didn't think the it was correct? He still denied my claim. I was forced to pay the charges to release my truck and drive it home. I then went to my home town dealer, where I have purchased 11 Chevy cars and trucks, to get their thoughts on the matter. They basically agreed with me that the repairs should have been covered and gave me written proof of that. I then contacted the Elliott Service Manager and faxed the new info to him. I called Chevrolet Customer Claims and opened a claim for reimbursement. Today, I received a call from the Chevrolet Claims Supervisor stating the Elliott Chevrolet Service Manager is standing by his opinion and is denying my claim, once again? It makes a long time Chevrolet customer, buying new Chevy's since 1966, question why you would buy the very best extended warrantee, with a new vehicle, and pay a lot of money for the coverage. Then the one and only time you have an issue, the Service Manager in a Dealership thinks he sees something amiss and denies any help. As far as he is concerned.....Case Closed! When did these guys get to act like little the complete judge and jury? Beware of this Dealership. You might get burned as I did. Trouble with my case is that I truly did nothing wrong nor did I have reason to believe that the warrantee would not be honored?

TOLD ME THEY DON"T NEED MY BUSINESS AND TREATED ME THAT WAY - yokennyr

Called the service department to order a replacement key fob for my Corvette. I asked the service manager that I spoke with, to contact my insurance person because they were going to pay for it. He told me he was too busy to call them. After a few minutes, I finally said to him " I guess your just too busy for my business, so I guess I'll take it elsewhere". He said, fine. I called back a few minutes later and I asked for the dealership manager, and was given one of owners...Fellers. I told him that I thought he might like to know that business was being turned away because service was too busy. He said that he wasn't too busy to make the call and that he would call me back. He left a message on my phone a few hours later asking that I call him back. I did twice, but didn't get him so I left two messages. That was a month ago, and I have yet to hear back from him. I guess they are too busy and don't need anymore business. So I would recommend taking your business elsewhere. I did, and had the matter settled thru another dealership in 3 days time. Fellers Chevrolet lost my current and future business. Too bad since I just moved to the area and was hoping for a good local chevy dealership.

Ripoff Artest - Dr. V

I recently visited the store to purchase a new car. I was working with a young sales person and everything was going okay until Clint the GM tried to get involved. He tried to explain that the dealer pricing was handled by Mr. Leckner himself and he agreed it was a bait and switch style price scheme just to get people in the door. He said the $999 processing fee was also just a way to get the owner paid and if he owned the store he wouldn’t charge more than $99 or no processing fee. Clint was nice but how can I trust a company who’s own GM doesn’t believe in the owners or company mission. Sounds like Mr. Leckner might want to change the company mission or hire managers that agree with his agenda. Either way I’m not buying from a company who’s own store manager doesn’t believe in their services or products worth.

Service Department is Horrible - vmisully

Not very good service, had to retur multiple times to get something fixed that they found during an oil change. When making appointment to get something fixed that they knew about. I would think they would order the parts

Rex Gordon at NNC is a great salesperson and problem solver - Larry

I purchased a truck in 2013 and admired my salesperson Rex Gordon for the work he put into finishing a sale. Recently I had some issues and called Rex again and he took care of the issues.

Best body shop in the tri-cities! - haroldstallard80

Best body shop in the tri-cities! Very helpful and I appreciate them for helping me get my Silverado repaired in a timely fashion.

Absolutely appalled at the utter disrespect this... - cookds

Absolutely appalled at the utter disrespect this establishment has shown. My husband and I have been researching to buy a new truck for months. We spent numerous hours online looking at options and inventory. We were excited to see that the Chevrolet Silverado 1500 Trailboss LT was in stock at a local dealership (Whitmore). We were off on MLK day, and planning to purchase a truck after all of our research; and a bonus that we could support a local business. However, when we arrived on the lot (9:15am) there were no other customers, but yet no one came out to greet us — we had to go in and ask for assistance. Once inside, my husband inquired about a test drive. The sales representative (while still sitting at his desk), asked my husband what his credit score was, my husband informed him that he had outstanding credit. Next, the salesman, still sitting asked, “well do you have a co-signer lined up? Because that’s a pretty pricey truck!” Absolutely appalling and completely disrespectful! Never once did this individual introduce himself nor offer any information about the vehicle. He did however assume that my husband must be too poor to afford a “pricey” truck, advertised at $50k (the going rate for trucks nowadays) just by walking in the front door. Outraged, I called and asked to speak with the owner so we would have an opportunity to discuss; but he too has refused to return any calls. Ultimately, we drove to Priority Chevrolet in Chesapeake and purchased that “pricey” truck with no issues! Do not recommend this dealership; please find other alternatives. Updated: Still no response from the dealership about the lack of professionalism and total disrespect. However after viewing photos on the dealers Facebook page, we are able to identify the salesman who refused to assist us, James West.