We recently purchased a new truck from this dealership. - Jo
We recently purchased a new truck from this dealership. The vehicle itself is great, and the sales process initially went smoothly.
However, the experience changed significantly once we decided to finance the vehicle through our personal bank instead of the dealership. After informing the staff of our decision, the atmosphere became noticeably less welcoming.
When it came time to complete the paperwork, we were not brought into the finance office and instead signed the final documents while standing in the lobby. No one reviewed the paperwork with us or walked us through the documents before signing.
This stood out to us because we have previously purchased several vehicles from a sister dealership in the same group and had positive experiences there. We expected a similar level of professionalism and customer service.
We are happy with the truck, but the final part of the purchasing experience did not reflect the level of customer service we anticipated.
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