Ada Torres

Still cant believe what a positive experience purchasing my Volvo XC40 from Smythe. From the second I contacted the dealer on line and dealt with Aida in phone marketing who was persistent but not annoying my Volvo XC40 from Smythe. From the second I contacted the dealer on line and dealt with Aida in phone marketing who was persistent but not annoying.....And she introduced me to Steve - what a mench! This guy made me feel as though he was on MY side - and I think he was! I was nervous and skeptical and he really took me through it all. I was annoyed by the doc fee but he showed me how I could get a Volvo rebate to offset it. Isaiah was such a good guy, showing my wife and I the idiosyncracies of Volvo and the 40 - couldnt have done it without it. Santiago took me through the prodcess of the purchase and even when he was selling services wasnt overbearing, not a hard sell, pretty chill and made the process effortless. Had a minor issue with the car after leaving....Steve got the dealership to work with me and prioritize the issue - OMG Regina, are you kidding? This service leader along with Ryan the forman and a host of others got me in and out with confidence, courtesy and professionaism - I felt like I was in the twighlight zone of delaership service. Al in all - and Im a tough New Yorker SOB - purchasing my volvo from steve and Smythe was an outstanding experience - Other points that impressed me- -Al the kids ruinning around refilling waters, carrying boxes, directing people to restrooms.....al wearing the black shirt and pants - so prrofessional -Pens everywhere so as not to deal with germs and other peoples used supplies makes one feel like a class operation -Dropping off at service - was like a carpool pickup but was so orderly and polite and well managed. -Waiting room was comfortable, not too fancy. Some dealerships - youre sitting ina museum and afraid to work the Keurig....this was productive and accomodating.....very easy -Management was always around and no hard sells, no heavy or pushy attitudes, just "hello, I see youre with Steve, enjoy your looking". No hard sells Im still in awe of the operation and professionaisim.... We expect to see Steve next spring when my wife is due for an upgrade. More

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Purchasing the vehicle with Stacey was quick and easy. We had an appointment to see a specific vehicle, yet it took over 30 minutes to access the car, when it could have been called in to be delivered as We had an appointment to see a specific vehicle, yet it took over 30 minutes to access the car, when it could have been called in to be delivered as soon as we checked in. It took longer for that and the wait for a finance person to be available, than it did to sign off on the purchase. The waiting area with the availability of beverages and snacks was appreciated. As a side note, we thought it rather disrespectful for the salesman to have an obviously broken chair. More

by DADESSOD Verified Customer Verified Customer

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Smythe is a great place to get your car. The process is very smooth and transparent, and everyone is very nice and helpful. Shawn is very professional and very patient. He will walk through The process is very smooth and transparent, and everyone is very nice and helpful. Shawn is very professional and very patient. He will walk through everything with you and make sure everything works well. Definitely come and visit if you are looking to get your car. More

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Bob worked hard to put our deal together! He treated us like we were his family!! He treated us like we were his family!! More

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