Alyssa Franks | Page 2

Excellent service Allysa great. Took. Are of my problem quickly and efficiently . Quick and efficient Took. Are of my problem quickly and efficiently . Quick and efficient More

by Jfeld43 Verified Customer Verified Customer

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Always a pleasant experience going in for service at this dealership. Friendly staff and very efficient getting service completed. dealership. Friendly staff and very efficient getting service completed. More

by SHERYLJCHAMBERLIN Verified Customer Verified Customer

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The best service in the area. Alyssa is terrific and professional. The gentleman in the service area were most helpful. Alyssa is terrific and professional. The gentleman in the service area were most helpful. More

by FLYANGLER2 Verified Customer Verified Customer

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Essay requirements do not encourage participation. Multiple choice numbers easy pick one. Mandatory note results in deletion Multiple choice numbers easy pick one. Mandatory note results in deletion More

by BR0KNGLSS187 Verified Customer Verified Customer

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This dealership is professional from the minute you call to schedule an appointment, communicating through the service and during pick up. to schedule an appointment, communicating through the service and during pick up. More

by enfdtara Verified Customer Verified Customer

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I had a disappointing service experience. 1. Oil change and tire rotation- I had to return the vehicle to the service department as the change oil light was not updated. 2. I got a nail in 1. Oil change and tire rotation- I had to return the vehicle to the service department as the change oil light was not updated. 2. I got a nail in my tire- it would not hold air, so I called AAA to put on the donut. We could not find the lug nut key in the trunk- called the service department to help locate and check if they may have used my key for the tire rotation (see #1) - service said they never us customer's keys, each technician has a master key. 3. Car was towed to dealership- I received a call the next day from Alyssa- the key was in her drawer - the technician's had used it and returned to her- she was covering a couple of desks that week due to sickness and was not aware that the lug nut key was there. 4. Picked up the car after the new tire was installed and was presented with an invoice- I explained I have tire coverage - Ultimate purchased with the vehicle last year. after a phone call it was sorted out. 5. Got the car home, and realized the next day that the tire was put on "inside out"- the tires are directional tires and there is a red dot signifying inside/outside (as well as words on the tire). Back to the dealership on Friday- called first- waited 1.5 hours - I had an appointment in Naples and I could not wait any longer. Left 6. New appointment on Tuesday- 8:15, tire was corrected - in and out in half hour. 7. The Service Department staff was very nice- Alyssa and Andrew- I don't fault them, I am concerned however about the Service technician staff and their supervision - 5 trips to the dealership is a bit excessive! Ann Daly More

by amdaly5 Verified Customer Verified Customer

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We had the opportunity to work with Nick, again on the purchase of a new vehicle for my wife, and the experience exceeded our expectations again. Nick is so nice and easy to work with, and everything wen purchase of a new vehicle for my wife, and the experience exceeded our expectations again. Nick is so nice and easy to work with, and everything went super nice and smooth. The dealership was nice and clean as usual, friendly staff, and fully loaded amenities, it’s been always a pleasure to do business with them, those guys are awesome and we highly recommend them, especially Nick! More

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I hate this dealership. Waited 3 hours with an appointment for an o2 sensor replacement and had to argue about my extended warranty every time I come in Waited 3 hours with an appointment for an o2 sensor replacement and had to argue about my extended warranty every time I come in More

by MFOWSKI Verified Customer Verified Customer

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Very helpful service, there was no confusion during my visit to the dealership and everything was taken care of efficiently and effectively visit to the dealership and everything was taken care of efficiently and effectively More

by EMERSONVU7 Verified Customer Verified Customer

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Ruben is an excellent representative of the VW product. Answers all question and explains the benefits of each options. He is courteous and respectful of my evaluation and provided positive responses. Thi Answers all question and explains the benefits of each options. He is courteous and respectful of my evaluation and provided positive responses. This is my 2nd VW in two years from Ruben. His follow up over the last 2 years was the reason I went back to him for my 2023 VW cross sport; thank you Ruben! Tom L. More

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