9 Ford Dealers near 95776near 95776

Everyone was very friendly and welcoming. - Lschilling26

Everyone was very friendly and welcoming. Super nice and easy to work with. Nick was helpful and accommodating. I felt respected and treated fairly.

The oil center and service advisor were fantastic. - Tia

The oil center and service advisor were fantastic. Customer service at the service was terrible.

Thank you David Hall and James Miller. - pfw47

Thank you David Hall and James Miller. All my needs were resolved to my great satisfaction. I am so happy with the results. I feel almost like it is a new vehicle even though it is a 2019. They are an excellent team. Thank you so much for my long list of issues resolved with excellence! The Wrights

My first contact with Downtown Ford of Sacramento was by - dkenner1949

My first contact with Downtown Ford of Sacramento was by text. I was contacted almost immediately by Dru Smith and we made an appointment. When my wife and I arrived, we were greeted at the door by Nathan. Nathan introduced us to Richard Pineda in sales. Richard was knowledgeable, informative and professional and you could tell he enjoyed his job. I explained that I was looking for a Maverick Hybrid. (one of the things we learned was that the wait period for the Maverick is over a year) So, we began to build my new pick-up on the computer. While doing so, we were shocked to learn that another customer had declined their Maverick and so it was offered to us. We were thrilled and happy that we would not have that long waiting period. Richard began the paperwork to purchase the truck. This was truly the best experience that we have EVER had purchasing a vehicle ANYWHERE. NO HIGH-PRESSURE SALES. Everyone sincerely had our best interest at heart and treated us like family. Richard patiently answered all our questions and was extremely knowledgeable. He explained all the intricacies of our new vehicle. I would highly recommend Downtown Ford of Sacramento to anyone. It will be the best auto-purchasing experience that you can have. We feel like part of the Ford family. Thank you all, Lonnie, Dru, Nathan, Richard, Gabriela and Nick. You made our experience enjoyable and as my wife said, “You need to clone Richard”

Delfino was awesome, no pressure, patient, willing to - jvlorda

Delfino was awesome, no pressure, patient, willing to answer any question, Robbie in Finance was awesome as well, Had paperwork ready to go and was in and out in just a few minutes. Third purchase from Woodland Ford and they all have been great

I’m writing to share my recent experience with the - eulaliog2003f

I’m writing to share my recent experience with the service department at Downtown Ford, which left me concerned about their diagnostic practices and customer care. I brought in my Ford F-150 due to a check engine light and explained that the issue felt very similar to a problem I had several years ago, which had been resolved by replacing a fuel injector. After their inspection, they diagnosed a faulty fuel pressure sensor and quoted me a high price to replace it. Something didn’t feel right, so I decided to get a second opinion. The second mechanic quickly determined that the issue was indeed the fuel injector — exactly what I had originally mentioned. They fixed it promptly and at a much lower cost than what Downtown Ford was charging for the incorrect repair. I’m relieved I trusted my instincts and avoided unnecessary repairs and expenses. However, this situation could have easily cost me hundreds of dollars for a fix that wouldn’t have addressed the real problem. I believe customers should be able to trust that a certified dealership service center will conduct accurate diagnostics and take customer input seriously. I’m sharing this to help others who may be considering Downtown Ford for repairs. Always get a second opinion if something doesn’t seem right. I also hope this feedback encourages the dealership to improve diagnostic accuracy and communication with customers.

Let me start by saying my salesperson, George, was - RENEE61

Let me start by saying my salesperson, George, was absolutely wonderful. He was attentive, professional, and truly a pleasure to work with. Unfortunately, I feel sorry for him because he has to work alongside a finance department manager, Chase, whose behavior was egotistical and dismissive. I had already found the car I wanted and was prepared to finance only about $13,000 . However, during the financing process, the manager repeatedly presented the same numbers, simply shifting what I would put down versus what I would finance—without making any effort to adjust on their side. When I asked if the numbers were based on my credit, he confirmed they were. I then explained that my son, who has excellent credit in the 800s, could step in to purchase the vehicle. His response shocked me: “Well, I won’t sell it to him.” When I asked why, he claimed that California law requires the person signing the contract to be the primary driver, and since he knew I would be the primary driver, he refused to proceed. I was floored. His attitude and treatment were unprofessional, condescending, and frankly insulting. Whether it was because I am a woman or simply his personal approach, I cannot say—but I do know that no customer deserves to be spoken to or treated in such a manner. I am a 61-year-old woman who believes in treating others with respect, and I would never in a million years behave the way Chase did toward me. Future Ford, you need to do better. Respecting your customers is not that hard.

This place is now called Downtown Ford - new owners took - JeremyR

This place is now called Downtown Ford - new owners took over a couple months ago. They've really cleaned up the place so my wife and I went in to check out the Escape - and we bought one! Thank you Nate and team.