Ian Jackson

Ian and the team was amazing. They were able to get me into a great vehicle even with having a few issues. The Jim Butler in Crestwood is the way to go if you are looking for a ve They were able to get me into a great vehicle even with having a few issues. The Jim Butler in Crestwood is the way to go if you are looking for a vehicle. More

by grayaliast Verified Customer Verified Customer

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Ian Jackson is so easy to work with. He is very helpful, kind, and caring. He really does go above and beyond. He makes you feel comfortable, like an old friend. I am very impressed by t He is very helpful, kind, and caring. He really does go above and beyond. He makes you feel comfortable, like an old friend. I am very impressed by the great service I received while looking for a truck to purchase, and for being allowed to use one of the cars on the lot while Jim Butler's service shop works on replacing a recalled part on the truck. I am very happy with my purchase. I will be returning to Jim Butler in the future for my car or truck purchases. Go see Ian if you are looking for a new or used vehicle. He will take great care of you. More

by KSYOUNG7 Verified Customer Verified Customer

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Ian was an outstanding salesperson, and we were able to get a great deal on our truck! Very pleased! get a great deal on our truck! Very pleased! More

by moonchyld1962 Verified Customer Verified Customer

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Ian was great, very attentive and you can clearly tell he's trying to address any concern you may have. We're happy with the car and think the purchase price was fair. I have three pieces of critical feed he's trying to address any concern you may have. We're happy with the car and think the purchase price was fair. I have three pieces of critical feedback: 1) Loose the armor all in your detailing process, the car I bought was like a slip and slide and I'm still trying to clean it up. 2) When reconditioning going cheap and buying no-name "Milestar" tires on a 3 row SUV I put my family in doesn't instill confidence - they are the only part of the car that touches the road. 3) The 3rd party warranty offered is from a company with a 1.7 star review on BBB - one quick Google and I knew to not touch it. More

by toddgilbert Verified Customer Verified Customer

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Good, quick service and follow up. Positive experience. I'm sending friends to the dealership Positive experience. I'm sending friends to the dealership More

by kristoferprice Verified Customer Verified Customer

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Ian Jackson was persistent and friendly. He made sure to find the perfect car for me. He made sure to find the perfect car for me. More

by sidneyjoiner27 Verified Customer Verified Customer

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Ian was very determined to get me in a vehicle when I wasn’t too confident about getting approved myself. He was a HUGE help and got me in a vehicle like he said he would. wasn’t too confident about getting approved myself. He was a HUGE help and got me in a vehicle like he said he would. More

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Ian and the finance manager were awesome. I actually got a vehicle that I liked with an affordable monthly payment I actually got a vehicle that I liked with an affordable monthly payment More

by robyna690 Verified Customer Verified Customer

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I received premium service from salesman Ian. He was very helpful thought out the entire process. He was always willing to go the extra mile. No matter what my concern was he responded very quick He was very helpful thought out the entire process. He was always willing to go the extra mile. No matter what my concern was he responded very quickly. Best car salesman I have encountered. The office staff and service dept. were very attentive too. I will be back in the future. More

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Terrible experience and continues to get worse. I purchased a certified pre-owned vehicle in late Oct 2023. The vehicle's fluids were never filled and they did a very poor job of detailing the car I purchased a certified pre-owned vehicle in late Oct 2023. The vehicle's fluids were never filled and they did a very poor job of detailing the car dead bees were in the A/C vents. 2 weeks ago my transmission went out. I had the vehicle towed here and for it sat there for 2 days before ANYONE reached out to me to go over the warranty process and they only did so because I called and complained. This Monday I picked it up after the transmission was replaced and drove home. When I got home my key would not come out of the ignition and it did it again the next time I used it. I came back Tuesday morning to have them look at it. They said it would take 30-45 mins. We waited for over an hour and decided to go back and ask how it was coming along. He then immediately pulled the car up. My time is very important to me, and I was missing work to deal with this, so it was extremely irritating that I wasn't called Immediately when it was done. I got home and my key is still getting stuck in my ignition, I noticed dents ALL OVER the hood and roof of the car that were not there before it was towed there. Update: I have updated my review to be more fair. They were able to replace the ignition and another part underneath the vehicle and sent it over to a Honda Dealership just to make sure it was being correctly repaired, I guess. I was worried they would charge me for these repairs but they did not. I still had issues but to be fair they have upheld their side and done what was needed to get everything repaired. More

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