5 Toyota Dealers near 13057near 13057

Very helpful people all around. - zGetz15

Very helpful people all around. I had help from Tamera and AJ, and they got me into a new tacoma. The whole process was really easy and hands off on my end.

This is the second time I have had a situation with the - tradesman77

This is the second time I have had a situation with the Service Dept here and there won't be a third. I Scheduled an appointment for 3pm and my wife arrived a half hour early, then service person tells her that they can't look at the problem with my 4 runner because they are back log. She took time off from work to make the scheduled appt and drove 45 mins from home for nothing. Again, we tried to give Fox our Business because it is closer to home. we will go back making the 90 min drive to Hoselton Toyota in East Rochester where we should of Stayed - GOOD RIDDENS -

Twice now we have made an appointment to have our car - rowbert22000

Twice now we have made an appointment to have our car looked at for some kind of noise in the front end and both times we have been told upon arrival. Ohh this is a scheduled drop off. NO, IT IS NOT and nowhere does it day drop-off in the scheduling of this. We live over an hour away and only have one car. Even after being told this ridiculousness we asked if they could at least run tge diagnostics on the car so that we could make a better plan to bring it back for the repairs (which are covered and why they are screwing us around) but they couldn't take 10 minutes to help us. When asked about using a rental car we were then told no, we only do that for long term repairs. Well maybe you should've taken a look at it!! Very unprofessional and thier customer service sucks!!

A nightmare from the start. - Harry Neveragain

A nightmare from the start. The new salesperson I got was extremely shady--he misled, deceived, and lied throughout the transaction (all while wearing a giant, garish, "Jesus on the Cross" watch!). Every question I asked required him to make a trip to his boss for clarification or permission to respond. I would advise everyone looking for a car to look elsewhere, as I should have done.

I purchased a 2023 Toyota Prius Prime XSE in November - rakornbl

I purchased a 2023 Toyota Prius Prime XSE in November 2023. The dealership failed to notify me that there were no snow tires available for this car when I purchased it, and I live in Syracuse, NY, which has one of the snowiest winters in the northeast. I have owned Prius's since 2006 and learned that snow tires were essential for navigating Central New York roads in the winter. I researched and discovered that I could create a snow tire that fit the car by combining a certain size tire and hub. I got the dealer's parts department to order the tires and hubs I selected and they ordered the wrong hub and had to reorder it. They finally got the order right and installed the snow tires. After the tires were installed, the TPMS low pressure indicator lit up. I brought the car back to the dealer and they told me that they failed to order the correct TPMS sensors for the snow tires, and had to order the correct ones. In all, I made 3 extra trips to the dealer to get snow tires put on my new car, but my main complaint is that the car was sold to me without telling me that there was a problem with snow tire availability. In addition, the cost for the custom-made snow tires was substantially more than if I had snow tires already available for the car.