Always a great experience, would not go anywhere else
for sservice. Always friendly and knowledgeable too.
for sservice. Always friendly and knowledgeable too.
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by cheerychatter2001
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
We didn't remember his name but the gentleman from Germany also helped us and he was wonderful.
Apr 03, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Take care!
Sincerely, Courtney, Jim Norton Auto Group
Excellent service all around with Professional, courteous
and great technical expertise!!👍🏼will definitely return for all future service!!
and great technical expertise!!👍🏼will definitely return for all future service!!
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by iyengarm2007
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions!
Sincerely, Courtney, Jim Norton Auto Group
Jim Norton Toyota Tulsa was super helpful with my car
repairs and did an excellent job.
repairs and did an excellent job.
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by M
Verified Customer
Verified Customer
Apr 01, 2024 -
Jim Norton Toyota Tulsa responded
We appreciate your kind words! We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care!
Sincerely, Courtney, Jim Norton Auto Group
Auston in the service department always takes great care
of our vehicles. This visit was no exception! Prompt and communicative!
of our vehicles. This visit was no exception! Prompt and communicative!
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by Janice_Koss
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2024 -
Jim Norton Toyota Tulsa responded
Thank you so much for taking the time to write such great feedback, Janice. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Austin was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs.
Sincerely, Courtney, Jim Norton Auto Group
Great service.
Knowledgeable reps. Great work
Easy in. Easy out. Reasonable wait time. 20 year customer =)
Knowledgeable reps. Great work
Easy in. Easy out. Reasonable wait time. 20 year customer =)
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by cwinton4
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Take care!
Sincerely, Courtney, Jim Norton Auto Group
Excellent service as always.
Greeted and made to feel important and updated on what was going to be done with the truck.
Greeted and made to feel important and updated on what was going to be done with the truck.
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by jas_ruth
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service!
Sincerely, Courtney, Jim Norton Auto Group
Great from start to finish and Auston kept me informed
during the entire service and called me promptly upon completion! Greeted on the drive and awesome attitu
during the entire service and called me promptly upon completion! Greeted on the drive and awesome attitu
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by cj
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2024 -
Jim Norton Toyota Tulsa responded
Thank you so much for taking the time to share your feedback with us, CJ! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road.
Sincerely, Courtney, Jim Norton Auto Group
Very pleasant and made my purchase easy.
The salesman was very helpful and contributed to my decision to purchase a vehicle.
The salesman was very helpful and contributed to my decision to purchase a vehicle.
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by RTM9640
Verified Customer
Verified Customer
Service Price Transparency
Mar 25, 2024 -
Jim Norton Toyota Tulsa responded
Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business!
Sincerely, Courtney, Jim Norton Auto Group
Everyone was wonderful especially Buzz as my salesman and
Neng as my Business Manager . I highly recommend both!!
Neng as my Business Manager . I highly recommend both!!
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by FRS1216
Verified Customer
Verified Customer
Service Price Transparency
Mar 21, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Jim Norton Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle!
Sincerely, Courtney, Jim Norton Auto Group
Overall, a good experience but I had an issue upon
payment for the service appointment. The cashier, Rachel, was going to incorrectly charge me for a tire rotation when the rotation should have been f
payment for the service appointment. The cashier, Rachel, was going to incorrectly charge me for a tire rotation when the rotation should have been free because I had purchased my tires from the dealership. The service advisor, Auston Foster, was aware of the complimentary tire rotation and confirmed this upon my checkin for the service. After checking, Rachel realized that there should have been no charge for tire rotation and deducted this amount from the original invoice. This is a problem with the payment process at the dealership when the service advisor, who has knowledge of the customer's past service experience, relinquishes payment duties to a cashier, who is not aware of the customer's past service experience.. While I realize this process makes less work for the service advisor, it is not beneficial for the customer. Fortunately, I reviewed the invoice and caught the overbilling before final payment was made. Buyer (customer) beware!
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by duaned
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rachel (cashier)
Mar 22, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com.
Sincerely, Courtney, Jim Norton Auto Group