WORST DEALER EXPERIENCE EVER! I could go on for... - Dan75
WORST DEALER EXPERIENCE EVER! I could go on for paragraphs about how awful the service here is, but I'll keep it short. 1) They got me there under false pretenses, saying they had the car I wanted only to get down there and find out it was on their 'other lot', which turned out to be Huntington Beach Mitsubishi. 2) Got down to the other lot only to find out the car I wanted (a white version) was the dealers racing model, which was $40k more than the standard price of the car. 3) Sales person LIED to me about features of the car by showing me a 2011 model and saying everything on it was included in the 2010 model. 4) Was at the dealer for 8 HOURS to purchase a car that the price was already agreed on via email. 5) Didn't even detail the car after the purchase. They gave it a shoddy wash and an apology of 'Sorry, I'm not a detailing guy.' 6) The whole day at the dealer they didn't offer me anything to drink. They said they didn't have any water and nobody there could even give me a dollar for their soda machine (nice customer appreciation, huh?). 7) The gas station where they gave me a fuel credit to ripped me off. I had a $40 gas voucher, they only gave me $20 of gas and called me a liar when I called them out on it. 8) Subsequent appointments with them (there was a scratch on the car at purchase they said they'd fix) were only met with delays and excuses. It took weeks to get done and only because I kept hassling them. 8) I continue to get emails from their unorganized sales manager (who I had been in correspondence with after purchasing the car) asking if I'm still in the market for a car.
I wish I would have seen the other bad reviews here before deciding to deal with LB Mitsubishi, as it would have saved me a lot of headaches. They've tainted the excitement of buying a new car and have likely turned me off from ever buying a Mitsubishi again. In short, do yourself a favor and drive a little further to go to a dealer that actually appreciates their customers. This dealership only wants your money and will do anything they can to get it.
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