Al Hernandez | Page 5

From the initial sale of the vehicle to the service, these folks are amazing! High quality experience overall! Definitely recommend that if you're in the market for a new Honda or even a used vehicle, p these folks are amazing! High quality experience overall! Definitely recommend that if you're in the market for a new Honda or even a used vehicle, please give them a try. More

by carllee1962 Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone is very kind and attentive to our needs. They take their time to explain what theyre going to do and are very efficient. They take their time to explain what theyre going to do and are very efficient. More

by lizcopa Verified Customer Verified Customer

Helpful 0

Report | Print

I had an unfortunate experience at Phillipsburg-Easton Honda that left me feeling violated, bullied, and misled. I came to the dealership to turn in my lease, and my experience took a turn for the worse w Honda that left me feeling violated, bullied, and misled. I came to the dealership to turn in my lease, and my experience took a turn for the worse when I encountered Al Hernandez, the Manager. Initially, I was greeted by a friendly staff member, but things went downhill when Al Hernandez took over. From the start, Al was extremely hostile. He began listing potential fees from Honda Corporate, including an end-of-term fee, a storage fee (which seemed arbitrary at $300 a day), damage fees (despite his own inspection confirming the car was in good condition), and vague "other fees." My husband and I had no intention of purchasing another vehicle at this dealership; we simply wanted to return our lease. It was evident that Al was displeased with this, and he made passive-aggressive comments like, "Why didn't the dealer where you purchased your new car help you return your lease?" and "If you didn't buy the car here, why are you returning it here?" It's important to note that any Honda dealer should be able to accept the return of a leased car. We had originally leased the car from a Honda dealer located nearly two hours away at the shore. Al's attempt to dissuade us from leaving the car with him reached absurd levels, with him suggesting that Honda would charge us an exorbitant amount (I exaggerate, but it certainly felt that way) to leave the car with him. We had called the dealership the day before and were informed by Patti that no appointment was necessary for the return. However, upon arrival, Al requested inspection paperwork and instructed us to contact Honda Corporate for turn-in paperwork and a payment statement. This was baffling, as this was my third time returning a Honda lease, and I had never encountered such requests. Even the Honda agent on the phone was perplexed by the additional documentation Al was demanding. This is when the situation escalated. Exhausted and frustrated, we requested that Al simply take the car back, and that's when he became openly hostile, raising his voice and asserting his 32 years of experience. My husband stepped in to defend me, all while we were carrying our sick toddler. The situation deteriorated further when another individual named Anthony Sherman joined the fray, yelling in the middle of the dealership, slamming our keys on a table, and ordering us to leave. Honda's representative even called the dealership, requesting that they allow us to leave the car, but Al Hernandez and Anthony Sherman ignored the request. We had no choice but to leave. I want to emphasize that this review is a warning to potential customers. I visited another Honda dealership where I was welcomed with coffee, snacks, a straightforward lease return process, and a courteous send-off. The stark contrast between my experiences at these two Honda dealerships is glaring. Mr. Hernandez's demand for excessive paperwork and the hostile atmosphere created by him and Anthony Sherman were entirely unwarranted. It might be time for Mr. Hernandez to consider retirement if he cannot provide a better customer experience. If you're not planning to make a new purchase and remain a lifelong customer, I strongly advise looking elsewhere. Based on my experience, this dealership is one to avoid. I will soon update my review with a link to a video that captures the hostile encounter. More

Helpful 0

Report | Print

On April 6th, I canceled my warranties for my new car. I was told it would take 4-6 weeks to see the money applied to the principle on the loan. After a month of waiting, I called, left voicemails, and em I was told it would take 4-6 weeks to see the money applied to the principle on the loan. After a month of waiting, I called, left voicemails, and emailed numerous times. Every time I did get a call back, they would tell me to give it more time. This week, I finally spoke to someone who would help. The dealership found out the refund never went through, so now I have to wait another 4-6 weeks to see if they did it correctly. I was told I would be refunded $3,369.87. I questioned this. I said the warranties should be $3,494. They said Honda will do that amount. I also asked if I would be getting a refund on the interest that I paid the past couple months because of Honda's error. The dealership told me the interest cannot be refunded. I am paying for the dealership's mistake. I expected the dealership to apologize and to try to make things right. Unfortunately, it's been stressful and disappointing. More

Helpful 1

Report | Print

David was extremely helpful and patient with assisting us in finding a car that worked best for our family as well as considering our best financial position as well . Our experience with the PE Honda team w in finding a car that worked best for our family as well as considering our best financial position as well . Our experience with the PE Honda team was excellent and would highly recommend them to anyone ! More

Helpful 5

Report | Print

Excellent experience, as usual, at PE Honda. We have purchased three Honda’s in the past three years from them, 2 CRV’s and an Accord. Always welcoming and inviting. purchased three Honda’s in the past three years from them, 2 CRV’s and an Accord. Always welcoming and inviting. More

Helpful 2

Report | Print

Go to another dealership if you value customer service My husband and I purchased a pre-owned Honda Odyssey from Phillipsburg-Easton Honda on June 6th. Everyone was friendly and courteous while we were th My husband and I purchased a pre-owned Honda Odyssey from Phillipsburg-Easton Honda on June 6th. Everyone was friendly and courteous while we were there (to get a sale of course). But unfortunately the vehicle was missing a few things. They only had 1 key for the vehicle (we were told it was locked in an office for the weekend, since we were there on a Saturday) and they would be able to get it first thing on Monday. The vehicle had no floor mats (we were told those could be ordered no problem). The vehicle was missing the middle seat (we were told that could be ordered no problem and we would have it within 7-10 business days), and they didn't have a permanent plate or registration, so we left with a temporary plate as well. Fast forward almost 2 months later, at least 50 calls, voicemails, texts, and little to no response from ANYONE. They're always "working on it" or "looking into it". We finally got floor mats after a month and half of waiting, still no seat or no key. No one returns our calls, we've spoken to people in service and in sales. Two different sales managers will always "get back to us" and of course days and weeks go by with no contact. As soon as they have a sale they don't care about their customers. This is by far the worse customer service I've ever experienced. The level of neglect and dismissiveness is ridiculous. I would never recommend buying a vehicle here More

Helpful 2

Report | Print

Well this is my second Civic I’ve purchased from here. I couldn’t be happier. The whole process to trade in my car and purchase the new one couldn’t have been easier. They keep their word here. You will not couldn’t be happier. The whole process to trade in my car and purchase the new one couldn’t have been easier. They keep their word here. You will not be disappointed! More

Helpful 0

Report | Print

Great dealership to work with I was very pleased with buying my new 2019 HR-V EX. I am a repeat customer and I would definitely buy from them again. I was very pleased with buying my new 2019 HR-V EX. I am a repeat customer and I would definitely buy from them again. More

Helpful 1

Report | Print

MARK ANTHONY IS THE BEST Mark anthony is amazing went above and beyond to make us happy It was a very quick and fun experience also with a beautiful vehicle and a payment I ca Mark anthony is amazing went above and beyond to make us happy It was a very quick and fun experience also with a beautiful vehicle and a payment I can handle. Highly recommend this dealership and MARK ANTHONY so helpful and kind i’d like to thank him and the entire staff at Phillipsburg Easton Honda Also I would like to thank Sherman ,Andrew, Al and Jose you guys are a great team! More

Helpful 2

Report | Print