Subject: Disappointing Lease Experience at La Quinta - TIM
Subject: Disappointing Lease Experience at La Quinta Genesis/Hyundai
I am writing to share my extremely negative experience with La Quinta Genesis/Hyundai. I was in the market for a Genesis GV70, drawn in by the national lease advertisement of $599/month for the preferred larger engine and 10K annual mileage.
After test driving the vehicle elsewhere, I located four identical models with similar options and MSRP at various dealerships, all quoting lease prices around $620-$630/month with some added features.
La Quinta Genesis/Hyundai had the exact same vehicle in my preferred white exterior. I visited on Saturday and spoke with Abel in Sales, leaving my contact information for a lease quote. When I didn't receive a call, I followed up on Sunday and spoke with Jesus, who promised a quote after speaking with his manager.
Later that day, Jesus texted me an exorbitant quote of $892/month. When I called to explain the significantly lower quotes I had received from other dealerships for the same vehicle and offered to sign immediately if they matched, Jesus rudely dismissed me, stating, "sounds like you got a great deal, goodbye," and hung up.
I was shocked by the salesperson's rudeness and the dealership's unwillingness to even discuss, especially given their dramatically higher price compared to other dealers. Consequently, I purchased my GV70 from another dealership later the same day and have shared my negative experience with La Quinta Genesis/Hyundai with everyone that I know.
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