On 12/8/2013 11:24:49 AM simonsue48 wrote:
This was the 6th Toyota my family has bought and the 5th one from this dealership. We've never been disappointed in their customer service. I initially spoke to Justin on the phone and he was very helpful. He happened not to be there when we arrived ready to make the purchase, so we worked with JR who had sold my husband his last vehicle. I'd already researched online and the available models and info were exactly as advertised. The business office person, Rob, was delightful and explained the options of extended warranties without seeming too pushy at all. I felt treated like an intelligent adult throughout the process. Was able to drive home with my 2012 Prius at the end of the day with followup paperwork in a way that fits into my schedule. Bravo again to Hyannis Toyota for a difficult task made far more enjoyable. I'd say we'd be back, but I expect these cars will run forever and may outlast me! Who knows? But I highly recommend this dealership for both new and used and the service center is best in the area.On 12/8/2013 9:41:16 AM docethics wrote:
Brad Lawler is an excellent service advisor in every respect. He was professional, friendly and respectful, answering several of my questions when I arrived. He kept me posted on the work being done, including checking with me on the extended time it would take to do a replacement on a recall. He makes the experience much more satisfying and I leave with the confidence that the service work was done well. I also appreciate the very comfortable waiting area for service customers. All in all, my experience was first-rate in every respect.