Aaron Madry | Page 6

Husband and I came in on 11/13/13 knowing what we wanted and our price range, we had previously looked at Hatfield Kia, but they were not able to meet our price but wanted to sell us a used one, with no war and our price range, we had previously looked at Hatfield Kia, but they were not able to meet our price but wanted to sell us a used one, with no warranty in order to meet our price range, NOT! Then we came to Ricart Kia, I am glad that we did. The staff WAS excellent in making it possible for us to drive home Wednesday night with a new car, and not just ANY new car, it was THE car that we wanted and within the price range that fit our budget and best of all, it came with a full tank of gas and the full warranty. I never give excellent scores, because face it, most people do not earn that type of respect from me, there is always something that keeps them from it, but, I have to give it to the Jeremy(s) they definitely went above and beyond my expectations. My son will be looking for a new car next summer and I will send him first and foremost to Ricart and hopefully he can meet the Jeremy(s) and get the brand new car that he has always wanted, but has never gotten. More

Helpful 0

Report | Print

Jeremy provided non stop excellence and made my first brand new car experience fun and easy. I will recommend all my friends and family to Ricart and to have Jeremy help them find what's best for them. A brand new car experience fun and easy. I will recommend all my friends and family to Ricart and to have Jeremy help them find what's best for them. Aaron was also excellent. Two great sales rep for an outstanding company. Thank you once again! More

Helpful 0

Report | Print

Overall experience was excellent!! Everyone that helped me was very friendly and worked very fast to get me in and out. Joe was very knowledgable and really helped me find exactly what I was looking for. T me was very friendly and worked very fast to get me in and out. Joe was very knowledgable and really helped me find exactly what I was looking for. Thanks Joe!!! More

Helpful 2

Report | Print

The employees at Ricart Kia were kind and respectful as they helped me select a new car. I don't think I had to open one door for myself! The process went very quickly and I appreciated the speed and effic they helped me select a new car. I don't think I had to open one door for myself! The process went very quickly and I appreciated the speed and efficiency with which my transaction occurred - especially their concern to get me out of the door in time to make an afternoon appointment. More

Helpful 1

Report | Print

This was the best Customer Service I have had by far. I am so glad Ricart was willing to work with me to get the car that I really wanted.Everyone was Friendly and very helpful. Good communication between am so glad Ricart was willing to work with me to get the car that I really wanted.Everyone was Friendly and very helpful. Good communication between sales and managers. I thought I was going to have to give up buying a car because previous dealers I went and looked at were rude and not very friendly or willing to work with me. But Nick, Aaron and Jeff were awesome and did 150%. Thanks again. More

Helpful 1

Report | Print

During the past decade, my wife and I have leased or purchased nine vehicles from "another auto dealership." In November 2011, I was helping my son, Ryan, find a new car. We met Ricart Product Special purchased nine vehicles from "another auto dealership." In November 2011, I was helping my son, Ryan, find a new car. We met Ricart Product Specialist, Bob Tackett, and a short time later, Ryan drove off in his dream car, a 2012 Kia Forte Koup SX. I remembered that great car buying experience and decided to return to Ricart in search of a car for my wife, Peggy and daughter, Jennifer. We were advised that Mr. Tackett had retired but that Product Specialist, Brett Geiger, would help us. Brett immediately proceeded to show us all of the Kia and Hyundai models that best suited our needs and budgets. Brett's pleasant personality, low key sales approach and expert knowledge of Kia and Hyundai cars, allowed us to decide upon the best choices. We then met with Aaron Madry regarding financing. Aaron quickly worked out auto leases that fit within our budgets. Business Manager, Janda Beresford, completed all of the paperwork in record time. Matt Kamppi followed up to ensure we received gas and service discount coupons. Thanks to all of the professionals at Ricart Kia / Hyundai, my wife has a 2013 Kia Sorento LX; my daughter and grandaughter have a 2013 Hyundai Elantra and my son has his Kia Forte. Guess I will just have to visit Ricart again to get a car for myself! Thanks so much for your continued commitment to your customers. You have exceeded our expectations. We're Dealin' is true. Sincerely, Roger, Peggy, Ryan and Jennifer Williams More

