Took truck into ciocca 7/28 for oil change and tire - MIKEFNLL
Took truck into ciocca 7/28 for oil change and tire rotate was informed they found and oil seep and would need to put die in the oil and have the truck come back in two weeks to test. Two weeks later 8/9 took truck in to check for seep they informed me it was the gasket to the oil cooler and it would be 375$ to repair, i informed Brian that I had purchased the extended warranty from ciocca with purchase of the truck, he said I'll have to call them Monday to see if the repair is covered under warranty or not. Friday 8/15 still no word from Brian I received and email from ciocca stating I declined electrical services. Tuesday 8/19 I called ciocca after waiting on the phone I was sent to Matt's voice-mail I left a voice-mail and have not received a call back. Same day Tuesday 8/19 I got a flier in the mail from ciocca saying I declined electrical service and could get 10% off my repair. This is an oil seepage I dont know how i declined electrical service for a mechanical repair. Im worried they won't stand by the warranty they sold me. 8/20 called ciocca again spoke to Bryan was told warranty never called him back he will reach back out to warranty and give me a call back. No call back 8/20. 8/24 still no call back from Bryan or ciocca. 8/25 wife went to ciocca for plates on her new car, she asked Bryan about my trucks warranty claim and was told he has to call them again he still hasn't heard back. 8/29 still never heard back from anyone. Disappointed in how this was handled after they sell you this warranty they can't get a hold of anyone to get work approved or denied kind of makes it a waste of money to even buy a warranty from them. Going to be looking into other GM dealers for the future.
Read More