Not enough space to explain loopholes, manipulation, for
taking your money. A car worth 20,000 trade-in getting 13,000 charging everything against it. Being offered 2,000 above bluebook value. Tire fee, nev
taking your money. A car worth 20,000 trade-in getting 13,000 charging everything against it. Being offered 2,000 above bluebook value. Tire fee, never heard of that before, and the service stinks. The car i traded still had glass in it from twice you cleaning the car from when it was broke into the day after buying the 2nd kia soul. No one want to do their job right. My insurance paid you for fixing the window. Yes I'm very unsatisfied.
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by loppdesign1
May 25, 2026 -
Royal Kia responded
Thank you for sharing your experience with us. We understand your concerns regarding the trade-in value and the service you received during your recent visit to Royal Kia. Your feedback is important, and we take it seriously as it helps us improve our processes.
If you would like to discuss your experience further, we encourage you to reach out to us directly. We are committed to ensuring a better experience for all our customers. Thank you for bringing this to our attention.
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
When you walk into a dealership to make a purchase, you
think pressure salespeople… not the case. My experience at Kia was above welcoming. Aaron is knowledgeable on all the new technology in their line up
think pressure salespeople… not the case. My experience at Kia was above welcoming. Aaron is knowledgeable on all the new technology in their line ups. Made my car buying easy and stress free.
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by Klr650ds
Apr 27, 2026 -
Royal Kia responded
Thank you for your wonderful review! We're excited to hear that your experience at Royal Kia was welcoming and stress-free. It's great to know that Aaron was able to assist you with his knowledge of our technology lineup. We appreciate your feedback and look forward to seeing you again for your next visit!
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
Staff here are very friendly, very polite, very welcoming
and very attentive.
Very clean place too 👍🏻!
and very attentive.
Very clean place too 👍🏻!
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by flickfan
Apr 01, 2026 -
Royal Kia responded
Thank you for your wonderful review! We're thrilled to hear that you found our staff at Royal Kia to be friendly, polite, and attentive. We take pride in maintaining a clean and welcoming environment for all our customers. Looking forward to seeing you again soon!
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
Both Aaron and Ethan were fantastic!
I had been to a couple other dealers and had terrible experiences. The decision to purchase at Royal was made instantly when I walked into the deale
I had been to a couple other dealers and had terrible experiences. The decision to purchase at Royal was made instantly when I walked into the dealership after not being there for a few weeks and Arron, whom I had only met once remembered my name. That alone made me feel like a valued customer!
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by Ajdunkle
Mar 12, 2026 -
Royal Kia responded
Thank you so much for your review! We're happy to hear that Aaron and Ethan provided you with great service and made you feel valued at Royal Kia. It’s great to know that our team’s efforts to remember you made a positive impact on your experience. We appreciate your choice to come back to us and hope to see you again soon!
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
Very friendly and accommodating atmosphere.
Everyone we encountered projects a vibrant desire to ensure the customer experience is one that is comfortable and positive. Aaron Castillo was our
Everyone we encountered projects a vibrant desire to ensure the customer experience is one that is comfortable and positive. Aaron Castillo was our sales rep and was very thorough and customer oriented. He is extremely knowledgeable and is a great representation of the Royal Kia family's commitment to ensuring the customer experience is pleasant and engaging.
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by Ken B
Nov 22, 2025 -
Royal Kia responded
Thank you, Ken! We truly appreciate your kind words about your experience at Royal Kia. It’s wonderful to hear that Aaron provided such thorough and accommodating service. We strive to create a positive atmosphere for every guest, and your feedback means a great deal to us. We look forward to seeing you again soon!
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
Aaron impressed us the minute we met him!
Great listener to our needs and attention to details on each vehicle the we were shown was greatly appreciated, as well as his follow up after we pu
Great listener to our needs and attention to details on each vehicle the we were shown was greatly appreciated, as well as his follow up after we purchased our Sportage
We intend to make an appointment with him in a couple of weeks (since we've been away and tied up) to learn more about all the whistles & bells that our Sportage offers.
We were also very impressed to learn all that Royal offers in its commitment pkgs to its customers (especially the lifetime warranty, and their future follow ups!) Kind regards- Robin & Mark S.
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by Rscheller
Sep 18, 2025 -
Royal Kia responded
Thank you, Robin and Mark! We're thrilled to hear that Aaron made such a positive impression during your visit. It's great to know that you appreciated his attention to detail and the follow-up after your purchase of the Sportage. We look forward to your next appointment and hope to help you explore all the features your Sportage has to offer. At Royal Kia, we're proud to provide our customers with exceptional service and commitment packages like the lifetime warranty. Thank you for choosing us, and we can’t wait to see you again soon!
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
Outstanding Customer service with knowledgeable staff.
. I highly recommend.
Then if you're looking for a vehicle
. I highly recommend.
Then if you're looking for a vehicle
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by flucero72
Sep 04, 2025 -
Royal Kia responded
Thank you for your review! We appreciate your feedback about our knowledgeable staff and outstanding customer service at Royal Kia. We're glad to hear that you highly recommend us. We look forward to assisting you again.
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
Very clean and professional, just bought my second car
from Royal. I highly recommend Aaron for all your car needs!
from Royal. I highly recommend Aaron for all your car needs!
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by Brittanp6
Aug 24, 2025 -
Royal Kia responded
Thank you for your wonderful review! We're thrilled to hear that you had a great experience purchasing your second car from Royal Kia. Aaron will be delighted to know that you highly recommend him. We appreciate your trust in us and look forward to assisting you again in the future!
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
No pressure, no hidden fees.
Buying my KIA through Royal KIA was easy and seamless.. everyone was professional and made the experience of buying a new car stress-free.
Buying my KIA through Royal KIA was easy and seamless.. everyone was professional and made the experience of buying a new car stress-free.
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by Kim Mitchell
Aug 22, 2025 -
Royal Kia responded
Kim, thank you for your wonderful review! We're thrilled to hear that your experience buying your Kia at Royal Kia was easy and seamless. Our team strives to provide a stress-free environment for our customers, and it's great to know we met those expectations. We appreciate your feedback and look forward to serving you again in the future!
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
Friendly staff and lots of options to choose from, will
consider visiting later for other buys
consider visiting later for other buys
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by Hyperxeno
May 27, 2025 -
Royal Kia responded
Thank you for your kind words! We’re glad to hear you had a positive experience with our friendly staff and our wide selection of options at Royal Kia. We look forward to seeing you again for your future purchases!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com