Helpful 2

Report | Print

My family and I were extremely impressed with every aspect of the purchase of our new Kia Forte SX Koup. I live about two hours away; but starting the process online helped narrow down the vehicle opt aspect of the purchase of our new Kia Forte SX Koup. I live about two hours away; but starting the process online helped narrow down the vehicle options; identify the costs/discounts; and allowed me to communicate with Shea to determine the terms of the loan. Once at the dealership lot, Joseph Eddy had the vehicle waiting for me at the door and we took it for a test drive. I was majorly impressed with the layout of the Ricart lots and variety of options available. Joseph Eddy was extremely personable and made my son and his friend feel very much a part of the experience. Shea made an effort to stop by and introduce himself to all of us. Everyone was extremely friendly and helpful. Joseph would quote times and details of each step in the process and he was very accurate in his time allotments. He told me it would take about 5 mins to evaluate my trade-in; and I could have set my watch by him. I have already told a bunch of people how impressed I was with this dealership. I feel because of their volume and capacity, they don't have to use trickery or deceit to sell a vehicle. They were very straight-forward and very informative. Joseph was patient and very knowledgeable of not only the car/brand that I purchased, but of any brand we discussed with him (in general conversation). My son has also said that when he is ready to purchase a vehicle, he will be going back to Ricart and Joseph Eddy. I am also very impressed with the Kia brand in general. The warranty that they provide shows me that they have confidence in their product. That made me feel good knowing I was purchasing something that had value and quality. I don't like searching for vehicles or worrying with all the details of purchasing a vehicle. So, once my son found the vehicle online and I approved of it, it was nice that the deal went through so smoothly so I didn't have to worry with all of the minor details. More

Helpful 1

Report | Print

We came to Ricart to compare differant makes, we stopped at Ford first.There was a good selection of Escapes and our slesperson Travis was very patient as looked at everyone of them twice. Then he escorte at Ford first.There was a good selection of Escapes and our slesperson Travis was very patient as looked at everyone of them twice. Then he escorted us to the Kia side where he and Joe sold us a 2013 Kia Sorento. Everyone we dealt with were professional and I would say Ricart would get an 'A' plus. Thanks for a good experiance; Clay Tim More

Helpful 0

Report | Print

Nick Sohovich provided EXCELLENT customer service as our sales person. We were in the market for two cars and Nick patiently test drove multiple models with us over a 4-month period. We decided on the Kia sales person. We were in the market for two cars and Nick patiently test drove multiple models with us over a 4-month period. We decided on the Kia Forte and came into the dealership the day before Thanksgiving to confirm the price and Kia financing rates that we had been given a month before. We were on a short schedule, but wanted to confirm prices/rates and set an appointment with Nick to purchase a vehicle the day AFTER Thanksgiving. It was Nick's day off so we worked with Sales Mgr. Aaron Madry. We knew which model and which color we wanted (which wasn't in stock at Richart)...so Aaron was DETERMINED to sell us a car that was in stock --with more features than we wanted to pay for. Although Aaron did give us an EXCELLENT price on the IN STOCK car...it was frustrating that he wouldn't even consider searching for...or giving us a firm price on an out of stock car (which ultimately would have cost us less and been EXACTLY what we wanted). Ultimately we agreed on a price for the stock car ONLY TO FIND that Aaron wouldn't accept a deposit to hold the car for two days while we checked out our other personal financing options. The only option Aaron gave us was to commit to filling out all of the purchase and financing paperwork THAT DAY (the day before Thanksgiving) rather than Aaron accepting a $100 deposit and setting an appointment to fill out paperwork the day after Thanksgiving (at that point we’re out of the car shopping market and we’re researching financing options…NOT looking for another car or another dealer). Finally, Aaron said that he would call us at the end of the day IF the stock car was still unsold so that we could set an appointment to purchase it the day after Thanksgiving. Aaron didn’t call us back as he promised and his “my way or the highway” sales routine ultimately led us to look for another dealer who actually DOES put the customer first. My only regret is that our salesman NICK SOHOVICH gave excellent customer service and lost a commission because his sales manager took the HIGH PRESSURE approach. We paid $100 more for the same car at HATTFIELD and were treated with respect. This is our SECOND bad purchase attempt experience at Richart; and, with all of the other dealer options in the Columbus market who are willing to earn our business…we won’t go back. More

Helpful 2

Report | Print

Overall experience was good. I liked the opportunity to see different vehicles on the same lot. Especially when I had in mind to purchase a completely differnt vehicle than the one I finally chose. Ev see different vehicles on the same lot. Especially when I had in mind to purchase a completely differnt vehicle than the one I finally chose. Everyone was extremely frendly and accomadating. More

Helpful 0

Report | Print