Eddie Contreras

On December 19, 2023, I had my vehicle serviced for a recall and their overpriced oil, filter and tire rotation. Upon getting my vehicle back and being told that they had not done the tire rotation and recall and their overpriced oil, filter and tire rotation. Upon getting my vehicle back and being told that they had not done the tire rotation and having my tires pressure set and overinflated (filled to 38, normal 35), now causing a TPS to malfunction and now light up. A quick check under the hood shows the lack of attention by the techs, as the air filter needed attention, which they did not mention, the washer fluid was not filled and the coolant tank was not even check based on the fingerprints (or lack thereof) on the cap. But boy are they quick to try to upsell other maintenance for the vehicle. Why would I trust they to perform anything else if they can't or won't mention or address minor routine things. DISAPPOINTED to say the least... More

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I started with the service department. The diagnosis of my broken car was not favorable, and I needed to get another car. Eddie, Carlos, and especially Matt, were very helpful. I was then The diagnosis of my broken car was not favorable, and I needed to get another car. Eddie, Carlos, and especially Matt, were very helpful. I was then directed to Steve Saul in sales. Without the hype or pressure, he tirelessly and compassionately helped me get into a vehicle that suited my needs and budget. A shout out to Beto his general manager that helped behind the scenes to help me also. Thank you all. More

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This is my third Kia. I Bragg to my friends, family about my satisfaction of Kia cars. Another thing that keeps me with Kia is the service when I bring my car in. You feel I Bragg to my friends, family about my satisfaction of Kia cars. Another thing that keeps me with Kia is the service when I bring my car in. You feel like family and appreciated, not like other places where you sit and wait like a number More

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This was my third car purchase from KIA Royal in the past 5 years. All were professional and pleasurable experiences. There ae other Kia dealers in Tucson, i would never consider then. 5 years. All were professional and pleasurable experiences. There ae other Kia dealers in Tucson, i would never consider then. More

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This dealer, is one of the best based on my opinion and experience, overall the employees are really good and take good care of you and very well trained and they appreciate and are very considerate on eve experience, overall the employees are really good and take good care of you and very well trained and they appreciate and are very considerate on every aspect as soon you go through the doors. More

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Jesus was great. Knew the car. It was a quick and easy process and he took care of my concerns. Job well done Knew the car. It was a quick and easy process and he took care of my concerns. Job well done More

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Top notch in all respects. Great experience with sales and service personnel. And, the car has been great! Great experience with sales and service personnel. And, the car has been great! More

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Worse service in-take experience I've seen in over 20 years of owning diverse vehicles. Jim Click is much better. years of owning diverse vehicles. Jim Click is much better. More

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This is the best dealership to work with. Everyone from Sales to service have been spot on! Not to mention that my new car, second with this dealership, is absolutely amazing!! 10 Stars! Everyone from Sales to service have been spot on! Not to mention that my new car, second with this dealership, is absolutely amazing!! 10 Stars! More

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Amazing customer service, top notch sales and management. Our first time buying from a Royal Dealership but won't be the last. We bought a used car that we love at a fair price. Unfortunately it had a mechan Our first time buying from a Royal Dealership but won't be the last. We bought a used car that we love at a fair price. Unfortunately it had a mechanical issue shortly after we purchased it. The managers put us in a loaner vehicle while the service center diagnosed and repaired the issue. No questions asked just took care of it and got us going again. Highly recommend this company if you are in need of a new or used vehicle. More

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