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Albert Ramirez
Albert Ramirez at Beck & Masten Buick GMC South
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Albert Ramirez

Service

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.3
11 Reviews
4.3

11 Reviews

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11 Reviews of Albert Ramirez

May 05, 2024

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I always have a great experience when I got here and get my car serviced!!!! Recommend Anyone to come here all the reps are professional and friendly. More

by tahnisha.colson
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Recommend Dealer
Yes
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May 01, 2024

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Not happy about it at all. Service department was not very helpful and ignored me when I walked in. Didn’t acknowledge me till I had to say something. More

by Saucedo1980
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Recommend Dealer
No
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May 01, 2024

Beck & Masten Buick GMC South responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 01, 2024

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Always do a great job always great customer service. I recommend service to all of my friends More

by anoby.o
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez

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May 04, 2024

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 30, 2024

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Schedule service online was very easy. Arrived at dealer and was greated and dropped off truck for service. Service advisor was very helpful and took all info and started work. Received a More

by 02harley69
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Recommend Dealer
Yes
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May 02, 2024

Beck & Masten Buick GMC South responded

It's great to hear that your experience scheduling service online at our dealership was smooth and convenient! Our team strives to provide helpful and efficient service, ensuring that your vehicle is well taken care of. We appreciate your feedback and look forward to assisting you with any future service needs. Safe travels!

April 29, 2024

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Great experience and all around service. Thank you team, would definitely recommend beck and Masten south More

by bmcclain80
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli, Jose Cuellar

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May 02, 2024

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 14, 2024

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Very personable service manager. Much improved service time. Surprisingly nicer experience. Dealer online scheduling system broken. Took 3 calls to make service appointment... More

by dhom888
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Recommend Dealer
Yes
Helpful
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Apr 16, 2024

Beck & Masten Buick GMC South responded

It's great to hear that you had a positive experience with the service manager and noticed an improvement in service time! We apologize for the inconvenience with our online scheduling system and appreciate your feedback about needing to make multiple calls to schedule your service appointment. We'll work on addressing this issue to ensure a smoother experience for our customers in the future.

April 02, 2024

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Quick service and answered all my questions when I asked anything about my truck and their services More

by Macuellar28
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez

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Apr 05, 2024

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

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We loved our experience at Beck & Masten. Sarah was so helpful and kind during our purchasing process! More

by JOwens
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Gomez, Earl Alphonse, Anthony Garza, Jose Cuellar , Sarah

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Mar 29, 2024

Beck & Masten Buick GMC South responded

We're thrilled to hear that you loved your experience at Beck & Masten Buick GMC Gulf South! Sarah is indeed a valuable member of our team, and we're glad she provided you with helpful and kind assistance during your purchasing process. Thank you for choosing us, and we look forward to serving you again in the future!

March 27, 2024

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I had a great experience dropping my Yukon Denali off. They were very nice and friendly very good work. Got the job done at a very good time. More

by mindyrae11
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Workmanship
Service Time
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Recommend Dealer
Yes
Helpful
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Apr 03, 2024

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 25, 2024

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Employee Rating

Albert Ramirez was very professional and helpful and courteous. Thank you for your professional manager. More

by MCC.mannydelavega
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin

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Mar 28, 2024

Beck & Masten Buick GMC South responded

Thank you for recognizing Albert's professionalism and helpfulness. We appreciate your feedback and are glad to hear that you had a positive experience with our team. If you need any further assistance or have more feedback in the future, please don't hesitate to let us know.

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