Austin Murphy
Austin Murphy at Sunset Volkswagen

Austin Murphy | Page 9

Service Advisor

Sunset Volkswagen

5005 S Tamiami Trail
Sarasota, FL 34231

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4.8
84 Reviews
4.8

84 Reviews

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84 Reviews of Austin Murphy

December 07, 2025

Dealership Rating
Employee Rating

Loaner was dirty. Needed flat tire repaired and the request was declined. Car was supposed to be washed and came back unsatisfactory More

by touchstonecontracting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 10, 2025

Sunset Volkswagen responded

Thank you for sharing your feedback. We're sorry to hear about your recent experience and would like the opportunity to look into this further. Regarding the declined flat-tire repair, we'd appreciate a bit more information so we can understand exactly what happened and determine whether the request was denied by our team or by a third-party warranty company. As for the vehicle wash, that's not the level of quality we aim to deliver, and we'd like the chance to make it right. At your convenience, please reach out to me directly so we can gather the details and address your concerns properly. We appreciate your time and the opportunity to improve your experience. Craig McGregor General Manager 941-337-1562

December 06, 2025

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Employee Rating

The service was great and my problems where taken care of in a timely manner. More

by PSCHMIDT2409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Davis, Andrew Gallegos

Dec 08, 2025

Sunset Volkswagen responded

Thank you for your feedback. We are glad to hear that your service experience was great and that your issues were resolved in a timely manner. We appreciate your trust in Sunset Volkswagen of Sarasota!

December 04, 2025

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Employee Rating

Sunset VW is amazing. The service is professional, efficient and accommodating. The dealership is spotless and the entire staff are engaging. I very highly recommend them. More

by brucerb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelina Bigi

Dec 05, 2025

Sunset Volkswagen responded

Thank you for the wonderful review! We are thrilled to hear that you enjoyed the professional, efficient, and accommodating service at Sunset VW. It is great to know the facility and team made such a positive impression, and we will be sure to pass along your shout-out to Angelina. She will be delighted to hear it. We truly appreciate your high recommendation and look forward to serving you again!

Dec 06, 2025

brucerb responded

I also want to give a shout out to Austin Murphey who was on well deserved time off.

Dec 06, 2025

brucerb responded

Austin Murphey has also been fantastic. He had well deserved time off on my service day.

December 04, 2025

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Employee Rating

Wonderful dealership! They know what they are doing and provide great, competent and thorough service. Customers and their vehicles are treated exceptionally well. More

by captmikenemo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Davis, Andrew Gallegos , Angelina

Dec 05, 2025

Sunset Volkswagen responded

Thank you for the fantastic feedback! We’re delighted to hear that our team’s expertise and thorough care made such a strong impression. Providing exceptional service to both you and your vehicle is always our priority. We truly appreciate your kind words and look forward to serving you again!

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