Bella Smith

Wayne Akers Ford has a lot to learn about communication. I can’t even express how poor it is in this survey, but it has driven me to now trade my vehicle in to another deal to never have to go to them again I can’t even express how poor it is in this survey, but it has driven me to now trade my vehicle in to another deal to never have to go to them again. I have had issues since I bought the vehicle from them with Service, multiple times, and I mean every time I have ever brought my vehicle there, and now with their collision center as well, just poor communication from everyone working there. This last visit was the worst of them all, having the vehicle for 14 days and not even addressing the issue I brought it in for. Terrible service from them. In my experiences, what makes or breaks a company is not the purchase of the said item, but the experiences you have when there is a problem with it and my experiences with their service post purchase has been aweful. I am glad to be getting rid of this vehicle and to be free from this dealership permanently. More

by DR.TRISKER Verified Customer Verified Customer

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This dealership understands how customers want to do business and deliver in a big way. My car was in for a few recalls and body shop work. They coordinated and communicated beautifully. I knew what was business and deliver in a big way. My car was in for a few recalls and body shop work. They coordinated and communicated beautifully. I knew what was happening every step of the way. Yovonne Felix is a true professional. Thank you! More

by Victor Verified Customer Verified Customer

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