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Alvin Crowder
Alvin Crowder at BMW of Orland Park
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Alvin Crowder | Page 2

Sales Manager

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.6
41 Reviews
4.6

41 Reviews

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41 Reviews of Alvin Crowder

December 29, 2023

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My second excellent experience buying a car at this dealership. Working with Jesus C. Was great! More

by CASSIEB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Bugajski , Jesus Cervantes

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Jan 02, 2024

BMW of Orland Park responded

Thank you for this 5-star review of BMW of Orland Park! We will pass along your appreciation to our team. Safe travels in your new ride!

December 23, 2023

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Always great, courteous, and respectful people willing to help and assure you are taken care of and get what you need. More

by Taki
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mahdi Armoush, Joseph DiGiovanni, Mark Bugajski

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Dec 26, 2023

BMW of Orland Park responded

Taki, we're delighted to know that our team at BMW of Orland Park consistently provides you with great service. Thanks for the positive feedback!

December 13, 2023

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Gus did a great job. He always responded appropriately to my many questions. He was very professional and friendly. More

by deputydise@comcast.net
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Recommend Dealer
Yes

Other Employees Tagged: Gus Gertos

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Dec 13, 2023

BMW of Orland Park responded

We're glad to know that Gus was able to assist you professionally and efficiently at BMW of Orland Park. Thanks for taking the time out to share your experience with us!

December 05, 2023

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I appreciate bmw of Orland park for taking care of me as a customer and would recommend this dealer for friends and family ! I will be purchasing another vehicle for my wife sooner then later ! More

by FARIDABED27
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Gabe Jarquin, Sid Armoush

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Dec 05, 2023

BMW of Orland Park responded

We're so glad to know you had a positive experience with us at BMW of Orland Park! We look forward to helping you find the perfect vehicle for your wife in the future. Thanks for recommending us!

November 21, 2023

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I purchased a car and it took 6 hours. Salesman left me and my family for dead while he helped other customers. It wqs one of the worst experiences. Detail took the AMG mats out of the car More

by Jjsimmons1
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Seraj Abughoush, Mark Bugajski

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Nov 22, 2023

BMW of Orland Park responded

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your recent car purchase. Your feedback is important to us, and we are committed to addressing and rectifying the issues you've raised. We deeply regret any lapses in customer service, as providing a positive and efficient buying experience is our top priority. It's disheartening to hear that you felt neglected during the process, and we want to assure you that your concerns are being taken seriously. Regarding the floor mats, we apologize for any misunderstanding or oversight. We did pull the original window sticker and it states (All Season Front Floormats, Black Rubber). We would never want you to think someone would take the mats out of your vehicle purchase. Please know that your feedback has been shared with our sales team, and we will use it as an opportunity to enhance our customer service training. We value your business, and we want to make things right. If there is anything specific you would like us to address or if you have further details to share, please reach out to our General Sales Manager. Once again, we apologize for any inconvenience you experienced, and we appreciate your patience as we work to improve our services. Best Wishes, BMW Of Orland Park

November 17, 2023

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I love Orland Park BMW great service great team there. Everyone is helpful. That’s the place to be when you need a car a BMW. They can help you get any car you want More

by FRESHCOUNTYMARKET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Huff, Brittany Blunt, Mahdi Armoush, Daniel Bustamante, Scott Wagner , Ross Shatat

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Nov 17, 2023

BMW of Orland Park responded

We're delighted you had a great experience with our team at BMW of Orland Park! It's always wonderful to hear that we can assist in finding the perfect car for our customers. Thanks for choosing us, and sharing your feedback!

November 01, 2023

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James Hatchett needs to be promoted to Service manager. His professionalism is unmatched. Thanks again James. More

by BIGTAZ54
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Recommend Dealer
Yes
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Nov 01, 2023

BMW of Orland Park responded

James will be touched by this glowing review! Thanks for applauding the efforts of our team at BMW of Orland Park - see you next time!

November 01, 2023

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Great experience all around. Sales person was very knowledgeable and helpful through the whole purchasing process, More

by MSPAIN1964
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Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sarim Sajjad

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Nov 01, 2023

BMW of Orland Park responded

We're glad to know you had a great experience with our sales team at BMW of Orland Park. Thanks for putting your trust in us - enjoy the ride!

October 27, 2023

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Bought an x5 that had a leaky tire and had lost half its air pressure the day it came home. After taking it to a local tire store for inspection it was plugged 3 times and not replaced. One plug was in the More

by Ryan
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Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Andrew Kowal

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Oct 27, 2023

BMW of Orland Park responded

We sincerely apologize for the issues you've encountered with your BMW X5, and we deeply regret the inconvenience you've faced. Your safety and satisfaction are of the utmost importance to us, and we understand that this situation is not in line with the quality of service we strive to provide. We appreciate your feedback and your patience in this matter. We take your experience seriously, and we will do everything in our power to reach a satisfactory resolution. Thank you for bringing this to our attention, and we will make every effort to rectify the situation. Best Wishes, BMW Of Orland Park

October 20, 2023

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Simple process, clean car, fair price, pleasant staff. Love my new 2021 BMW X3!!!! Thanks Zeigler!!!! More

by Regan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Colleen Wright, Brittany Blunt, Scott Wagner, Joseph DiGiovanni, Regan Notter, Mark Bugajski, Sarim Sajjad

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Oct 30, 2023

BMW of Orland Park responded

We're delighted to hear that you had a simple, hassle-free experience at Zeigler and that you're loving your new 2021 BMW X3! Your satisfaction is our top priority, and we're thrilled that you found the process to be smooth, the car clean, the price fair, and our staff pleasant. Enjoy your new BMW X3 to the fullest, and if you ever have any questions or need further assistance in the future, don't hesitate to reach out. Thank you for choosing Zeigler, and we appreciate your positive feedback! Best Wishes, BMW Of Orland

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