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Albert Collins
Albert Collins at Klaben Ford Lincoln of Warren
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Albert Collins | Page 3

Service Advisor

Klaben Ford Lincoln of Warren

3853 Youngstown Rd.
Warren, OH 44484

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4.6
132 Reviews

Dealership Experience

10 yrs, 1 mo

Industry Experience

10 yrs, 1 mo

Languages Spoken

English English

4.6

132 Reviews

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132 Reviews of Albert Collins

July 14, 2023

Dealership Rating
Employee Rating

Friendly and knowledgeable staff and they go above and beyond to help and answer questions. More

by smn3
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier, Scott Burk, Niall McGee , M. Jason Craft

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July 10, 2023

Dealership Rating
Employee Rating

Klaben’s has the best Service Team and the Best Service Department for Ford Service! More

by JSCOTTR9091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, Scott Burk, Michael Klaben , M. Jason Craft

Helpful
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June 21, 2023

Dealership Rating
Employee Rating

Excellent service and very much appreciated! ! Employees are kind and efficient. Would recommend to anyone. More

by cdarakbolino
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: M. Jason Craft

Helpful
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June 07, 2023

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Employee Rating

Klaben’s has the best Service Department around with the best Service Technicians! There Service Advisors always have the Customer in mind! More

by JSCOTTR9091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier, Michael Klaben, Heather Arden

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April 13, 2023

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Employee Rating

Service can’t seem to find the problem with my gps/radio. And backup camera More

by MRPLOGISTICS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Renier, Scott Burk

Helpful
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Apr 13, 2023

Klaben Ford Lincoln of Warren responded

Thank you for responding. We apologize for the failed repair attempts on the items you described realting to your truck's center screen. Per our conversation, we sincerely appreciate you returning for service next week to give us the opportunity to dig deeper and get the issues resolved. We apologize for the inconvenience and appreciate your patience.

March 08, 2023

Dealership Rating
Employee Rating

Always very helpful and kind. The extra car wash after means alot to all your customers! Forever a Klaben fan! More

by tev711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Burk

Helpful
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Mar 11, 2023

Klaben Ford Lincoln of Warren responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

March 01, 2023

Dealership Rating
Employee Rating

No Lincoln loaner avail. Loaner car was dirty. Driver 15-20 min late. Service delayed because dealer hybrid electric charger wasn’t working which was main reason for service More

by gjfacemd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Burk

Helpful
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Mar 02, 2023

Klaben Ford Lincoln of Warren responded

Thank you for taking the time to provide feedback. We apologize for the poor experience you have described. We failed to provide an acceptable level of service, no excuses. We take your feedback seriously and review your specific comments with the approprate members of our Team. We strive to provide the best customer experience, your feedback helps us focus on areas where we can improve. Again, we apologize for falling short of your expectations. We value your business and hope for the opportunity to regain your confidence in the future.

January 31, 2023

Dealership Rating
Employee Rating

As usual, the service department staff was pleasant and expedient in checking in the vehicle. The work was done on a very reasonable timeframe and a status report of normal maintenance issues was provided. More

by Rwilliams92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Renier, Scott Burk, Niall McGee , M. Jason Craft

Helpful
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Feb 03, 2023

Klaben Ford Lincoln of Warren responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford of Warren. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 14, 2023

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Employee Rating

They were able to test and fix my tire in a very timely manner.Always satisfied with the service More

by nancy0423@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier, Scott Burk, Niall McGee , M. Jason Craft

Helpful
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Jan 18, 2023

Klaben Ford Lincoln of Warren responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 10, 2023

Dealership Rating
Employee Rating

The service and people who work there are wonderful! We trust their judgement on repairs. More

by DJSPOTSGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier, Nick Papantonakis, Michael Klaben, Bill Basista, Niall McGee , Jim Bills, Natalie Burk, M. Jason Craft

Helpful
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Jan 11, 2023

Klaben Ford Lincoln of Warren responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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