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Berna Aguirre
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Berna Aguirre | Page 4
Service Advisor
Southern Acura Newport News
12501 Jefferson Ave
Newport News, VA 23602
34 Reviews
34 Reviews
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34 Reviews of Berna Aguirre
November 14, 2023
Berna always goes out of her way to explain all the service options and keep the customer up on the status of maintenance and/or repairs. She always has smile and cheerful attitude. I was unaware t service options and keep the customer up on the status of maintenance and/or repairs. She always has smile and cheerful attitude. I was unaware that Southern Auto Group had bought Hall Acura Newport News so I had difficulty making appointments for my vehicles. The email address on file is wrong and I can't figure out how to get it changed. I am not familiar with Southern so for now I would recommend the service center based on the same team of people as was with Hall. More
by rightdo
Helpful 
November 10, 2023
I was able to schedule same day and everyone was nice and polite. They took care of my car and I was on my way. The link that was sent to for work required and provided a quote was phenomenal. Great job! polite. They took care of my car and I was on my way. The link that was sent to for work required and provided a quote was phenomenal. Great job! More
by tm19587
Verified CustomerOther Employees Tagged: Kevin Rafeek
November 09, 2023
I have been dealing with this dealership since 1987 the service is excellent and complete in any task they do. Thank you JoBeth service is excellent and complete in any task they do. Thank you JoBeth More
by JOBETH.LYNCH
Other Employees Tagged: Cisco Lugo, Kevin Rafeek , Raymond James service Technician
November 07, 2023
Our Acura has a problem. Our brand new battery keeps draining. The shop first said Nov 3, 2023, it was probably a defective battery. Then they said they could not identify Our brand new battery keeps draining. The shop first said Nov 3, 2023, it was probably a defective battery. Then they said they could not identify any cause as the battery was fine. Then the invoice showed they found a problem with the battery, but they said that was incorrect & reprinted the invoice. They had no answer for their mistake. They also were supposed to replace the windshield wipers but they did not have a rear wiper in their stock so replaced only the front ones. We were there way too long & disappointed that they gave poor service. More
by mg
Other Employees Tagged: Cisco Lugo, Kevin Rafeek
