I brought my 2014 Kia Optima SXL Turbo in for routine - Youwin!2016
I brought my 2014 Kia Optima SXL Turbo in for routine service on Tuesday, October 14th. Being it has 128k miles I advised my service advisor, Dylan, that I am not even sure if it needs anything but possibly check the brake fluid and coolant for flushes. He opened a binder and kept on pointing to a 120k service package that does both of those flushes along with an oil change and tire rotation. I stated to Dylan that I just got the air filters along with the oil change and tires rotated 3 weeks prior and to not do them but possibly the other items if needed. He called me later that day and picked up my car for the total cost of $972 to find out he ended up doing the oil change and tire rotation even though I specifically mentioned not to.
3 days later, Friday October 17th, I was driving my car and when I went to get onto the highway it spewed out black exhaust and the check engine light came on. Luckily, I was able to control my car ok to get to my destination. From there, I had it towed back to All Star Kia. Dyland called me back the next morning and stated that the coil packs and spark plugs were clogged with oil along with needing a air induction fuel system service, for another $719.32.
Monday, October 27th I was driving my car and noticed I had perhaps ¼ of the power it should be and would eventually get to the speed limit it needed. I again drove my car to All Star Kia Tuesday October 18th at 730am. I called back that day at 2pm to find out my car was finally being looked at. I didn’t receive a call until Wednesday October 19th at 230pm to let me know that the actuator needs to be replaced for yet another $1239.93, bringing the total for 3 visits to $2,931.25.
I told Dylan along with the service manager Jacob that my car was perfectly OK before I brought it in and suddenly, I bring it in and all these issues are happening. They both stated that it can be a “downhill effect” when you fix one thing another happens and refused to compensate me at all. Jacob did offer 10%. When I got off the phone with Dylan he stated he would be seeing me Thursday October 30th when I go pick up my car. Come to find out he was scheduled that day off and Jacob was supposed to call me at 11am for my car to be done and he didn’t call until the afternoon and I kept having to call them to follow up when they should be calling me
I asked them to double check the paperwork and come to find out, the first time I brought it in, the ONLY things that were done to my car was the oil change and tire rotation, and nothing else. I stated they need to fully refund me for the full amount. They used it as credit for the last service for a total of $178.19.
When I went to pick it up that Thursday I met Jacob in person and let him know unhappy I was and how much stress this has caused along with lost wages as not only do I work full time but also have a side business as well. He stated again that these things happen and all he can do is offer me 10%.
I am completely and utterly disgusted with the actions of Dylan and Jacob the service manager at All Star Kia, I will NEVER ever go back there.
I have emailed Kia corporate along with a few other from upper management to let them know about this as well
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