Kamal Benhoummad

Cate responded

Thank you for your response. For the benefit of anyone reading these reviews, I did reach out - repeatedly. I requested that the lease be unwound within approximately two business days of the transaction. I spoke with dealership management, exchanged numerous emails with the General Manager, General Sales Manager, Finance Manager, and salesperson, and made multiple written requests for my complete transaction file. I also escalated my concerns to BMW North America. Every communication is documented in writing. Unfortunately, despite those repeated efforts, my concerns were never substantively addressed. To date, I have still not received what I requested- a complete transaction file - and the dealership has not provided meaningful explanations regarding several outstanding issues I raised. My review reflects my actual experience after exhausting every reasonable opportunity to resolve the matter directly with the dealership.

Cate responded

Thank you for your response. For the benefit of anyone reading these reviews, I did reach out—repeatedly. I requested that the lease be unwound within approximately two business days of the transaction. I spoke with dealership management, exchanged numerous emails with the General Manager, General Sales Manager, Finance Manager, and salesperson, and made multiple written requests for my complete transaction file. I also escalated my concerns to BMW North America. Every communication is documented in writing. Unfortunately, despite those repeated efforts, my concerns were never substantively addressed. To date, I have still not received what I requested—a complete transaction file—and the dealership has not provided meaningful explanations regarding several outstanding issues I raised. My review reflects my actual experience after exhausting every reasonable opportunity to resolve the matter directly with the dealership.