My wife and I recently brought her SUV in for service, - MikeK
My wife and I recently brought her SUV in for service, and our experience with Fred (Farhad) was extremely concerning from the moment we arrived. During the drop-off, the way he looked at my wife and the way he interacted with her made her visibly uncomfortable. What should have been a routine service appointment immediately felt inappropriate.
Later, he called my wife and attempted to pressure her into purchasing new tires by using scare tactics, claiming the tire was “going to blow up” if she didn’t replace them immediately. This type of fear-based upselling is unacceptable and highly unprofessional.
When we returned to pick up the SUV, his behavior escalated even further. He continued to direct inappropriate looks toward my wife and began asking personal questions that had absolutely nothing to do with the service. His demeanor and comments made her extremely uncomfortable, and it was clear this was not a one-time issue. What made his conduct even worse was the complete lack of respect he showed toward us as a married couple — openly behaving inappropriately toward my wife right in front of me.
This type of conduct is completely unprofessional, disrespectful, and unacceptable in a customer-facing role. I am genuinely concerned he may be behaving this way toward other women as well. I strongly believe management needs to address this situation seriously and take appropriate action.
My wife and I have purchased Honda vehicles for years and have consistently serviced our cars at this location. Unfortunately, after this experience, we no longer be coming back to this location
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