Aaron Castillo
Aaron Castillo at Royal Kia

Aaron Castillo

Sales / Lease Consultant

Royal Kia

4333 East Speedway Boulevard
Tucson, AZ 85712

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4.7
42 Reviews
4.7

42 Reviews

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42 Reviews of Aaron Castillo

May 24, 2026

Dealership Rating
Employee Rating

Not enough space to explain loopholes, manipulation, for taking your money. A car worth 20,000 trade-in getting 13,000 charging everything against it. Being offered 2,000 above bluebook value. Tire fee, nev More

by loppdesign1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
May 25, 2026

Royal Kia responded

Thank you for sharing your experience with us. We understand your concerns regarding the trade-in value and the service you received during your recent visit to Royal Kia. Your feedback is important, and we take it seriously as it helps us improve our processes. If you would like to discuss your experience further, we encourage you to reach out to us directly. We are committed to ensuring a better experience for all our customers. Thank you for bringing this to our attention. Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com

April 27, 2026

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Employee Rating

When you walk into a dealership to make a purchase, you think pressure salespeople… not the case. My experience at Kia was above welcoming. Aaron is knowledgeable on all the new technology in their line up More

by Klr650ds
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 27, 2026

Royal Kia responded

Thank you for your wonderful review! We're excited to hear that your experience at Royal Kia was welcoming and stress-free. It's great to know that Aaron was able to assist you with his knowledge of our technology lineup. We appreciate your feedback and look forward to seeing you again for your next visit! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com

March 31, 2026

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Employee Rating

Staff here are very friendly, very polite, very welcoming and very attentive. Very clean place too 👍🏻! More

by flickfan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2026

Royal Kia responded

Thank you for your wonderful review! We're thrilled to hear that you found our staff at Royal Kia to be friendly, polite, and attentive. We take pride in maintaining a clean and welcoming environment for all our customers. Looking forward to seeing you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com

March 12, 2026

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Both Aaron and Ethan were fantastic! I had been to a couple other dealers and had terrible experiences. The decision to purchase at Royal was made instantly when I walked into the deale More

by Ajdunkle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ethan Blake, Fred Cox

Mar 12, 2026

Royal Kia responded

Thank you so much for your review! We're happy to hear that Aaron and Ethan provided you with great service and made you feel valued at Royal Kia. It’s great to know that our team’s efforts to remember you made a positive impact on your experience. We appreciate your choice to come back to us and hope to see you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com

November 21, 2025

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Very friendly and accommodating atmosphere. Everyone we encountered projects a vibrant desire to ensure the customer experience is one that is comfortable and positive. Aaron Castillo was our More

by Ken B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 22, 2025

Royal Kia responded

Thank you, Ken! We truly appreciate your kind words about your experience at Royal Kia. It’s wonderful to hear that Aaron provided such thorough and accommodating service. We strive to create a positive atmosphere for every guest, and your feedback means a great deal to us. We look forward to seeing you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com

September 17, 2025

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Employee Rating

Aaron impressed us the minute we met him! Great listener to our needs and attention to details on each vehicle the we were shown was greatly appreciated, as well as his follow up after we pu More

by Rscheller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 18, 2025

Royal Kia responded

Thank you, Robin and Mark! We're thrilled to hear that Aaron made such a positive impression during your visit. It's great to know that you appreciated his attention to detail and the follow-up after your purchase of the Sportage. We look forward to your next appointment and hope to help you explore all the features your Sportage has to offer. At Royal Kia, we're proud to provide our customers with exceptional service and commitment packages like the lifetime warranty. Thank you for choosing us, and we can’t wait to see you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com

September 04, 2025

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Outstanding Customer service with knowledgeable staff. . I highly recommend. Then if you're looking for a vehicle More

by flucero72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ethan Blake

Sep 04, 2025

Royal Kia responded

Thank you for your review! We appreciate your feedback about our knowledgeable staff and outstanding customer service at Royal Kia. We're glad to hear that you highly recommend us. We look forward to assisting you again. Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com

August 24, 2025

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Employee Rating

Very clean and professional, just bought my second car from Royal. I highly recommend Aaron for all your car needs! More

by Brittanp6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddie Contreras

Aug 24, 2025

Royal Kia responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience purchasing your second car from Royal Kia. Aaron will be delighted to know that you highly recommend him. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com

August 22, 2025

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Employee Rating

No pressure, no hidden fees. Buying my KIA through Royal KIA was easy and seamless.. everyone was professional and made the experience of buying a new car stress-free. More

by Kim Mitchell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Loper, Garrett Andreatta

Aug 22, 2025

Royal Kia responded

Kim, thank you for your wonderful review! We're thrilled to hear that your experience buying your Kia at Royal Kia was easy and seamless. Our team strives to provide a stress-free environment for our customers, and it's great to know we met those expectations. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com

May 27, 2025

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Employee Rating

Friendly staff and lots of options to choose from, will consider visiting later for other buys More

by Hyperxeno
Recommend Dealer
Yes

Other Employees Tagged: Kendra Trapp-Black

May 27, 2025

Royal Kia responded

Thank you for your kind words! We’re glad to hear you had a positive experience with our friendly staff and our wide selection of options at Royal Kia. We look forward to seeing you again for your future purchases! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

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